Articles on: Notifications

How to Receive Return Request Updates by Webhook Push

Plans: Premium, Enterprise Platforms: All platforms


Webhooks are a gateway to receive real-time updates at a particular destination you define. AfterShip Returns allows you to easily create and manage webhooks and get real-time return request updates when events of interest occur.

Set up webhook push

Go to Settings > Webhooks in your AfterShip Returns admin

Click Create new webhook

Add the Endpoint URL and description of what the webhook will be used for in the General settings

Note: Please ensure that the endpoint URL you set to receive notifications can be accessed.

Under the Events section, select the checkbox for events you want to get notifications for. Currently, two events can trigger a webhook notification.

return.updated: Occurs whenever a return request is updated
return.created: Occurs when a return request is successfully submitted
All events: Choose this option if you want to get notifications for both (return.updated and return.created)

Feel free to contact our support team if you have any questions.

Updated on: 10/07/2023

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