Articles on: Notifications

How to Use Merge Tags in Notifications

Plans: All plans Platforms: All platforms


Merge tags are shortcodes also known as custom variables and personalization tags used to insert dynamic content in your return orders email notifications. Merge tags automatically extract unique user, order, and carrier information from the AfterShip Returns database according to the return status.

Each return status email has a list of merge tags displayed on the left-hand side of the admin.
Each email communicates different information, so make sure to review all the tags available for all the email templates.

📢 What you’ll learn

In this article, we will show you:

List of merge tags

List of merge tags


Display the name of your customer


Display the unique RMA id of a return request


Display the associated order number of a return request


Display your store name


Display the reject reason. It will be displayed only if the return is rejected.


Display the list of items for which a customer has raised a return request.


Display the relevant shipping instructions to ship the return items, according to the Returns Methods chosen by customers.

Note: You can set up shipping instructions for each enabled return method through their respective detail pages.


Display your "Contact Us" URL or email
To change your "Contact Us" URL or email in AfterShip Returns admin

Go to Returns Page in AfterShip Returns admin
Click Customize on the upper right-hand side of page
Under Theme settings, move to Footer > Page links > Contact us
Add the new link and click Save

Note: You can either add your contact us page link or input your support email address


The action you want your customers to take after reading the email.

The return action button will be generated automatically based on your returns method, it can be one of the following: 

Download Returns Label
Add Tracking Details
View Store Locations


For the Refund to store credit and Refund to original payment method resolution methods RMA request resolved email notifications you can insert this merge tag to provide customers the actual refund amount they are entitled to.

For any help, please contact our chat support team

Updated on: 11/12/2023

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