Articles on: Getting Started

Add Internal Notes to RMAs

Plans: All plans Platforms: All platforms


You can now provide additional notes on the returns detail page. These notes can only be viewed by you and other team members.

How can they be used

provide special instructions regarding the request for your team
inform if the request needs to be handled on a priority basis
mention extra details if a return falls under a special campaign or offer and requires additional checks
present key points to consider when handling the request

Add internal notes

Go to Returns in the AfterShip Returns admin
Select a request to open its detail page
Click Edit in the Notes section, add a note/message/ instruction and hit Save

Updated on: 04/09/2023

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