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AfterShip Returns and Ryder eCommerce by Whiplash is a two-way integration designed to perform the following actions on both platforms.
Create an RMA request within Ryder eCommerce by Whiplash when a return is initiated and approved through the AfterShip Returns admin
Trigger an automated action within AfterShip Returns based on the return status updates in Ryder eCommerce by Whiplash
In this article, we will show you:
How it works
Get Ryder eCommerce by Whiplash customer and store ID
Integrate Ryder eCommerce by Whiplash with AfterShip Returns
Configure warehouse location in return routing rules
Return workflow
The integration leverages AfterShip Returns’ Webhook feature to create returns in Ryder eCommerce by Whiplash as soon as an RMA request is created and approved in AfterShip Returns.
The tracking number will be auto-synced to Ryder eCommerce by Whiplash once the return label is generated.
When the warehouse receives the items and the return status is updated in Ryder eCommerce by Whiplash, the integration uses Ryder eCommerce by Whiplash’s Webhook feature to auto-mark return requests as received in AfterShip Returns admin.
The quantity of the receiving items should be the same as in the original return request.
Create and set up a Ryder eCommerce by Whiplash account
Connect your online store which is connected to your AfterShip Returns to your Ryder eCommerce by Whiplash account
Checkout Ryder eCommerce by Whiplash’s knowledge base for a seamless integration with your eCommerce store
Click Customer on the upper right-hand corner and select Preferences
Move to the Shops tab. All your connected online stores will be displayed. For the store for which you are establishing this connection with AfterShip Returns, go to Products. The corresponding page URL will have a four-digit code, that is is your Whiplash Shop ID
Save it somewhere for later use
Go to General tab > Billing > Update Credit Cards. The corresponding page URL will have a four-digit code, that is your Whiplash Customer ID
Save it somewhere for later use
Go to Apps in AfterShip Returns admin
Click View more apps, and you will be redirected to the AfterShip Returns integration page.
Find Ryder eCommerce by Whiplash and select it to land on the detailed integration page
Select AfterShip Returns from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
To install the Ryder eCommerce by Whiplash app, you need to fill in the Customer ID and Shop ID from your Ryder eCommerce by Whiplash account to authenticate the connection
Click Install app
Since this integration will auto-trigger a response in AfterShip Returns admin once all the items reach Whiplash’s warehouse location, you must configure the warehouse location to Ryder eCommerce by Whiplash in Return routing rules for an auto-return label generation.
Go to Return routing rules in the AfterShip Returns admin
Select a return zone for which you wish to enable this return shipping method
Add a new routing rule or edit an existing routing rule
Navigate to Ship with a return label - Auto-generate return labels under the Return shipping methods.
While setting up return shipping information for auto-return label generation, select Ryder eCommerce by Whiplash from the dropdown under Return location
The RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the Ryder eCommerce by Whiplash warehouse
If Auto-mark as received is enabled in AfterShip Returns and Ryder eCommerce by Whiplash is selected as the Warehouse location under Return routing rules, the RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the Ryder eCommerce by Whiplash warehouse
Auto-mark as received once delivered automation rule will be only triggered when all the products for which the return request is submitted are received by Ryder eCommerce by Whiplash
1. RMA Create trigger
Create RMA in Whiplash once RMA is approved in AfterShip Returns
Merchants must select Generate label with AfterShip Returns when approving the RMAs with Ship with a return label shipping method.
2. Data flow
RMA# → When a return request is created, Whiplash will assign an RMA number on their platform. AfterShip Returns RMA# will be added to the reference field under shipnotice in Whiplash
SKU → AfterShip Returns will select the responding product title and product SKU from Whiplash to create the RMA. Return quantity will be the same as what it is on AfterShip Returns
Return reason → By default we will select “other” for the return reason field in Whiplash and will input the return reason from AfterShip Returns in the Customer Note field under shipnotice in Whiplash
Return label tracking number → AfterShip Returns will sync the return label tracking number and carrier name to Whiplash
When all the return items are received by Whiplash, then the RMA will be “Marked as received” automatically in AfterShip Returns
If “Auto-mark as received once delivered” is enabled and Whiplash is connected, the auto-receive will be triggered when Whiplash receives all return items instead of “delivered” status.
Item receipt will be synched once every day, which means “Mark as Received” by Whiplash item receipt will take up to 24 hours to trigger.
Overview
AfterShip Returns and Ryder eCommerce by Whiplash is a two-way integration designed to perform the following actions on both platforms.
