Articles on: Apps

Connect Attentive with AfterShip Returns

Plans: Premium, Enterprise Platforms: All platforms


Customers appreciate brands when they receive timely notifications related to their returns. It keeps their mind at ease and enhances their returns experience.

By integrating Attentive with AfterShip Returns, it gets easier to create email journeys and send email notifications by using RMA status as triggers.

What you'll learn

In this article, we will discuss:

Install AfterShip Returns on Attentive
Create email journeys


You must have an active Attentive account.
Your AfterShip Returns account should be connected to your online store otherwise the integration won’t work properly.

Install AfterShip Returns on Attentive

Install the AfterShip Returns app on Attentive using this URL
Log in to your Attentive account, if you haven’t already, and select the organization for which you are installing Attentive
Authorise AfterShip Returns to access your Attentive account’s data by clicking Authorize

Upon successful authentication, the AfterShip Returns app will display under the Apps Installed by you section on the Attentive admin

​​This integration is connected via OAuth, therefore API Key or webhook registration is not required.

Create email journeys

Once the Attentive integration is installed, you will be able to create Email Journeys on Attentive with custom event triggers from AfterShip Returns.

You can set these journeys by following these simple steps.

Go to Journeys under Messaging section, click Create Journey and then select Start from scratch

Choose the trigger (RMA event) you want to create an email flow for and click Continue

Select how you wish to create the journey by selecting one of the two options and set up the flow as per your requirements with Attentive's Journey editor.

For more details on how to create a transactional journey with Attentive, refer to this guide.

Insert variable in Email template

Besides the event trigger, you will also be able to insert RMA data as a variable in the Email editor of Attentive

When you’ll select and open the editor of choice to built the email template, click anywhere on the content box to open a hovering panel and select Insert variable

Expand the Variables dropdown and move to Triggering event. Select the variable you wish to auto-populate RMA data for

Updated on: 06/05/2024

Was this article helpful?

Share your feedback


Thank you!