Articles on: Returns Management

How to Restock Returned Items With AfterShip Returns Center

AfterShip Returns Center supports restocking of the returned items. With this help guide, you will learn how you can optimize inventory management with this new feature and also get answers to questions that could possibly come to your mind.

It is only for Shopify users. To use this feature, make sure that your AfterShip Returns Center app is updated. Please note that the items will be restocked to the same location where they were fulfilled from, instead of a different location.

➡️ Modify your Shopify admin’s settings

Please note that Shopify enables the ‘Track quantity’ option by default whenever you add a new product to your inventory. You need to follow the below-given steps if you have disabled this option manually for any of your products.

Go to your Shopify admin’s Products section and select a product

Scroll down to the Inventory section and look for a checkbox given for the Track quantity. If it is unchecked, check it and then click Save

If you don't enable the Track quantity option for any product, you won’t be able to restock it when it gets returned. So, make sure you enable this option for all your products.

➡️ Steps to follow on your AfterShip Returns Center account

Log in to your AfterShip Returns Center account and go to Returns

Select any pending return request and approve it if it’s valid. After this, you will see a page like this:

If you’ve got the returned item, click Mark as received

A pop-up window will appear confirming that the returned items will be restocked. If you don’t want to restock any item, uncheck the box for it

Click Submit. The status will be changed to Shipment received and restocked items will also get the tags like this:

🤔 Is it possible to restock returned items later?

Yes, you can restock an item later if you didn't click Mark as received. Simply, click the Restock items option in the upper right.

Please note that you won’t be able to restock items with AfterShip Returns Center if you’ve marked any return request as ‘Resolved’.

👀 Is there a way to automate the restocking process?

You can skip manual errors by enabling the Auto-restock settings. Follow these steps to enable it:

Automation settings are enabled only for users who are on the Essentials plan or above.
Go to your AfterShip Returns Center account’s Settings and click Automation rules

Turn on the toggle button for Auto-restock

Now, whenever you click Mark as received, you will see a pop-up window like this:

Click Submit

To automate the entire restocking process, you can also turn on the toggle button for Update status as shipment received

Now, returned items will automatically be Marked as received and Restocked as soon as you approve any return request 🤟

How does AfterShip Returns Center restock the returned items?

When you receive the returned items, AfterShip Returns Center adjusts the stock instantly. We don't use the Shopify's refund API because it restocks when you refund the money to your shopper. On the other hand, we focus on receiving the items back and then update your inventory accordingly. We stick with this process, irrespective of the resolution type (refund or exchange).

If you need any help, contact our chat support team at any time

Updated on: 01/06/2022

Was this article helpful?

Share your feedback


Thank you!