Articles on: Notifications

Everything You Need to Know About Aftership Returns Center’ Notification Center

Relevant to: Shopify, Magento, WooCommerce, BigCommerce, and Shoplazza users on Essentials and above plans


Having clarity regarding returns, for shoppers, is extremely important because it is directly associated with refunds. AfterShip Returns Center lets merchants trigger different kinds of email notifications for multiple scenarios. This help guide will share all information about the AfterShip returns center’ notification center.

📢What you’ll learn

In this tutorial, we will show you:

Automated notifications set up
Email content customization
Send email notification in multiple languages

Automated notifications set up

Go to Notifications in AfterShip Returns admin

In the Send from section, you’ll see detail your recipients will see, like Name (your organization's name) and Email address (the one that recipients will see)

Click Edit and select Verify or add sender emails to add and verify your business email ID. By default, sender email would be configured to

You'll see multiple return notifications. Shift the toggle to the right to turn them on

If you want your notifications to be swift, automate a few common processes. Get the details here

Email content customization

Click Edit and choose the theme you’re comfortable with

Select a theme, Branded or HTML

Coming soon: Easy drag-and-drop email editor that will make email template customization seamless.

Use merge tags to auto-populate customer information from the RMA requests. Learn more

Once you’re done with doing modifications, check the web and mobile preview to be double-sure that your email is looking good on both big and small screens.

Send yourself a test email

Send email notification in multiple languages

Relevant to: Shopify, Magento, WooCommerce, BigCommerce, and Shoplazza users on Pro and above plans

Click language drop-down menu, select Add language and choose from the available options. You can even set it as a default language to avoid doing the same steps every time.

You have to write the email content in the same language that you’ve selected. Recipients won’t receive an auto-translated version. Google’s translation accuracy is not 100%, which means your shoppers may get the wrong message if we auto-translate your email content. Hence, manual editing is required.

Tip: Keep one thing in mind that if the language you've selected for email notifications matches the order language, the email will be sent in the same language. Otherwise, email notifications will be triggered according to the default language you've set here.

For any other questions, please connect with our chat support team

Updated on: 02/02/2023

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