Articles on: Getting Started

Configure Your Order Lookup Settings

Plans: Free, Essentials, Premium, and more Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more

Overview



This tutorial will give you an understanding of our general return policy settings, which are applied to all return requests and can be found under the Return Policy section in AfterShip Returns admin.

Return policy set up





Go to Return Policy > Order lookup in the AfterShip Returns admin
Set up Find orders to allow customers to search or find their orders by email and shipping postal code



Check out this complete tutorial to enable order lookup and update the email/postal code prompt in the returns page editor.

Set up a Return window to allow customers reasonable time to return a product



Choose when the return window will start

a. Order date
b. Fulfillment date (recommended)
c. Delivery date

Select the radio button for either of the three options to configure the Start from point from where the return window calculation will start
Input the number of days under Ends in to specify when the return window will close from the date of start
You can also configure product-specific return window to allow customers more time to return certain products. Click Add product-specific window
Move the toggle to the right to activate to allow customers to submit return requests during the return window only when their original orders are fulfilled

Get a detailed tutorial to set up general and product-specific return windows here

Move the toggle to the right to enable customers to return gifts without interacting with the original buyer directly on the returns portal



Setting up gift returns functionality for your store is quick and easy with AfterShip Returns. Get a hands-on tutorial to enable gift returns for your customers.


Supported plans



Find orders is available for all plans
Return window is available for Free, Essentials, Premium, and Enterprise users but the triggers offered are limited for Free and Essentials plan users.
Gift returns is available for Essentials, Premium, and Enterprise users

Supported platforms



Find orders is available for Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
Return window is available based on the eCommerce platforms

Returns window by fulfillment date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Shopline, Shoplazza, ShipStation, SalesForce, NetSuite, Google-Shopping, Ecwid-v3, eBay, Amazon, Cdiscount, Shopware, Commerce API, CSV Import

Return window by order date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, Gorgias, and Zendesk

Return window by AfterShip delivery date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Shopline, ShipStation, SalesForce, Ecwid-v3, Shopware, and CSV Import

Gift returns is available for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, and Gorgias

Updated on: 25/07/2023

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