Q: How to manage returns with Returns Center?

<p>With <a href="https://www.returnscenter.com/">AfterShip Returns Center</a>, you can manage returns and interact with your customers in this simple intuitive simple hassle-free way : <img src="https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/screenshot-2021-01-18-at-45419_vo4y4z.png" alt="" /></p> <ul> <li>All notifications are triggered automatically upon the filing of return and change of return status. Notifications can be fully customized to meet your branding requirements and are sent from your own store email address.</li> </ul>

Question 1

Create returns labels automatically

Accepted Answer

Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them.

💡 Do you know? To streamline the returns process, requests can be auto-approved

Currently, the auto-label feature is supported for ten couriers [UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain]

🔧 Setup auto label generation

Setup your shipper account in Postmen
Add a new API key
Go to returns methods page > Edit default method under the desired zone
Enable Ship with a returns label > Set up Postmen account > Enter the API key
Enter required details > Enable auto-approval (optional)
Save changes

The label along with shipping instructions will be sent to shoppers via email. Also, they can download it from the returns page.

Question 2

Connect branded returns page to Shopify store

Accepted Answer

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

🔧 Connect returns page to Shopify store footer

Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

Go to your Shopify store > Online store > Pages > Select a page
Select the required text and link branded returns page

🔗 Link returns page to order details page

Question 3

Set up a custom domain for branded Returns page

Accepted Answer

Display the branded returns page using a custom domain to boost brand recognition and accelerate search engine optimization.

Example of a custom domain- http://returns.mystoredomain.com/

🔧 Set Custom Domain in Returns Center

Create a CNAME entry
Go to Brand settings > Returns Page > Enter the custom domain for returns page (eg. returns.mydomain.com) > Save

It can take 24-72 hours for your DNS provider to modify the CNAME settings. Once updated, you will be able to access the returns page.

Question 4

Getting Started

Accepted Answer

AfterShip Return Center is a fully automated, customizable, self service return portal designed to deliver a delightful post-purchase experience.

Returns Center provides a streamlined return management solution to manage the entire return workflow and is loaded with a host of updated features like :

Customizable proactive status notifications
Offers combinations of refund, exchange and store credit
Define eligibility rules for discounted items
Track all return statuses in one interactive dashboard
Branded returns page with new theme, favicon and hero image and much more

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns Center in just four simple steps:

Insert the Returns Page URL on your store menu

Customize your Returns page by adding your store logo, favicon, theme colour, connect your social media accounts and much more under Settings -> Returns Page.
Customize the solutions to be provided:

(a) Refund to card or account,

(b) Exchange,

(c) Refund to store credit

And enter the reason for returns supported under Settings -> Returns Settings.

Customize the Returns method:

(a) Returns Label provided by merchant

(b) Courier of customer's choice

(c) In-store return

under Settings -> Returns method

You can choose the Returns eligibility rules under Settings -> Eligibility rules

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Question 5

Setup Postmen USPS Shipper account

Accepted Answer

Connect a Postmen USPS Shipper account and generate labels at discounted rates. AfterShip Returns Center allows you to create labels automatically and streamline the returns process.

🔧 Set up USPS Shipper account

Create Postmen USPS Shipper account > API keys > Generate a new API key and copy it
Select an Organization (from the drop-down menu) > Go to Returns Methods page > Edit default method under American Returns
Enable Ship with a returns label > Set up Postmen account > Paste the API key
Enter required details > Enable auto-approval (optional) > Save change

USPS labels can be generated at discounted rates only when shipping in the US.

Question 6

How to manage returns with Returns Center?

Accepted Answer

With AfterShip Returns Center, you can manage returns and interact with your customers in this simple intuitive simple hassle-free way :

All notifications are triggered automatically upon the filing of return and change of return status. Notifications can be fully customized to meet your branding requirements and are sent from your own store email address.

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