• Exchange for Other Items: In-App Setup

  Overview AfterShip Returns allows merchants to enable their customers to exchange their purchased items for any product in their catalog right inside the AfterShip Returns return portal. 📢 What you’ll learn In this article, we will show you: Exchange for other items: In-app flow Basic settings: Configure Shopify checkout flow (3-step-1-basFeatured

• Exchange for Other Items: On-Store Setup (Shopify checkout)

  Overview AfterShip Return’s Exchange for other items: Exchange on your store feature leverages your existing Shopify collections to encourage customers to opt for exchanges instead of returns by incentivizing them with bonus credits. This helps you retain and increase revenue. The Exchange on your store feature redirects your customers directly to your store website to make a new purchaFeatured

• How to Refund Store Credits by Issuing a Gift Card

  Overview AfterShip Returns offers merchants the option to provide their customers refunds in the form of store credits as a way to retain revenue while allowing customers to spend their refund amount on other items from the store catalog. Activating the option to issue refunds to store credits for customers on the returns portal is pretty straightforward. It can be donPopular

• Set Up Automation Rules for Auto-Refunds

  Overview Shoppers always expect a faster refund after returning an item, and it’s the merchant’s responsibility to keep a close eye on all the shipments and release the order amount asap. With AfterShip Tracking and AfterShip Returns, you can easily address your painPopular

• How to Control the Fulfillment Status of Exchange Orders

  Overview As many merchants use third-party fulfillment apps to fulfill exchange orders, they face fulfillment issues when a new exchange order is automatically created or fulfilled on Shopify, even when the item is yet to be returned. AfterShip Returns allows you to switch the status of an exchange order from Unfulfilled to On hold when the item is not returned and back to *UnfulfilledFew readers

• How Does Pre-discount Credit Work

  Overview Merchants can now enable the pre-discount credit feature with AfterShip Returns. It gives shoppers the credit according to the original value of an item, instead of the discounted value they paid. It means they have a little extra to spend when doing an exchange. This help guide will explain how pre-discount credit works. 📢 What you’llFew readers

• How to Set up a Minimum Inventory Level for Exchange Items

  Overview AfterShip Returns enables you to set up a minimum inventory level for exchange items to make inventory management more efficient and ensure buyers a seamless return experience. 📢 What you’ll learn Steps to enable the minimum inventory setting How to determine the most appropriate threshold (3-how-to-determine-tFew readers

• Exchange for Other Items: Modify the Credit Banner for In-Store Exchange

  Overview When interacting with different apps and sales channels, Shopify themes behave and function differently. Their design and UI elements modify independently and sometimes collide with the installed apps’ and sales channels’ UI and design elements. AfterShip Return’s Exchange for other items: In-store Exchange settings redirect your customers to your website to make a new purchase in exchanFew readers

• Exchange for Other Items: On-Store Setup (Stripe Checkout)

  Overview As going through Shopify Checkout would require an exchange to be seen as an immediate purchase, the exchange order is created before the item is returned. AfterShip Returns has enabled the Stripe checkout option for merchants, which allows them to preserve the “Exchange Request” by capturing payment through Stripe + AfterShip, and holding the new exchange order until it triggers the set conditioFew readers

• How to Set Flexible Resolutions Based on Different Conditions

  Overview As an eCommerce merchant, it is important to be able to set flexible resolutions based on different conditions to accommodate both your and the diverse needs of your customers. AfterShip Returns allows you to set flexible resolutions based on different conditions. How to set up resolutions based on conditions LFew readers

• Manage Exchange for Other Items RMAs and Orders: Shopify Checkout

  Overview This tutorial will walk you through the steps to manage exchange orders when a customer opts to exchange an item with another item from your store instead of a refund. The article will also reflect on the changes you will see in the AfterShip Returns admin portal once you receive exchange orders and how to quickly identify and process them. RMA management in AfterShip ReturnsFew readers

• Set Up Instant Exchanges

  Overview Exchange request approvals are frustrating for both customers and merchants. Customers want instant approval for the products they like to return and the item they want delivered to them pronto. There is a high possibility that a low-stock item customers want in exchange may run out of stock by the time their request gets approved. Subsequently, it will take additionaFew readers

• Managing Instant Exchange Return Requests

  Overview Managing return requests for instant exchanges is similar to managing a normal return request. The only difference is the credit card authorization amount hold that will be displayed on the RMA detail. Based on whether the customer returns the item within the configured window for instant exchanges determines whether they will be charged for the full value of the returFew readers