Customize Return Resolution Methods
AfterShip Returns Center allows shoppers to decide how they wish the return request to be handled. A smooth returns process plays a major role in determining customer loyalty and future sales. The three methods supported are:
📌 Refund to Original Payment Method
📌 Refund to Store Credit
📌 Exchange
While submitting a returns request, shoppers will be asked to select a resolution method.
Go to Returns settings > Select one or more Resolutions
Enter additional instructions (Optional). These will be displayed to shoppers while placing the return request
Edit the email templates for respective Resolutions (Optional)
Save changes
📌 Refund to Original Payment Method
📌 Refund to Store Credit
📌 Exchange
While submitting a returns request, shoppers will be asked to select a resolution method.
✏ Customize Resolution methods
Go to Returns settings > Select one or more Resolutions
Enter additional instructions (Optional). These will be displayed to shoppers while placing the return request
Edit the email templates for respective Resolutions (Optional)
Save changes
Updated on: 01/06/2022
Thank you!