Articles on: Getting Started

Getting Started

AfterShip Return Center is a fully automated, customizable, self-service return portal designed to deliver a delightful post-purchase experience.

Returns Center provides a streamlined return management solution to manage the entire return workflow and is loaded with a host of updated features like :

Customizable proactive status notifications
Offers combinations of refund, exchange, and store credit
Define eligibility rules for discounted items
Track all return statuses in one interactive dashboard
Branded returns page with new theme, favicon, and hero image and much more

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns Center in just four simple steps:

Insert the Returns Page URL on your store menu

Customize your Returns page by adding your store logo, favicon, theme color, connect your social media accounts and much more under Settings -> Returns Page.

Customize the refund and exchange resolutions:

(a) Refund to original payment method

(b) Refund to store credit 

(c) Replace with the same item

(d) Exchange for other items

And enter the reason for returns supported under Settings -> Returns Settings.

Customize the Returns method:

(a) Returns Label provided by merchant

(b) Carrier of customer's choice

(c) In-store return

under Settings -> Returns method

You can choose the Returns eligibility rules under Settings -> Eligibility rules

Customize the Email template and notifications for each of the returns statuses under Settings -> Customize Email

You can easily display a brief summary of returns policy and have a dedicated link for further details which customers can view before submitting the returns requests on your store.

Your customers can view returns policy and submit returns request in a few clicks without email exchanges, you can view all RMAs in an interactive dashboard and keep customers informed of returns status and delivery status updates via proactive notifications.

Returns Center supports shopping carts like Shopify, Magento-1, Magento-2 and BigCommerce 

Learn more about Returns Center at

Sign up for AfterShip Returns Center for a 14-day free trial at to build customer loyalty and trust!

Updated on: 04/11/2022

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