AfterShip Returns Center helps merchants with returns management by letting them create routing rules for different zones. This help guide will explain the steps you need to follow to create return zones and routing rules with AfterShip Returns Center.

🔧 Add a New Zone

Log in to your AfterShip Returns Center account > Go to Settings and select Return routing rules > Click Add return zone


Give your return zone a name and add countries along with regions


If no zone is added or the customer’s country does not fall in any defined zones, routing rules for the Rest of the World zone will be applicable.
🔧 Edit a return zone

In case you want to edit or delete your added return zone, simply click three horizontal dots and choose the right option.

Note: You can change your return zone name and add or remove countries and regions


🔧 Add a new routing rule

Go to your Return routing rules settings of your AfterShip Returns Center account
Click Add routing rule. You’ll see 3 sections that include the Rule name, Condition, and Returns method



Depending on the condition, you’ll get the options to choose. Available conditions are:

Return reason
Order tag
Product type
Resolution
Return value
Customer tag

Similarly, you have various returns methods to choose from:

Ship with your own carrier
Ship with a return label
Return to a retail store
Green return

Once you’re done with defining the condition and returns method, click Save to finalize your routing rule

Your routing rule will be set as the default one and having the lowest priority.
✍️ Important info to keep in mind

If you set multiple routing rules under the same return zone, a routing rule will be selected according to the set priority. Let's understand this with an example:

For 1st priority routing rule, condition is when reason is Poor quality/faulty, outcome is Ship with a return label

For 2nd priority routing rule, condition is when reason is Incorrect item received, outcome is Ship with the carrier customers choose

Now, let's assume the shopper wants to return 2 items, and one of the return reasons is poor quality, then 1st priority routing rule will be triggered in this case.

🔧 Edit a routing rule

In case you want to edit or delete your routing rule, simply go to the return zone for which you want to change or delete the routing rule and click three horizontal dots and choose the right option.

Note: You can change your routing rule name, condition, and return shipping method


For help, please speak with our support team
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