Create an RMA request within Ryder eCommerce by Whiplash when a return is initiated and approved through the AfterShip Returns admin
Trigger an automated action within AfterShip Returns based on the return status updates in Ryder eCommerce by Whiplash
What you’ll learn
In this article, we will show you:
How it works
Get Ryder eCommerce by Whiplash customer and store ID
Integrate Ryder eCommerce by Whiplash with AfterShip Returns
Configure warehouse location in return routing rules
Return workflow
How it works
The integration leverages AfterShip Returns’ Webhook feature to create returns in Ryder eCommerce by Whiplash as soon as an RMA request is created and approved in AfterShip Returns.
The tracking number will be auto-synced to Ryder eCommerce by Whiplash once the return label is generated.
When the warehouse receives the items and the return status is updated in Ryder eCommerce by Whiplash, the integration uses Ryder eCommerce by Whiplash’s Webhook feature to auto-mark return requests as received in AfterShip Returns admin.
The quantity of the receiving items should be the same as in the original return request.
Get Ryder eCommerce by Whiplash customer and store ID
Create and set up a Ryder eCommerce by Whiplash account
Connect your online store which is connected to your AfterShip Returns to your Ryder eCommerce by Whiplash account
Checkout Ryder eCommerce by Whiplash’s knowledge base for a seamless integration with your eCommerce store
Click Customer on the upper right-hand corner and select Preferences
Move to the Shops tab. All your connected online stores will be displayed. For the store for which you are establishing this connection with AfterShip Returns, go to Products. The corresponding page URL will have a four-digit code, that is is your Whiplash Shop ID
Save it somewhere for later use
Go to General tab > Billing > Update Credit Cards. The corresponding page URL will have a four-digit code, that is your Whiplash Customer ID
Save it somewhere for later use
Integrate Ryder eCommerce by Whiplash with AfterShip Returns
Go to Apps in AfterShip Returns admin
Click View more apps, and you will be redirected to the AfterShip Returns integration page.
Find Ryder eCommerce by Whiplash and select it to land on the detailed integration page
Select AfterShip Returns from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
To install the Ryder eCommerce by Whiplash app, you need to fill in the Customer ID and Shop ID from your Ryder eCommerce by Whiplash account to authenticate the connection
Click Install app
Configure warehouse location in return routing rules
Since this integration will auto-trigger a response in AfterShip Returns admin once all the items reach Whiplash’s warehouse location, you must configure the warehouse location to Ryder eCommerce by Whiplash in Return routing rules for an auto-return label generation.
Go to Return routing rules in the AfterShip Returns admin
Select a return zone for which you wish to enable this return shipping method
Add a new routing rule or edit an existing routing rule
Navigate to Ship with a return label - Auto-generate return labels under the Return shipping methods.
While setting up return shipping information for auto-return label generation, select Ryder eCommerce by Whiplash from the dropdown under Return location
When will the RMA requests be marked as received automatically?
The RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the Ryder eCommerce by Whiplash warehouse
If Auto-mark as received is enabled in AfterShip Returns and Ryder eCommerce by Whiplash is selected as the Warehouse location under Return routing rules, the RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the Ryder eCommerce by Whiplash warehouse
Auto-mark as received once delivered automation rule will be only triggered when all the products for which the return request is submitted are received by Ryder eCommerce by Whiplash
Return Workflow
Create RMA in Ryder eCommerce by Whiplash when RMA is approved in Returns
1. RMA Create trigger
Create RMA in Whiplash once RMA is approved in AfterShip Returns
Merchants must select Generate label with AfterShip Returns when approving the RMAs with Ship with a return label shipping method.
2. Data flow
RMA# → When a return request is created, Whiplash will assign an RMA number on their platform. AfterShip Returns RMA# will be added to the reference field under shipnotice in Whiplash
SKU → AfterShip Returns will select the responding product title and product SKU from Whiplash to create the RMA. Return quantity will be the same as what it is on AfterShip Returns
Return reason → By default we will select “other” for the return reason field in Whiplash and will input the return reason from AfterShip Returns in the Customer Note field under shipnotice in Whiplash
Return label tracking number → AfterShip Returns will sync the return label tracking number and carrier name to Whiplash
Mark as received automatically when Ryder eCommerce by Whiplash receives the return items
When all the return items are received by Whiplash, then the RMA will be “Marked as received” automatically in AfterShip Returns
If “Auto-mark as received once delivered” is enabled and Whiplash is connected, the auto-receive will be triggered when Whiplash receives all return items instead of “delivered” status.
Item receipt will be synched once every day, which means “Mark as Received” by Whiplash item receipt will take up to 24 hours to trigger.
Updated on: 26/03/2024
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