Shoppers prefer exchanging a product rather than returning it. With the new display mode, set up mapping rules in the Returns Center and allow the exchange of purchased products for available variants.
⌛ For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules.
Additionally, you can define advanced rules and set a price range for exchange. With display mode as Free text, shoppers need to enter exchange notes.
🔧 Customize Exchange settings
Go to Returns Settings > Click on the checkbox given for the 'Replace with the same item(named "Exchange" before)' option
Tap on the 'Settings' button and turn on the toggle button > Decide whether you want to offer exchange for 'All variants' or for ones that are at the same price or below
Note: “Allow customers to select the product variant" option is only available for Growth and above plans.
Click on Save
🤔 How to create a new order when a customer raises a return request?
It’s super easy with AfterShip Returns Center! Just follow these simple steps:
Go to the Returns section of your AfterShip Returns Center account and then click on any open return request
Note: Shopify users must make sure that they are using the newest version of AfterShip Returns Center.
Click Create Shopify/BigCommerce order > Click Create order
Ta-da! A new order to facilitate the exchange is created successfully in your Shopify/BigCommerce admin.
For any help, please contact our chat support team
⌛ For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules.
Additionally, you can define advanced rules and set a price range for exchange. With display mode as Free text, shoppers need to enter exchange notes.
🔧 Customize Exchange settings
Go to Returns Settings > Click on the checkbox given for the 'Replace with the same item(named "Exchange" before)' option
Tap on the 'Settings' button and turn on the toggle button > Decide whether you want to offer exchange for 'All variants' or for ones that are at the same price or below
Note: “Allow customers to select the product variant" option is only available for Growth and above plans.
Click on Save
🤔 How to create a new order when a customer raises a return request?
It’s super easy with AfterShip Returns Center! Just follow these simple steps:
Go to the Returns section of your AfterShip Returns Center account and then click on any open return request
Note: Shopify users must make sure that they are using the newest version of AfterShip Returns Center.
Click Create Shopify/BigCommerce order > Click Create order
Ta-da! A new order to facilitate the exchange is created successfully in your Shopify/BigCommerce admin.
For any help, please contact our chat support team
Updated on: 17 / 05 / 2022