Q: How to manage returns with Returns Center?

With <a href="https://www.returnscenter.com/">AfterShip Returns Center</a>, you can manage returns and interact with your customers in this simple intuitive simple hassle-free way : <img src="https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/screenshot-2021-01-18-at-45419_vo4y4z.png" alt="" /> <ul> <li>All notifications are triggered automatically upon the filing of return and change of return status. Notifications can be fully customized to meet your branding requirements and are sent from your own store email address.</li> </ul>

Q: Connect Shopify to AfterShip Returns Center

${youtube}<a href="dQxqkC9W8Xo">Connect Shopify to AfterShip Returns Center</a> Shopify is an eCommerce platform for online stores and retail point-of-sale systems. AfterShip Returns Center is a fully automated, customizable, self-service returns portal. It assists in optimizing returns processes and building brand recognition. Connect your store and tap the infinite potential offered by the returns process right away. <h3 id="connectshopifystore">🔗 Connect Shopify store</h3> <ol> <li>Add <a href="https://apps.shopify.com/returns-center-by-aftership">Returns Center to Shopify</a> &gt; Install app &gt; Connect</li> </ol>

Question 1

Create returns labels automatically

Accepted Answer

Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them.

💡 Do you know? To streamline the returns process, requests can be auto-approved

Currently, the auto-label feature is supported for ten couriers [UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain]

🔧 Setup auto label generation

Setup your shipper account in Postmen
Add a new API key
Go to returns methods page > Edit default method under the desired zone
Enable Ship with a returns label > Set up Postmen account > Enter the API key
Enter required details > Enable auto-approval (optional)
Save changes

The label along with shipping instructions will be sent to shoppers via email. Also, they can download it from the returns page.

Question 2

Getting Started

Accepted Answer

AfterShip Return Center is a fully automated, customizable, self service return portal designed to deliver a delightful post-purchase experience.

Returns Center provides a streamlined return management solution to manage the entire return workflow and is loaded with a host of updated features like :

Customizable proactive status notifications
Offers combinations of refund, exchange and store credit
Define eligibility rules for discounted items
Track all return statuses in one interactive dashboard
Branded returns page with new theme, favicon and hero image and much more

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns Center in just four simple steps:

Insert the Returns Page URL on your store menu

Customize your Returns page by adding your store logo, favicon, theme colour, connect your social media accounts and much more under Settings -> Returns Page.
Customize the solutions to be provided:

(a) Refund to card or account,

(b) Exchange,

(c) Refund to store credit

And enter the reason for returns supported under Settings -> Returns Settings.

Customize the Returns method:

(a) Returns Label provided by merchant

(b) Courier of customer's choice

(c) In-store return

under Settings -> Returns method

You can choose the Returns eligibility rules under Setting

Question 3

Connect branded returns page to Shopify store

Accepted Answer

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

🔧 Connect returns page to Shopify store footer

Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

Go to your Shopify store > Online store > Pages > Select a page
Select the required text and link branded returns page

🔗 Link returns page to order details page

Question 4

Learn about return statuses

Accepted Answer

AfterShip Returns Center is a fully customizable returns portal. It is carefully designed to streamline returns for your customers. Tailored for fast-growing online retailers it is packed with features like:

Self-service returns - customers can initiate return requests in just a few clicks without contacting customer service.
Branded returns page - convert returns into repurchases. Add marketing assets, social media links, and enable easy navigation.
Easy to access returns policy - 96% of people are more likely to shop from eCommerce stores that offer a hassle-free return experience.
Automated returns - set up smart routing rules for each shipping zone and auto-approve return requests.
Branded notifications - keep customers informed at all times with email notifications at each step of the returns journey

📝 List of return statuses

At any time, return requests can be classified by one of the following statuses.

Learn about return statuses

All notifications are triggered automatically upon each step of the returns process. Notifications can be fully customized to meet your branding requirements and can be sent from your custom email addresses.

Question 5

How to manage returns with Returns Center?

Accepted Answer

With AfterShip Returns Center, you can manage returns and interact with your customers in this simple intuitive simple hassle-free way :

All notifications are triggered automatically upon the filing of return and change of return status. Notifications can be fully customized to meet your branding requirements and are sent from your own store email address.

Question 6

Connect Shopify to AfterShip Returns Center

Accepted Answer

${youtube}Connect Shopify to AfterShip Returns Center

Shopify is an eCommerce platform for online stores and retail point-of-sale systems. AfterShip Returns Center is a fully automated, customizable, self-service returns portal. It assists in optimizing returns processes and building brand recognition. Connect your store and tap the infinite potential offered by the returns process right away.

🔗 Connect Shopify store

Add Returns Center to Shopify > Install app > Connect

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