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Integrate Gorgias With AfterShip Returns

Plans: Premium, Enterprise Platforms: All platforms


After getting their return request approved, shoppers generally have queries related to refund, delays, etc. For brands, it is imperative to provide customer with swift resolution to their queries.

AfterShip Returns can be integrated with Gorgias, a multichannel customer service platform to quickly respond to customer service requests regarding returns, refunds, and exchanges.

📢 What you’ll learn

In this article, we will show you:

Set up Gorgias helpdesk
Integrate Gorgias with AfterShip Returns
Merchant experience

Set up Gorgias helpdesk

Sign up for a Gorgias account (if you don't have one)
Set up your helpdesk

Input URL of your website
Decide and input URL of your helpdesk

Click Create your helpdesk to finish setting up your Gorgias helpdesk

Integrate Gorgias with AfterShip Returns

You can access Gorgias integration page in two ways

Go to Apps in the AfterShip Returns admin
Click View more apps in the upper right-hand corner

Search Gorgias, click on it and you will land on the Gorgias integration page


Navigate to the Gorgias integration page on AfterShip Returns website directly

Select AfterShip Returns from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
Input your Gorgias store name formatted as {} in the Store name field

Click on Install app
Authorize Gorgias to read and access your account data

How would I know the connection has been established successfully?

Go to My Apps under App store in your Gorgias account to check if AfterShip Returns is connected successfully.

Optional configurations

After connecting your AfterShip Returns Center account with Gorgias, you need to perform these minor actions:

1. Connect your Shopify store

Connect your Shopify store: Go to APP STORE > All apps in your Gorgias account
Choose or search Shopify. Click on it to open the main integration page
Click Connect Shopify > Add app. Select the store which you'd like to connect Gorgias with

Read through the privacy and permission details and click Install app

2. Verify and connect your email

Email verification allows you to ensure maximum deliverability over your emails, as well as prevent misuse of your email domain.

For complete Email domain verification, checkout this guide

Merchant experience

Once the connection is established, your customer service team can easily access customer order information whenever they check tickets.

On the right-hand sidebar, you can see the following details.

Order number
RMA number
Resolution type
Refund value
Return method
Return reason
Blocked customers' details (Make sure you add the customer to your blocklist first)

In case you face any issue during the integration process, contact our chat support team now.

Updated on: 02/11/2023

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