Q: How to let shoppers exchange disliked/damaged products with other items

<p>${youtube}<a href="UiUwE6Xm9Js">AfterShip Returns Center - Turn refunds into exchanges with "Exchange for other items"</a> Managing returns has never been easy because the whole process consumes ample time and increases unnecessary expenses. In addition, you lose customer loyalty, and that results in attrition when you don’t take the required steps to lower down the rate of returns.</p> <p>With AfterShip Return Center, you can give an option of ‘Exchange for other items’ to customers for a unique brand experience and high retention. </p> <h3 id="doesthisnewexchangeoptionhaveanyimportance">👀 Does this new exchange option have any importance?</h3> <p>Yes, of course! </p> <p>When you let customers exchange disliked products with other items, the rate of returns drops drastically. Plus, they are likely to stick with your brand in the long run, give a positive review, refer your store to their friends, and so on. </p> <p>In short, AfterShip Returns Center turns the frustration of raising a return request into the excitement of placing a new order 🤟</p> <h3 id="stepstoenablethisnewrefundoption">👨💻 Steps to enable this new refund option</h3> <p>|| Note that only pro and enterprise plan users are eligible to use this feature. So, upgrade your plan if required :) | If you’re an eligible user, make sure your Shopify store is connected with Automizely Shopping as well. It is important to sync all your products so that customers can check other products available for the exchange. So, ++ <a href="https://apps.shopify.com/automizely-shopping">install Automizely Shopping now</a>++ if you haven’t done it yet. It’s free 🤟 </p> <ul> <li>Go</li> </ul>

Question 1

Set up a custom domain for branded Returns page

Accepted Answer

Display the branded returns page using a custom domain to boost brand recognition and accelerate search engine optimization.

Example of a custom domain- http://returns.mystoredomain.com/

| Note that enabling SSL is mandatory due to the new Cloudflare policy. In case you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. For the same, please connect with our support team and discuss our pocket-friendly pricing for SSL activation :)

🔧 Set Custom Domain in Returns Center

|| Make sure you use ${color}[#fa0000](DNS only) while setting up a CNAME.

Create a CNAME entry
Go to the Returns Page
Click on the 'Set up custom domain' button

Now, you will be connected with our support team, so provide the required details and get the custom domain enabled with SSL in no time

Note: It can take 24-72 hours for your DNS provider to modify the CNAME settings. Once updated, you will be able to access the returns page.

Question 2

Create returns labels automatically

Accepted Answer

Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them.

💡 Do you know? To streamline the returns process, requests can be auto-approved

Currently, the auto-label feature is supported for ten couriers [UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain]

🔧 Steps for auto label generation

|| Make sure you have an active Postmen account with all your preferred carriers :)

Go to the ‘Returns methods’ settings > Choose the desired rule (If you have saved multiple on Returns Center) and click on **‘Edit’ **
Hit the ‘Ship with a returns label’ option > Go to the ‘Auto label generation’ section

Now, click on the ‘Set up’ option > Enter required details in the given fields

Verify all the filled data before hitting the ‘Save’ button

The label along with shipping instructions will be sent to shoppers via email. Also, they can d

Question 3

Connect branded returns page to Shopify store

Accepted Answer

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

🔧 Connect returns page to Shopify store footer

Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

Go to your Shopify store > Online store > Pages > Select a page
Select the required text and link branded returns page

🔗 Link returns page to order details page

Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
Add the below-mentioned code before
```
<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p> 
```
Replace href value with your returns page URL and save changes
You can set up a custom domain for your branded returns page
Link returns page to order details page (except for canceled orders)
1. Go to your Shopify store > Online store > Themes > Customize > Theme actions > **Edit cod

Question 4

How to let shoppers exchange disliked/damaged products with other items

Accepted Answer

${youtube}AfterShip Returns Center - Turn refunds into exchanges with "Exchange for other items" Managing returns has never been easy because the whole process consumes ample time and increases unnecessary expenses. In addition, you lose customer loyalty, and that results in attrition when you don’t take the required steps to lower down the rate of returns.

With AfterShip Return Center, you can give an option of ‘Exchange for other items’ to customers for a unique brand experience and high retention.

👀 Does this new exchange option have any importance?

Yes, of course!

When you let customers exchange disliked products with other items, the rate of returns drops drastically. Plus, they are likely to stick with your brand in the long run, give a positive review, refer your store to their friends, and so on.

In short, AfterShip Returns Center turns the frustration of raising a return request into the excitement of placing a new order 🤟

👨‍💻 Steps to enable this new refund option

|| Note that only pro and enterprise plan users are eligible to use this feature. So, upgrade your plan if required :) | If you’re an eligible user, make sure your Shopify store is connected with Automizely Shopping as well. It is important to sync all your products so that customers can check other products available for the exchange. So, ++ install Automizely Shopping now++ if you haven’t done it yet. It’s free 🤟

Go

Question 5

Shopify Plus merchants - How to refund store credit by issuing a gift card?

Accepted Answer

Friendly return policies always pave the way for long-term customer relationships. But for businesses, it is significant to decide whether they want to refund to customers’ original payment mode or issue a gift card.

The benefit of issuing a gift card is that it indirectly puts pressure on customers to purchase from your store again. AfterShip Returns Center lets ++ Shopify Plus++ users refund store credit in the form of a gift card. Here are the steps:

Mandatory conditions:

✅ Make sure you already have installed the public app of AfterShip Returns Center before proceeding with the custom app development process (explained below)

✅ Activate the gift card feature in the Shopify admin

✅ Contact Shopify support to enable the gift card API for your account. Make sure that Shopify team confirms the enabling of the gift card API. For example:

👨‍💻 Set up a Shopify custom app

Go to your Shopify store’s ‘Apps’ section > Click on ‘Develop apps’
Click on ‘Allow custom app development’
Hit the **‘Create an app’ **button and give your app a name to create it success

Question 6

Create CNAME entry for branded returns page in GoDaddy

Accepted Answer

GoDaddy is a publicly-traded internet domain registrar and web hosting company. Create a custom domain for the branded returns page to enhance brand visibility and boost customer loyalty.

|| Note that enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. For the same, connect with our support team now :)

What do I put in as host value?

Let us suppose you wish to set the custom returns page URL as https://returns.xyz.com. So, the value of the host filed will be “returns”.

💻 Create CNAME entry

Go to GoDaddy > My accounts > DOMAINS
Select your domain name from the list and access the Domain Settings page > Additional Settings > Manage DNS
Add a new record on the DNS Management page > Select CNAME as a record type
Consider www.xyz.com as your website and enter details as follows

Host: @ (for example returns)

Points to: domains.myreturnscenter.com

TTL: Leave it unchanged

The custom domain will be- https://returns.xyz.com

5. Save changes

It takes around 48 hours for the changes to take effect.

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