Learn About Return Statuses

List of return statuses

Merchants can trigger email notifications for 10 key return statuses to customers to convey important information throughout the returns process.

Here’s the list of statues and what each status means.

Status	Definition
Return request received	When a return request is submitted successfully by a customer via the return portal
Gift return request received	When a return request for a gift return is submitted successfully by a recipient via the return portal
Return request approved	When a return request is approved by the merchant
Return request rejected	When a return request is rejected by the merchant
Return reminder	When a return hasn't been received by a customer after n no. of days of the request approval
Items returned	When return items are marked as received by the merchant
“Refund to store credit” request resolved	When a refund to store credit return request is resolved by the merchant
“Refund to original payment method” request resolved	When a refund to original payment method return request is resolved by the merchant
“Replace with the same item” request resolved	When a return request to replace a product with the same item is resolved by the merchant
“Exchange for other items” request resolved	When a return request to exchange a product for other items in the catalog is resolved by the merchant

All notifications are triggered automatically upon each step of the returns process.
Notifications can be fully customized to meet your branding requirements and can be sent from your custom email addresses.

For any further questions or help, please contact our chat support team

Updated on: 11/04/2023