How to Auto-Create Orders for the Replace With the Same Item Return Requests?
Returns can be difficult to manage, especially when your store is closing a large sales volume every month. The new automation rule to create exchange orders automatically when a shopper chooses to exchange the purchased item with the same item will help you manage returns better and streamline the return process further.
Please note that the “auto-create exchange order” for the “replace with the same item” resolution feature only supports Shopify and Bigcommerce stores.
This feature is only available for Pro, Premium, and Enterprise plan users.
It’s super easy to activate automatic order creation for the exchange with the same item return requests. Just follow these simple steps:
From the admin, go to “Settings” > click on “Automation rules” > scroll down to Auto-create exchange order
Move the toggle to the right to enable it
Choose a trigger to auto-create the exchange order
You can select the status of the return order based on which an exchange order will be auto-created
Approved: When the RMA request is approved
In-transit: The shipment is accepted and on the way
To use this tracking status, you must install the AfterShip Tracking app and activate the relevant carriers to track your return orders.
Delivered: The exchange item is successfully delivered
To use this tracking status, you must install the AfterShip Tracking app and activate the relevant carriers to track your return orders.
Mark as received: When the RMA request is marked as received by the merchant. In order words, the returned item is successfully received by the warehouse or shipping location
Based on the return status selected, the exchange order will be automatically created when the status of the RMA request is updated to that particular status
The exchange order log will also reflect under the timeline
For any questions or help, please contact our chat support team
Please note that the “auto-create exchange order” for the “replace with the same item” resolution feature only supports Shopify and Bigcommerce stores.
👉 Steps to enable automatic exchange order creation
This feature is only available for Pro, Premium, and Enterprise plan users.
It’s super easy to activate automatic order creation for the exchange with the same item return requests. Just follow these simple steps:
From the admin, go to “Settings” > click on “Automation rules” > scroll down to Auto-create exchange order
Move the toggle to the right to enable it
Choose a trigger to auto-create the exchange order
You can select the status of the return order based on which an exchange order will be auto-created
Approved: When the RMA request is approved
In-transit: The shipment is accepted and on the way
To use this tracking status, you must install the AfterShip Tracking app and activate the relevant carriers to track your return orders.
Delivered: The exchange item is successfully delivered
To use this tracking status, you must install the AfterShip Tracking app and activate the relevant carriers to track your return orders.
Mark as received: When the RMA request is marked as received by the merchant. In order words, the returned item is successfully received by the warehouse or shipping location
Based on the return status selected, the exchange order will be automatically created when the status of the RMA request is updated to that particular status
The exchange order log will also reflect under the timeline
For any questions or help, please contact our chat support team
Updated on: 14/12/2022
Thank you!