Everything You Need to Know About Aftership Returns Center’ Notification Center
Relevant to: Shopify, Magento, WooCommerce, BigCommerce, and Shoplazza users on Essentials and above plans
Having clarity regarding returns, for shoppers, is extremely important because it is directly associated with refunds. AfterShip Returns Center lets merchants trigger different kinds of email notifications for multiple scenarios. This help guide will share all information about the AfterShip returns center’ notification center.
In this tutorial, we will show you:
Automated notifications set up
Email content customization
Send email notification in multiple languages
Go to Notifications in AfterShip Returns admin
In the Send from section, you’ll see detail your recipients will see, like Name (your organization's name) and Email address (the one that recipients will see)
Click Edit and select Verify or add sender emails to add and verify your business email ID. By default, sender email would be configured to hello@notify.returnscenteremail.com.
You'll see multiple return notifications. Shift the toggle to the right to turn them on
If you want your notifications to be swift, automate a few common processes. Get the details here
Click Edit and choose the theme you’re comfortable with
Select a theme, Branded or HTML
Coming soon: Easy drag-and-drop email editor that will make email template customization seamless.
Use merge tags to auto-populate customer information from the RMA requests. Learn more
Once you’re done with doing modifications, check the web and mobile preview to be double-sure that your email is looking good on both big and small screens.
Send yourself a test email
Relevant to: Shopify, Magento, WooCommerce, BigCommerce, and Shoplazza users on Pro and above plans
Click language drop-down menu, select Add language and choose from the available options. You can even set it as a default language to avoid doing the same steps every time.
You have to write the email content in the same language that you’ve selected. Recipients won’t receive an auto-translated version. Google’s translation accuracy is not 100%, which means your shoppers may get the wrong message if we auto-translate your email content. Hence, manual editing is required.
Tip: Keep one thing in mind that if the language you've selected for email notifications matches the order language, the email will be sent in the same language. Otherwise, email notifications will be triggered according to the default language you've set here.
For any other questions, please connect with our chat support team
Overview
Having clarity regarding returns, for shoppers, is extremely important because it is directly associated with refunds. AfterShip Returns Center lets merchants trigger different kinds of email notifications for multiple scenarios. This help guide will share all information about the AfterShip returns center’ notification center.
📢What you’ll learn
In this tutorial, we will show you:
Automated notifications set up
Email content customization
Send email notification in multiple languages
Automated notifications set up
Go to Notifications in AfterShip Returns admin
In the Send from section, you’ll see detail your recipients will see, like Name (your organization's name) and Email address (the one that recipients will see)
Click Edit and select Verify or add sender emails to add and verify your business email ID. By default, sender email would be configured to hello@notify.returnscenteremail.com.
You'll see multiple return notifications. Shift the toggle to the right to turn them on
If you want your notifications to be swift, automate a few common processes. Get the details here
Email content customization
Click Edit and choose the theme you’re comfortable with
Select a theme, Branded or HTML
Coming soon: Easy drag-and-drop email editor that will make email template customization seamless.
Use merge tags to auto-populate customer information from the RMA requests. Learn more
Once you’re done with doing modifications, check the web and mobile preview to be double-sure that your email is looking good on both big and small screens.
Send yourself a test email
Send email notification in multiple languages
Relevant to: Shopify, Magento, WooCommerce, BigCommerce, and Shoplazza users on Pro and above plans
Click language drop-down menu, select Add language and choose from the available options. You can even set it as a default language to avoid doing the same steps every time.
You have to write the email content in the same language that you’ve selected. Recipients won’t receive an auto-translated version. Google’s translation accuracy is not 100%, which means your shoppers may get the wrong message if we auto-translate your email content. Hence, manual editing is required.
Tip: Keep one thing in mind that if the language you've selected for email notifications matches the order language, the email will be sent in the same language. Otherwise, email notifications will be triggered according to the default language you've set here.
For any other questions, please connect with our chat support team
Updated on: 02/02/2023
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