How to Set Flexible Resolutions Based on Different Conditions
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As an eCommerce merchant, it is important to be able to set flexible resolutions based on different conditions to accommodate both your and the diverse needs of your customers. AfterShip Returns allows you to set flexible resolutions based on different conditions.
Log in to AfterShip Returns admin dashboard
Go to Return policy > Refunds and exchanges > Condition-based resolutions
Click Add workflow
Choose Return workflows > Condition-based resolutions > Create workflow
Choose when to trigger an action using Any condition is met or All conditions are met
Add conditions according to your preference:
Product type: Works with Shopify, Magento 1, 2, and BigCommerce
Product tag: Works with Shopify, Magento 1, and WooCommerce
Order tag: Works with Shopify and Magento 2
SKU: All platforms
Note: The conditions you choose here should be in sync with your eCommerce platform. For instance, if the product type is Furniture in Shopify, it should be Furniture in AfterShip Returns too.
Select resolutions:
Refund to original payment method
Refund to store credit
Replace with the same item
Exchange for other items
Click Save and Enable the workflow
You can go back to Refund and exchanges > Check the conditional resolutions and click Manage to set the priority of the workflows. We’ll choose the one with higher priority if two or more workflows are applicable.
Note: The available resolutions are based on the Refunds and exchanges settings. If a resolution is not enabled there, then you can’t select it in the workflow.
If you have any queries, feel free to connect with our support team for quick assistance.
Product type: Works with Shopify, Magento 1, 2, and BigCommerce.
Product tag: Works with Shopify, Magento 1, and WooCommerce.
Order tag: Works with Shopify and Magento 2.
SKU: All platforms
Overview
As an eCommerce merchant, it is important to be able to set flexible resolutions based on different conditions to accommodate both your and the diverse needs of your customers. AfterShip Returns allows you to set flexible resolutions based on different conditions.
How to set up resolutions based on conditions
Log in to AfterShip Returns admin dashboard
Go to Return policy > Refunds and exchanges > Condition-based resolutions
Click Add workflow
Choose Return workflows > Condition-based resolutions > Create workflow
Choose when to trigger an action using Any condition is met or All conditions are met
Add conditions according to your preference:
Product type: Works with Shopify, Magento 1, 2, and BigCommerce
Product tag: Works with Shopify, Magento 1, and WooCommerce
Order tag: Works with Shopify and Magento 2
SKU: All platforms
Note: The conditions you choose here should be in sync with your eCommerce platform. For instance, if the product type is Furniture in Shopify, it should be Furniture in AfterShip Returns too.
Select resolutions:
Refund to original payment method
Refund to store credit
Replace with the same item
Exchange for other items
Click Save and Enable the workflow
You can go back to Refund and exchanges > Check the conditional resolutions and click Manage to set the priority of the workflows. We’ll choose the one with higher priority if two or more workflows are applicable.
Note: The available resolutions are based on the Refunds and exchanges settings. If a resolution is not enabled there, then you can’t select it in the workflow.
If you have any queries, feel free to connect with our support team for quick assistance.
Ecommerce platforms supported:
Product type: Works with Shopify, Magento 1, 2, and BigCommerce.
Product tag: Works with Shopify, Magento 1, and WooCommerce.
Order tag: Works with Shopify and Magento 2.
SKU: All platforms
Updated on: 25/07/2023
Thank you!