Question 1

Create returns labels automatically

Accepted Answer

Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them.

💡 Do you know? To streamline the returns process, requests can be auto-approved

Currently, the auto-label feature is supported for ten couriers [UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain]

🔧 Steps for auto label generation

|| Make sure you have an active Postmen account with all your preferred carriers :)

Go to the ‘Returns methods’ settings > Choose the desired rule (If you have saved multiple on Returns Center) and click on **‘Edit’ **
Hit the ‘Ship with a returns label’ option > Go to the ‘Auto label generation’ section

Now, click on the ‘Set up’ option > Enter required details in the given fields

Verify all the filled data before hitting the ‘Save’ button

The label along with shipping instructions will be sent to shoppers via email. Also, they can d

Question 2

Set up a custom domain for branded Returns page

Accepted Answer

Display the branded returns page using a custom domain to boost brand recognition and accelerate search engine optimization.

Example of a custom domain- http://returns.mystoredomain.com/

|| Note that enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. For the same, connect with our support team now :)

🔧 Set Custom Domain in Returns Center

Create a CNAME entry
Go to the Returns Page
Click on the 'Set up custom domain' button

Now, you will be connected with our support team, so provide the required details and get the custom domain enabled with SSL in no time

Note: It can take 24-72 hours for your DNS provider to modify the CNAME settings. Once updated, you will be able to access the returns page.

Question 3

Connect branded returns page to Shopify store

Accepted Answer

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

🔧 Connect returns page to Shopify store footer

Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

Go to your Shopify store > Online store > Pages > Select a page
Select the required text and link branded returns page

🔗 Link returns page to order details page

Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
Add the below-mentioned code before
```
<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p> 
```
Replace href value with your returns page URL and save changes
You can set up a custom domain for your branded returns page
Link returns page to order details page (except for canceled orders)
1. Go to your Shopify store > Online store > Themes > Customize > Theme actions > **Edit cod

Question 4

Setup Postmen USPS Shipper account for seamless label generation

Accepted Answer

Connect a Postmen USPS Shipper account and generate labels at discounted rates. AfterShip Returns Center allows you to create labels automatically and streamline the returns process.

🔧 Steps to generate labels for USPS automatically

|| Make sure you have an active Postmen USPS shipper account. In case you haven't set it up, make use of this help article

Go to the ‘Returns methods’ settings > Select the desired rule and then click on **‘Edit’ **
Tap on the ‘Ship with a returns label’ > Look for the ‘Label generation’ section

Hit on the ‘Set up’ option > Choose USPS in the courier account field and fill up the remaining fields properly

Double-check all your entries and then hit the ‘Save’ button

**Note: **USPS labels can be generated at discounted rates only when shipping in the US.

Question 5

Create CNAME entry for branded returns page in GoDaddy

Accepted Answer

GoDaddy is a publicly-traded internet domain registrar and web hosting company. Create a custom domain for the branded returns page to enhance brand visibility and boost customer loyalty.

|| Note that enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. For the same, connect with our support team now :)

What do I put in as host value?

Let us suppose you wish to set the custom returns page URL as https://returns.xyz.com. So, the value of the host filed will be “returns”.

💻 Create CNAME entry

Go to GoDaddy > My accounts > DOMAINS
Select your domain name from the list and access the Domain Settings page > Additional Settings > Manage DNS
Add a new record on the DNS Management page > Select CNAME as a record type
Consider www.xyz.com as your website and enter details as follows

Host: @ (for example returns)

Points to: domains.myreturnscenter.com

TTL: Leave it unchanged

The custom domain will be- https://returns.xyz.com

5. Save changes

It takes around 48 hours for the changes to take effect.

Question 6

Getting Started

Accepted Answer

AfterShip Return Center is a fully automated, customizable, self service return portal designed to deliver a delightful post-purchase experience.

Returns Center provides a streamlined return management solution to manage the entire return workflow and is loaded with a host of updated features like :

Customizable proactive status notifications
Offers combinations of refund, exchange and store credit
Define eligibility rules for discounted items
Track all return statuses in one interactive dashboard
Branded returns page with new theme, favicon and hero image and much more

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns Center in just four simple steps:

Insert the Returns Page URL on your store menu

Customize your Returns page by adding your store logo, favicon, theme colour, connect your social media accounts and much more under Settings -> Returns Page.
Customize the solutions to be provided:

(a) Refund to card or account,

(b) Exchange,

(c) Refund to store credit

And enter the reason for returns supported under Settings -> Returns Settings.

Customize the Returns method:

(a) Returns Label provided by merchant

(b) Courier of customer's choice

(c) In-store return

under Settings -> Returns method

You can choose the Returns eligibility rules under Settings -> Eligibility rules

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