Articles on: Fraud prevention

Enable Customer Request History Display

Plans: Premium, Enterprise Platforms: All platforms


Under AfterShip Return’s Fraud Prevention feature, you can display all the previous return requests from a customer in a Fraud analysis card on the request details page. This will help you have a better look into customer’s return patterns and trends indicative of fraudulent behaviour, such as unusually high rates of returns for certain products or suspicious return reasons.

To display RMA history on the request detail page, you first need to enable fraud prevention.

Enable fraud prevention

Go to Return policy in the AfterShip Tracking admin.
Move to the Fraud prevention section on the sidebar.
Click Enable fraud prevention to activate and set up two major aspects of this toolkit.

Once enabled, the Fraud prevention settings dashboard will open, allowing you to configure the following settings.

Request history display
Anti-fraud workflows

Enable request history display

This feature retrieves the RMA history of the customer for the period specified and displays the RMA data on the request details page.

Shift the toggle to the right to activate the Request history display feature.

Choose from the following timeframes to display the RMA data.

in the last 7 days
in the last 30 days
in the last 90 days
in the last 180 days
in the last… option allows you configure custom timeframe. Just add the number of days for which you want to display the customer RMA data.

Click Save

Customer experience

With the Request history display option enabled, you can view all of the customer’s RMA history for the specific period (In step 2 of Request history display) on any of their active or resolved return requests detail page under the Fraud analysis section.

Go to Returns dashboard in your AfterShip Returns admin.
Select any RMA—pending approval, approved, resolved, rejected, or expired to access its detail page.

There will be a new section Fraud analysis on the side panel of the page to help you make an informed decision on how to proceed with the return request.
You can view the total number of return requests raised by the customer during the defined period.
Each RMA will be mentioned and hyperlinked to view its details page on a new window.
The current return status of each RMA can be determined at a glance.

The easily accessible RMA data is a helpful tool in determining whether there are genuine concerns regarding the quality and service of your brand or whether the customer is following a specific pattern in raising these return requests for personal gains. You can proceed to treat the request as you deem fit based on your analysis.

Additional resources

Enable Anti-Fraud Workflows

Updated on: 13/06/2024

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