Articles on: Refunds and exchanges

Enable Refund for Approved Returns

Shopify Plus users can enable refunds (in the form of a gift card) for an approved return from AfterShip Returns Center. The refund needs to be set up manually.

📱 Create a Private App API key (Shopify)

Go to Apps from Shopify admin > Manage private apps
Enter the required details to create a new private app
Save changes to generate an API key and password

🔗 Connect Private App to AfterShip

Login to Shopify admin
Request Shopify support to enable “Gift card API” for the private API
Uninstall AfterShip Returns Center app from Shopify (if already installed)
Enter Private App API and password into the AfterShip account

Updated on: 27/04/2023

Was this article helpful?

Share your feedback


Thank you!