Configure Return Label Display Settings
Plans: All plans Platforms: All platforms
AfterShip Returns’ Shipping settings allow you to control whether you want to offer customers a return shipping label, QR code, or both when the carrier supports the QR code when sending the items back or dropping them off at the designated location. Based on your Shipping settings, a return label, QR code, or both will be displayed on the returns page or sent via email notification.
This would be beneficial in the following ways.
Removes the hassle of printing out a return label physically before dropping off a package at the store
Minimizes return fraud by preventing shoppers from manipulating information on the shipping label.
In this article, we will show you:
Carriers supported
Configure return label display settings
Merchant experience
Customer experience
FAQs
Currently, four carriers integrated with AfterShip Returns offer a QR code option for an easy return drop-off. When a QR code is generated, a return label in a PDF file will also be generated simultaneously. You can decide if you want to provide your shoppers with either or both.
Go to Shipping in the AfterShip Returns admin
Under My carrier accounts, below your configured carriers, you will see the Return label display options
Select the checkbox for Shipping label and/or QR code to limit what information customers get when their return requests are approved
Hit Save
There might be situations where carriers fail to generate a QR code when AfterShip Returns requests it through API. In those cases, if the merchant has enabled to show customers the QR code, but the QR code generation failed on the carrier side, AfterShip Returns will nonetheless send out a return shipping label by default to make sure the shopper can still be able to print out a shipping label to return a product.
The Return label display options only control what shoppers can see from their end. Once the QR code display option is checked, merchants can see both the shipping label and QR code on the RMA detail page.
Based on your Shipping settings, customers will receive only a return label or QR code, or both in the RMA approved email notification and on the return page.
Return shipment QR code is a service provided by the carrier. Currently, the 4 carriers integrated with AfterShip Returns that offer return shipment QR codes only support domestic shipments.
FedEx for U.S. domestic shipments
DHL-Gemerany for Germany domestic shipments
Evri and Royal Mail for U.K. domestic shipments
The return label display option setting will only be applied to shipments created after the launch of the new setting. In addition, when the carrier fails to generate a QR code after we request it, a shipping label will be sent by default to enable your customer to return the item(s) hassle-free.
A packing list will not be available when you only provide a QR code as a return shipping method.
For any further questions or help, please contact our chat support team
Overview
AfterShip Returns’ Shipping settings allow you to control whether you want to offer customers a return shipping label, QR code, or both when the carrier supports the QR code when sending the items back or dropping them off at the designated location. Based on your Shipping settings, a return label, QR code, or both will be displayed on the returns page or sent via email notification.
This would be beneficial in the following ways.
Removes the hassle of printing out a return label physically before dropping off a package at the store
Minimizes return fraud by preventing shoppers from manipulating information on the shipping label.
What you’ll learn
In this article, we will show you:
Carriers supported
Configure return label display settings
Merchant experience
Customer experience
FAQs
Carriers supported
Currently, four carriers integrated with AfterShip Returns offer a QR code option for an easy return drop-off. When a QR code is generated, a return label in a PDF file will also be generated simultaneously. You can decide if you want to provide your shoppers with either or both.
| Slug | Supported Country | Supported Service Type |
|---|---|---|
| FedEx | USA | All Services |
| DHL - Germany | DEU | Deutsche Post DHL Retoure |
| Evri | GBR | All Services |
| Royal Mail | GBR | Royal Mail Tracked 24 Royal Mail Tracked 48 |
Configure return label display settings
Go to Shipping in the AfterShip Returns admin
Under My carrier accounts, below your configured carriers, you will see the Return label display options
Select the checkbox for Shipping label and/or QR code to limit what information customers get when their return requests are approved
Hit Save
There might be situations where carriers fail to generate a QR code when AfterShip Returns requests it through API. In those cases, if the merchant has enabled to show customers the QR code, but the QR code generation failed on the carrier side, AfterShip Returns will nonetheless send out a return shipping label by default to make sure the shopper can still be able to print out a shipping label to return a product.
Merchant experience
The Return label display options only control what shoppers can see from their end. Once the QR code display option is checked, merchants can see both the shipping label and QR code on the RMA detail page.
Customer experience
Based on your Shipping settings, customers will receive only a return label or QR code, or both in the RMA approved email notification and on the return page.
A. Return label only
B. QR code only
C. Return label and QR code both
FAQs
1. Does the return shipment QR code work for international returns?
Return shipment QR code is a service provided by the carrier. Currently, the 4 carriers integrated with AfterShip Returns that offer return shipment QR codes only support domestic shipments.
FedEx for U.S. domestic shipments
DHL-Gemerany for Germany domestic shipments
Evri and Royal Mail for U.K. domestic shipments
2. Why did my shopper still receive a shipping label when I only selected the QR code option in the shipping settings?
The return label display option setting will only be applied to shipments created after the launch of the new setting. In addition, when the carrier fails to generate a QR code after we request it, a shipping label will be sent by default to enable your customer to return the item(s) hassle-free.
3. Will a packing list be included when only a QR code is sent to my shopper?
A packing list will not be available when you only provide a QR code as a return shipping method.
For any further questions or help, please contact our chat support team
Updated on: 16/08/2023
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