Set Up Your ShipHero Integration
Plans: Premium, Enterprise Platforms: All platforms
AfterShip Returns and ShipHero integration is a two-way integration designed to perform the following actions on both platforms.
Create an RMA request within ShipHero when a return is initiated and approved through the AfterShip Returns admin
Trigger an automated action within AfterShip Returns based on the return status updates in ShipHero
In this article, we will show you:
How it works
Integrate ShipHero with AfterShip Returns
Configure warehouse location in return routing rules
Returns workflow
The integration leverages AfterShip Returns’ Webhook feature to create returns in ShipHero as soon as an RMA request is created and approved in AfterShip Returns.
When the warehouse receives the items, and the return status is updated in ShipHero, the integration uses ShipHero’s Webhook feature to auto-mark return requests as received in AfterShip Returns admin.
Go to Apps in AfterShip Returns admin
Click View more apps, and you will be redirected to the AfterShip Returns integration page.
Find ShipHero and select it to land on the detailed integration page
Select AfterShip Returns from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
To install the ShipHero app, you need to fill in your ShipHero username and password to authenticate the connection
Click Install app
Since this integration will auto-trigger a response in AfterShip Returns admin once all the items reach ShipHero’s warehouse location, you must configure the warehouse location to ShipHero in Return routing rules for an auto-return label generation.
Go to Return routing rules in the AfterShip Returns admin
Select a return zone for which you wish to enable this return shipping method
Add a new routing rule or edit an existing routing rule
Navigate to Ship with a return label - Auto-generate return labels under the Return shipping methods.
While setting up return shipping information for auto-return label generation, select ShipHero warehouse from the dropdown under Return location
Save the changes
The RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the ShipHero warehouse
If Auto-mark as received is enabled in AfterShip Returns and ShipHero is selected as the Warehouse location under Return routing rules, the RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the ShipHero warehouse
Auto-mark as received automation rule will be only triggered if all the products for which the return request is submitted are received by ShipHero.
The customer submits a return request to AfterShip Returns
Merchant approves the RMA in AfterShip Returns
Merchants must select Generate label with AfterShip Returns when approving the RMAs with Ship with a return label shipping method.
AfterShip Returns Webhook fires the return event to ShipHero
RMA is created in ShipHero using AfterShip Returns’s Webhook Data
The ShipHero warehouse receives the return package and updates the return status in ShipHero
ShipHero Webhook fires the return event to AfterShip Returns
AfterShip Returns auto-mark the return request as received based on ShipHero’s Webhook Data
Return request is resolved in AfterShip Returns
For any questions or help, please contact our chat support team
Overview
AfterShip Returns and ShipHero integration is a two-way integration designed to perform the following actions on both platforms.
Create an RMA request within ShipHero when a return is initiated and approved through the AfterShip Returns admin
Trigger an automated action within AfterShip Returns based on the return status updates in ShipHero
📢 What you’ll learn
In this article, we will show you:
How it works
Integrate ShipHero with AfterShip Returns
Configure warehouse location in return routing rules
Returns workflow
How it works
The integration leverages AfterShip Returns’ Webhook feature to create returns in ShipHero as soon as an RMA request is created and approved in AfterShip Returns.
When the warehouse receives the items, and the return status is updated in ShipHero, the integration uses ShipHero’s Webhook feature to auto-mark return requests as received in AfterShip Returns admin.
Integrate ShipHero with AfterShip Returns
Go to Apps in AfterShip Returns admin
Click View more apps, and you will be redirected to the AfterShip Returns integration page.
Find ShipHero and select it to land on the detailed integration page
Select AfterShip Returns from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
To install the ShipHero app, you need to fill in your ShipHero username and password to authenticate the connection
Click Install app
Configure warehouse location in return routing rules
Since this integration will auto-trigger a response in AfterShip Returns admin once all the items reach ShipHero’s warehouse location, you must configure the warehouse location to ShipHero in Return routing rules for an auto-return label generation.
Go to Return routing rules in the AfterShip Returns admin
Select a return zone for which you wish to enable this return shipping method
Add a new routing rule or edit an existing routing rule
Navigate to Ship with a return label - Auto-generate return labels under the Return shipping methods.
While setting up return shipping information for auto-return label generation, select ShipHero warehouse from the dropdown under Return location
Save the changes
When will the RMA requests be marked as received automatically?
The RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the ShipHero warehouse
If Auto-mark as received is enabled in AfterShip Returns and ShipHero is selected as the Warehouse location under Return routing rules, the RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the ShipHero warehouse
Auto-mark as received automation rule will be only triggered if all the products for which the return request is submitted are received by ShipHero.
Returns workflow
The customer submits a return request to AfterShip Returns
Merchant approves the RMA in AfterShip Returns
Merchants must select Generate label with AfterShip Returns when approving the RMAs with Ship with a return label shipping method.
AfterShip Returns Webhook fires the return event to ShipHero
RMA is created in ShipHero using AfterShip Returns’s Webhook Data
The ShipHero warehouse receives the return package and updates the return status in ShipHero
ShipHero Webhook fires the return event to AfterShip Returns
AfterShip Returns auto-mark the return request as received based on ShipHero’s Webhook Data
Return request is resolved in AfterShip Returns
For any questions or help, please contact our chat support team
Updated on: 02/11/2023
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