Q: Learn More About Return Statuses

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms) <h3 id="overview">Overview</h3> Merchants can trigger email notifications for 13 key return statuses to customers to convey important information throughout the returns process. Here’s the list of statues and what each status means. | Status | Definition | | --- | --- | | ${color}[#ff6b2c](Return request received) | When a return request is submitted successfully by a customer via the return portal | | ${color}[#ff6b2c](Gift return request received) | When a return request for a gift return is submitted successfully by a recipient via the return portal | | ${color}[#ff6b2c](Return request approved) | When a return request is approved by the merchant | | ${color}[#ff6b2c](Return request rejected) | When a return request is rejected by the merchant | | ${color}[#ff6b2c](Return reminder) | When a return hasn't been received by a customer after {n} no. of days of the request approval | | ${color}[#ff6b2c](Charge reminder) | When a customer's card is 3 days away from being charged for an instant exchange. Before this, the customer will also be reminded of the card charge 7 days after the exchange order is created. | | ${color}[#ff6b2c](Request expiration reminder) | When a return request has no shipping updates {n} no. of days after request approval | | ${color}[#ff6b2c](Return request expired) | When a return request expires because of no shipping updates {n} no. of days after request approval | | ${

Question 1

Exchange for Other Items: In-App Setup

Accepted Answer

| Plans: ${color}[#646262](Premium, Enterprise) Platforms: ${color}#646262

Overview

AfterShip Returns allows merchants to enable their customers to exchange their purchased items for any product in their catalog right inside the AfterShip Returns return portal.

📢 What you’ll learn

In this article, we will show you:

Exchange for other items: In-app flow
Basic settings: Configure Shopify checkout flow
Bonus credit configuration
Exchanges of exchanges
Set up exchange recommendations
FAQs
Additional considerations

Exchange for other items: In-app flow

Go to ** Refunds and exchanges ** in the AfterShip Returns admin

Move to the Exchange for other items section and move the toggle to the right to enable the feature
Select the exchange flow > Exchange on AfterShip returns page > Edit
You will get the option to Update AfterShip Returns app on Shopify to allow AfterShip Returns permission to access Shopify data. Click Update > Update installed app
Onc

Question 2

Getting Started

Accepted Answer

Overview

AfterShip Returns is a fully automated and customizable self-serve return portal that aims to deliver a delightful and hassle-free post-purchase experience.

AfterShip Returns provides a streamlined return management solution to automate and manage the entire return workflow from return submission to resolution and offers a host of updated features like :

Branded returns page with premium customization options for better engagement
Customizable proactive email notifications
Flexible refund and exchange options aligned with your return policy
Advanced eligibility and routing rules for returns cost optimization
Interactive dashboard with advanced filter options to track and process all returns
Automated return approvals and label generation for quick processing

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns portal in just a few simple steps:

Step 1. Create an AfterShip Account

You can opt for a Free Trial or choose one of the Paid plans to suit your business needs.

Step 2. Connect your online store with AfterShip Returns

Supports Shopify, BigCommer

Question 3

Customize Return Resolution Methods

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and) more

Overview

A smooth returns process plays a major role in determining customer satisfaction and loyalty. When customers know that they can get their money back just as easily as they spend it, they’ll shop more confidently and spend more. Offering customers the right mix of methods to resolve their return requests paves the way for increased customer lifetime value and a positive returns experience.

AfterShip Returns offers your customers multiple methods to resolve their return requests and makes it easier for you to process refunds, exchanges, and store credits without the headaches. Return resolutions can be configured in your AfterShip Returns admin under Refunds and exchanges.

What you’ll learn

In this tutorial, we will show you:

Return resolutions set up
[Customer experience](#3-customer experience)

Return resolutions set up

Go to ** Refunds and exchanges ** under Return policy in the AfterShip Returns admin
AfterShip Returns supports 3 resolution methods that, when selected, will be displayed on your returns portal for customers to select when they submit a return request

a. Refund resolutions b. Exchange resolution

Question 4

How to Embed Your Branded Return Page Into Your Store

Accepted Answer

| Plans: ${color}[#646262](Premium, Enterprise) Platforms: ${color}#646262

Overview

AfterShip Returns by default structures returns portal in a way that leaves little to no room for much navigation, header, and footer elemental customization. Though you can edit the look and feel of the header and footer to maximize your brand representation, you cannot add additional sections to expand their navigational capabilities.

If you would like your returns portal to deliver the same customer experience as the rest of your online store, you can instead embed your branded returns page using the proxy URL. By embedding your returns page into your store’s navigation, you align your returns portal user experience with the rest of the store, giving customers a consistent experience even when submitting returns.

📢What you’ll learn

In this tutorial, we will show you:

Get the proxy URL link
Shopify set up
Customize proxy URL
iFrame: Set up for other platforms
Customer experience

Get the proxy URL link

Go to Customizations in the AfterShip Returns admin
Click ** Returns Page ** and scroll down to Embedded returns page
Copy the app proxy URL (for Shopify only)

![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/sc

Question 5

Connect Your Shopify Store With AfterShip Returns

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}#646262

Overview

AfterShip Returns is a fully automated, customizable, self-service returns portal that seamlessly integrates with your online store to help your customers submit returns without any interaction or assistance from your support team. It gives your brand your own branded returns portal equipped with flexible returns and exchange methods for a memorable and satisfying return experience.

For demonstration purposes, we will take the Shopify platform as an example and show you how to connect your store with AfterShip Returns platform in a few easy steps.

📢 What you’ll learn

In this article, we will show you:

Install AfterShip Returns app through Shopify
Connect the Shopify store through AfterShip Returns

Install AfterShip Returns app through the Shopify app store

To install AfterShip Returns app for your store through the Shopify app store, follow these steps.

Select the store you want to connect AfterShip Returns with
Click Install app to confirm the installat

Question 6

Learn More About Return Statuses

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

Merchants can trigger email notifications for 13 key return statuses to customers to convey important information throughout the returns process.

Here’s the list of statues and what each status means.

| Status | Definition | | --- | --- | | ${color}[#ff6b2c](Return request received) | When a return request is submitted successfully by a customer via the return portal | | ${color}[#ff6b2c](Gift return request received) | When a return request for a gift return is submitted successfully by a recipient via the return portal | | ${color}[#ff6b2c](Return request approved) | When a return request is approved by the merchant | | ${color}[#ff6b2c](Return request rejected) | When a return request is rejected by the merchant | | ${color}[#ff6b2c](Return reminder) | When a return hasn't been received by a customer after {n} no. of days of the request approval | | ${color}[#ff6b2c](Charge reminder) | When a customer's card is 3 days away from being charged for an instant exchange. Before this, the customer will also be reminded of the card charge 7 days after the exchange order is created. | | ${color}[#ff6b2c](Request expiration reminder) | When a return request has no shipping updates {n} no. of days after request approval | | ${color}[#ff6b2c](Return request expired) | When a return request expires because of no shipping updates {n} no. of days after request approval | | ${

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