Integrate Returns Center with Salesforce Commerce Cloud to wipe out the usual bottlenecks of the returns management. This integration will make it easier for customers to raise returns requests without having to go through the process of contacting you. Of course, it will delight them and also build an amazing brand image.

Steps to integrate Salesforce Commerce Cloud with Returns Center

➡️ Generate a new API Client ID

Go to the ‘Account Manager’ settings > Click on the ‘API Client’ and then hit on the 'Add API Client’ option

Fill up the vacant fields mentioned under the ‘General Settings’

Note: Let the ‘JWT’ and ‘OpenID’ sections stay untouched
Choose the ‘client_secret_basic’ option from the ‘Token Endpoint Auth Method’ menu

Click on 'Add' to create a new ‘API Client ID’

➡️ Configure OCAPI settings

Go to the SFCC Business Manager > Administration > Site Development > Open Commerce API Settings

The 'Select Type' field is set to ‘Shop’ by default, so just change the 'Select Context' field to ‘Global’

Now, paste in the following JSON and then hit the ‘Save’ button

Shop API setting


{
"_v": "SHOP_API_VERSION",
"clients": [{
"client_id": "YOUR_CLIENT_ID",
"resources": [{
"resource_id": "/order_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customers/*",
"methods": ["get", "patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/categories/(*)",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/product_search",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/(*)",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/baskets/*/shipments",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/baskets/*/shipments/*",
"methods": ["delete", "patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/baskets/*/shipments/*/shipping_address",
"methods": ["put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/baskets/*/shipments/*/shipping_method",
"methods": ["put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/baskets/*/shipments/*/shipping_methods",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/categories/*",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customers",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customers/*/addresses",
"methods": ["get", "post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customers/*/addresses/*",
"methods": ["delete", "get", "patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customers/*/orders",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/orders",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/orders/*",
"methods": ["get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/orders/*/notes",
"methods": ["get", "post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/orders/*/notes/*",
"methods": ["delete"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/orders/*/payment_instruments",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/orders/*/payment_instruments/*",
"methods": ["delete", "patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/orders/*/payment_methods",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/recommendations",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/shipping_methods",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/site",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/stores",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/stores/(*)",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/stores/*",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}]
}]
}


Now, change the Select Type field to ‘Data’ and paste this JSON

Data API setting


{
"_v": "DATA_API_VERSION",
"clients": [{
"client_id": "YOUR_CLIENT_ID",
"resources": [{
"resource_id": "/product_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variations",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/catalogs/*/categories/*/products/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customer_lists/*/customer_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customer_lists/*",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customer_lists/*/customers",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customer_lists/*/customers/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customer_lists/*/customers/*/addresses",
"methods": ["get", "post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/customer_lists/*/customers/*/addresses/*",
"methods": ["delete", "get", "patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/inventory_list_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/inventory_lists",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/inventory_lists/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/inventory_lists/*/product_inventory_records",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/inventory_lists/*/product_inventory_records/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variation_groups",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variation_groups/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variations/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/product_options",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/product_options/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/product_options/*/values",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/product_options/*/values/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variation_attributes",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variation_attributes/*/values",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variation_attributes/*/values/{id}",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/products/*/variation_attributes/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/site_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupon_redemption_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupon_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupons",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupons/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupons/*/campaigns",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupons/*/campaigns/*/promotions",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupons/*/codes",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupons/*/multiple_codes",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/coupons/*/promotions",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*",
"methods": ["patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*/confirmation_status",
"methods": ["put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*/payment_instruments/*",
"methods": ["patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*/payment_instruments/*/transaction",
"methods": ["patch"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*/payment_status",
"methods": ["put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*/shipments/*/shipping_address",
"methods": ["put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*/shipping_status",
"methods": ["put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/orders/*/status",
"methods": ["put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/store_search",
"methods": ["post"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/stores",
"methods": ["get"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}, {
"resource_id": "/sites/*/stores/*",
"methods": ["delete", "get", "patch", "put"],
"read_attributes": "(**)",
"write_attributes": "(**)"
}]
}]
}

Hit the ‘Save’ button to finalize your settings.

➡️ Update your OCAPI settings

After adding the JSON, please update these values


In case of any doubts, refer to this SFCC Documentation and search for ‘OCAPI Settings.
Once you are done with updating these values, click on ‘Save.’

➡️ Provide the required information for successful integration

Go to the ‘Apps’ section of your organization account and choose Returns Center


Now choose the Salesforce Commerce Cloud and start entering the requested information in the given fields

Click on the ‘Connect’ button to complete the integration

In case you need help with the integration process, don’t hesitate to contact our chat support team
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