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Customize Return Resolution Methods

Plans: All plans Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more


A smooth returns process plays a major role in determining customer satisfaction and loyalty. When customers know that they can get their money back just as easily as they spend it, they’ll shop more confidently and spend more. Offering customers the right mix of methods to resolve their return requests paves the way for increased customer lifetime value and a positive returns experience.

AfterShip Returns offers your customers multiple methods to resolve their return requests and makes it easier for you to process refunds, exchanges, and store credits without the headaches. Return resolutions can be configured in your AfterShip Returns admin under Refunds and exchanges.

What you’ll learn

In this tutorial, we will show you:

Return resolutions set up
Customer experience

Return resolutions set up

Go to Refunds and exchanges under Return policy in the AfterShip Returns admin
AfterShip Returns supports 3 resolution methods that, when selected, will be displayed on your returns portal for customers to select when they submit a return request

a. Refund resolutions
b. Exchange resolutions
c. Condition-based resolutions

Refund resolutions

Refund to original payment method: The refund will be issued to the same payment method the customer opted for when placing the original order

Refund to Store Credit: Refund will be issued as a gift voucher, credit points, or promo code for returns that are ineligible for a cash refund and can only be redeemed to buy something from the store

Learn more >

Exchange resolutions

Replace with the same item: Customers can replace the item they want to return with the same item or the variant of the same item subject to the availability of the product

Learn more >

Exchange for other items: Customers can exchange products for other items in the store catalogue. You can allow customers to exchange for anything in-store ( Shopify and Stripe checkout supported) or on AfterShip returns page

Set the Minimum inventory threshold that will show products at or below that threshold out of stock for the exchange resolution.

Learn more >

Condition-based resolutions

Set up a workflow to limit which refund and exchange options are available to customers based on the order or product.

Learn more >

Once resolution methods are selected and set up, click Save

Customer experience

Based on return resolutions configured in AfterShip Returns admin, your customers can see the resolutions and select them based on how they wish to resolve their request.


Supported platforms

Refund to store credit is supported for Shopify and BigCommerce
Replace with the same item exchange resolution is supported for Shopify, WooCommerce, Salesforce Commerce Cloud, and BigCommerce
Exchange for other items resolution is supported for Shopify
Condition-based resolutions offer support for different conditions for different platforms

- Product type: Works with Shopify, Magento 1, 2, and BigCommerce.
- Product tag: Works with Shopify, Magento 1, and WooCommerce.
- Order tag: Works with Shopify and Magento 2.
- SKU: All platforms

Updated on: 15/09/2023

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