• Getting Started

  Overview AfterShip Returns is a fully automated and customizable self-serve return portal that aims to deliver a delightful and hassle-free post-purchase experience. AfterShip Returns provides a streamlined return management solution to automate and manage the entire return workflow from return submission to resolution and offers a host of updated features like : Branded returns page with premium customization options for better engagement Customizable proactive email notificatiFeatured

• Create an Aftership Returns Account

  Overview AfterShip Returns is an engaging & self-service returns online portal for customers to submit returns without a single email exchange. Designed for growing eCommerce store owners to gain visibility into all the return requests in one place and fasten the return process, the app is packed with flexible returns management solutions to streamline and automate your returns approval process. 📢 What you’ll learn In this article, we will show you: Create a new account (3-creatFeatured

• Connect Your Shopify Store With AfterShip Returns

  Overview AfterShip Returns is a fully automated, customizable, self-service returns portal that seamlessly integrates with your online store to help your customers submit returns without any interaction or assistance from your support team. It gives your brand your own branded returns portal equipped with flexible returns and exchange methods for a memorable and satisfying return experience. For demonstrFeatured

• Set Up Your Returns Page

  Overview AfterShip Returns offers you your own branded return page with full customization so you can give your customers a fully on-brand experience while they are initiating and submitting returns. 📢 What you’ll learn In this article, we will show you: Returns page customization Returns page customization AfterShip Returns branded tracking page makFeatured

• How to Embed Your Branded Return Page Into Your Store

  Overview AfterShip Returns by default structures returns portal in a way that leaves little to no room for much navigation, header, and footer elemental customization. Though you can edit the look and feel of the header and footer to maximize your brand representation, you cannot add additional sections to expand their navigational capabilities. If you would like your returns portal to deliverFeatured

• Use AfterShip Returns Notifications Center to Manage Emails

  Overview AfterShip Returns email notifications are designed to keep your customers informed and communicate important information at every stage of the returns journey. AfterShip Returns lets you trigger automated email notifications for multiple scenarios. This tutorial will give you a tour of how to set up, customize, and trigger automated returns notifications from AfterShip Returns admin. 📢WFeatured

• Learn More About Return Statuses

  Overview Merchants can trigger email notifications for 13 key return statuses to customers to convey important information throughout the returns process. Here’s the list of statues and what each status means.Featured

• Configure Your Order Lookup Settings

  Overview This tutorial will give you an understanding of our general return policy settings, which are applied to all return requests and can be found under the Return Policy section in AfterShip Returns admin. Return policy set up (https://storage.crisp.chat/users/hFeatured

• Customize Return Resolution Methods

  Overview A smooth returns process plays a major role in determining customer satisfaction and loyalty. When customers know that they can get their money back just as easily as they spend it, they’ll shop more confidently and spend more. Offering customers the right mix of methods to resolve their return requests paves the wFeatured

• How to Create Return Reason Library and Groups

  Overview For eCommerce businesses, the most valuable thing they can get from customer returns is why they are being requested in the first place. There is no greater source of feedback than your existing customers and there is no better time to ask for it than when they are most willing to offer. This kind of data helps you make informed business decisions and shows your customers that you value thFeatured

• Configure Returns Eligibility Rules

  Overview Return eligibility rules are the parts of your store’s return policy that clearly define the conditions under which the items are eligible to be returned. AfterShip Returns offers you the most flexible return policy settings with the option to set up multiple return eligibility rules under Eligibility rules in AfterShip Returns admin. 📢 What you’ll learn In this article, we will show you: Eligibility rules set up Set up blocklistsFeatured

• How to Manage Carriers and Warehouses

  Overview Under Shipping in the AfterShip Returns admin, merchants can set up/edit their carrier accounts, add/edit their shipping services, configure package size for returns, and generate packing slips when auto-generating return labels to effectively manage how returns/exchanges are shipped back.Featured

• How to Set Up Return Routing Rules With AfterShip Returns

  Overview AfterShip Returns helps merchants with effective returns management by letting them create routing rules for different zones. Merchants can set up different routing rules and conditions for multiple countries and regions. This allows them to offer customers appropriate means to send their items back to the right location via the return method they want and get the resolution they desire.Featured

• Cancel Returns Center Subscription

  Are you sure you want to cancel the subscription? If you feel that the current subscription plan does not meet your existing business requirements, you can upgrade/downgrade the plan with just a few clicks. ⛔ Delete returns center subscription Go to the billing page Change plan Cancel Subscription Type Cancel and submit Subscription will be terminated at the end of the present billing cycle. You can also resume the sFew readers

• Introduction to Forever Free Plan

  AfterShip Returns Center is an automated, customizable, self-service portal designed to deliver a streamlined returns experience. With the Forever Free plan, for each billing cycle (i.e. 30 days), you can manage 3 returns. Key benefits 📋 Seamless returns experience With the AfterShip Returns Center, customize the branded returns page and enable shoppers to submit a returns requesFew readers

• Modify Payment Methods for Returns Center

  Need to change the existing payment method? On the paid subscription plan, you can easily update the payment method. Updating the payment method will not affect the current return shipments. 💳 Update payment method Go to the Billing page Update payment method Enter card details and modify the payment method 📄 View receipt Once payment is made, a receipt will be sent to the email address that is registered with your Returns Center account. To receive it on additional emaFew readers

• Payment Methods Supported in the RC

  Each AfterShip Returns Center billing cycle is 30 days. At the end of each billing cycle, your credit card will be charged automatically. If on a Starter plan, no charges will apply for tracking of up to five return shipments. However, for additional returns, extra charges will entail. 💳 Credit/debit card AfterShip returns center accepts all major credit and debit cards. You can easily modify the existing payment methods (https://help.returnscenter.com/hc/en-us/articles/360041278914Few readers

• What Is Returns Center Billing Cycle?

  Returns Center billing cycle is every 30 days. Your credit card will be charged automatically and invoice will be sent out to your registered Email ID. You will not be charged, if you are using starter plan and number of returns submitted is up to 3. However, you will be charged for any extra usage. For example : Plan: Starter Monthly usage: 6 returns. Free returns - 3 Paid returns - 3*$2 = $6 Total invoice amount = $6Few readers

• Add Internal Notes to RMAs

  Overview You can now provide additional notes on the returns detail page. These notes can only be viewed by you and other team members. How can they be used provide special instructions regarding the request for your team inform if the request needs to be handled on a priority basis mention extra details if a return falls under a special campaign or offer and requires additional checksFew readers

• Secure Your AfterShip Account With Two-Factor Authentication (2FA)

  Overview Two-factor authentication adds an extra layer of security to your account and offers a more secure login process. AfterShip offers support for 2FA both on the Account (individual) and Organization (requiring all members associated with an organization to enable 2FA) levels. There are two ways to enable 2FA for your AfterShip account Authenticator app Backup codes Two-factor authentication: Account settings 1. Enable two-factor authentication Click yourFew readers