AfterShip Returns Center for Zendesk

Overview

Once customers’ return requests are approved, they usually have concerns related to refunds, delays, etc. Due to this, they raise support requests, and giving swift answers is important to set their mind at ease.

AfterShip Returns Center can be used on Zendesk so that support teams can quickly assist customers.

Only Enterprise plan users will be able to use AfterShip Returns Center on Zendesk.

➡️ Steps to connect AfterShip Returns Center with Zendesk

Go to API keys section in Organization settings
Click Create API key


Enter all the details carefully. Set Token as the encryption type and turn on the toggle button to give the required permissions. Click Save to generate your API key. For example:


Copy and paste the API Key while installing the AfterShip Returns Center app at Zendesk


Voilà! It’s done

Now, your customer support team will be able to access crucial details like:



Order number
RMA number
Exchange for anything status
Resolution
Return method
Return status
Return reason
Amount
Carrier slug
Tracking number
Refunded total
Quantity

Need help with installation? Get it from our chat support team now

Updated on: 02/02/2023