Q: How to Let Shoppers Exchange Disliked/damaged Products With Other Items

<p>${youtube}<a href="UiUwE6Xm9Js">AfterShip Returns Center - Turn refunds into exchanges with "Exchange for other items"</a> Managing returns has never been easy because the whole process consumes ample time and increases unnecessary expenses. In addition, you lose customer loyalty, and that results in attrition when you don’t take the required steps to lower down the rate of returns.</p> <p>With AfterShip Return Center, you can give an option of ‘Exchange for other items’ to customers for a unique brand experience and high retention. </p> <h3 id="doesthisnewexchangeoptionhaveanyimportance">👀 Does this new exchange option have any importance?</h3> <p>Yes, of course! </p> <p>When you let customers exchange disliked products with other items, the rate of returns drops drastically. Plus, they are likely to stick with your brand in the long run, give a positive review, refer your store to their friends, and so on. </p> <p>In short, AfterShip Returns Center turns the frustration of raising a return request into the excitement of placing a new order 🤟</p> <h3 id="stepstoenablethisnewrefundoption">👨💻 Steps to enable this new refund option</h3> <p>|| Note that only pro and enterprise plan users are eligible to use this feature. So, upgrade your plan if required :) | If you’re an eligible user, make sure your Shopify store is connected with Automizely Shopping as well. It is important to sync all your products so that customers can check other products available for the exchange. So, ++ <a href="https://apps.shopify.com/automizely-shopping">install Automizely Shopping now</a>++ if you haven’t done it yet. It’s free 🤟 </p> <ul> <li>Go</li> </ul>

Question 1

Set up a Custom Domain for Branded Returns Page

Accepted Answer

Display the branded returns page using a custom domain to boost brand recognition and accelerate search engine optimization.

Example of a custom domain- http://returns.mystoredomain.com/

| Note that enabling SSL is mandatory due to the new Cloudflare policy. In case you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. For the same, please connect with our support team and discuss our pocket-friendly pricing for SSL activation :)

🔧 Set Custom Domain in Returns Center

|| Make sure you use ${color}[#fa0000](DNS only) while setting up a CNAME.

Create a CNAME entry
Go to the Returns Page
Click on the 'Set up custom domain' button

Now, you will be connected with our support team, so provide the required details and get the custom domain enabled with SSL in no time

Note: It can take 24-72 hours for your DNS provider to modify the CNAME settings. Once updated, you will be able to access the returns page.

Question 2

Create Returns Labels Automatically

Accepted Answer

Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them.

💡 Do you know? To streamline the returns process, requests can be auto-approved

Currently, the auto-label feature is supported for 17 couriers [UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, Correos Spain, and many more.]

🔧 Steps for auto label generation

|| Make sure you have an active Postmen account with all your preferred carriers :)

Go to your Return routing rules settings > Select the desired rule and click the three horizontal dots to choose **‘Edit rule’ **

Scroll down to the Return shipping methods section and turn on the ‘Ship with a return label’ toggle button
Look for the Set return shipping information button and click it to fill in the required details > Click Save once you're done

|| In case your shipping information is not pre-saved, follow this guide. ![](https://storage.crisp.c

Question 3

Connect Branded Returns Page to Shopify Store

Accepted Answer

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

🔧 Connect returns page to Shopify store footer

Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

Go to your Shopify store > Online store > Pages > Select a page
Select the required text and link branded returns page

🔗 Link returns page to order details page

Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
Add the below-mentioned code before
```
<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p> 
```
Replace href value with your returns page URL and save changes
You can set up a custom domain for your branded returns page
Link returns page to order details page (except for canceled orders)
1. Go to your Shopify store > Online store > Themes > Customize > Theme actions > **Edit cod

Question 4

How to Let Shoppers Exchange Disliked/damaged Products With Other Items

Accepted Answer

${youtube}AfterShip Returns Center - Turn refunds into exchanges with "Exchange for other items" Managing returns has never been easy because the whole process consumes ample time and increases unnecessary expenses. In addition, you lose customer loyalty, and that results in attrition when you don’t take the required steps to lower down the rate of returns.

With AfterShip Return Center, you can give an option of ‘Exchange for other items’ to customers for a unique brand experience and high retention.

👀 Does this new exchange option have any importance?

Yes, of course!

When you let customers exchange disliked products with other items, the rate of returns drops drastically. Plus, they are likely to stick with your brand in the long run, give a positive review, refer your store to their friends, and so on.

In short, AfterShip Returns Center turns the frustration of raising a return request into the excitement of placing a new order 🤟

👨‍💻 Steps to enable this new refund option

|| Note that only pro and enterprise plan users are eligible to use this feature. So, upgrade your plan if required :) | If you’re an eligible user, make sure your Shopify store is connected with Automizely Shopping as well. It is important to sync all your products so that customers can check other products available for the exchange. So, ++ install Automizely Shopping now++ if you haven’t done it yet. It’s free 🤟

Go

Question 5

Shopify Plus Merchants - How to Refund Store Credit by Issuing a Gift Card?

Accepted Answer

Friendly return policies always pave the way for long-term customer relationships. But for businesses, it is significant to decide whether they want to refund to customers’ original payment mode or issue a gift card.

The benefit of issuing a gift card is that it indirectly puts pressure on customers to purchase from your store again. AfterShip Returns Center lets ++ Shopify Plus++ users refund store credit in the form of a gift card. Here are the steps:

Mandatory conditions:

✅ Make sure you already have installed the public app of AfterShip Returns Center before proceeding with the custom app development process (explained below)

✅ Activate the gift card feature in the Shopify admin

✅ Contact Shopify support to enable the gift card API for your account. Make sure that Shopify team confirms the enabling of the gift card API. For example:

👨‍💻 Set up a Shopify custom app

Go to your Shopify store’s ‘Apps’ section > Click on ‘Develop apps’
Click on ‘Allow custom app development’
Hit the **‘Create an app’ **button and give your app a name to create it success

Question 6

Getting Started

Accepted Answer

AfterShip Return Center is a fully automated, customizable, self-service return portal designed to deliver a delightful post-purchase experience.

Returns Center provides a streamlined return management solution to manage the entire return workflow and is loaded with a host of updated features like :

Customizable proactive status notifications
Offers combinations of refund, exchange, and store credit
Define eligibility rules for discounted items
Track all return statuses in one interactive dashboard
Branded returns page with new theme, favicon, and hero image and much more

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns Center in just four simple steps:

Insert the Returns Page URL on your store menu

Customize your Returns page by adding your store logo, favicon, theme color, connect your social media accounts and much more under Settings -> Returns Page.
Customize the refund and exchange resolutions:

(a) Refund to original payment method

(b) Refund to store credit

(c) Replace with the same item

(d) Exchange for other items

And enter the reason for returns supported under Settings -> Returns Settings.

Customize the Returns method:

(a) Returns Label provided by merchant

(b) Courier of customer's choice

(c) In-store return

under Settings -> Returns method

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