Articles on: Returns Management

Customize Return Resolution Methods

AfterShip Returns Center allows shoppers to decide how they wish the return request to be handled. A smooth returns process plays a major role in determining customer loyalty and future sales. The three methods supported are:

📌 Refund to Original Payment Method

📌 Refund to Store Credit

📌 Exchange

While submitting a returns request, shoppers will be asked to select a resolution method.

Customize Resolution methods

Go to Returns settings > Select one or more Resolutions
Enter additional instructions (Optional). These will be displayed to shoppers while placing the return request
Edit the email templates for respective Resolutions (Optional)
Save changes

Updated on: 01/06/2022

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