Learn About Return Statuses
List of return statuses
Merchants can trigger email notifications for 10 key return statuses to customers to convey important information throughout the returns process.
Here’s the list of statues and what each status means.
|Return request received||When a return request is submitted successfully by a customer via the return portal|
|Gift return request received||When a return request for a gift return is submitted successfully by a recipient via the return portal|
|Return request approved||When a return request is approved by the merchant|
|Return request rejected||When a return request is rejected by the merchant|
|Return reminder||When a return hasn't been received by a customer after n no. of days of the request approval|
|Items returned||When return items are marked as received by the merchant|
|“Refund to store credit” request resolved||When a refund to store credit return request is resolved by the merchant|
|“Refund to original payment method” request resolved||When a refund to original payment method return request is resolved by the merchant|
|“Replace with the same item” request resolved||When a return request to replace a product with the same item is resolved by the merchant|
|“Exchange for other items” request resolved||When a return request to exchange a product for other items in the catalog is resolved by the merchant|
All notifications are triggered automatically upon each step of the returns process.
Notifications can be fully customized to meet your branding requirements and can be sent from your custom email addresses.
For any further questions or help, please contact our chat support team
Updated on: 11/04/2023