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How to use Merge Tags in notifications?
Merge tags are shortcodes also known as custom variables and personalization tags used to insert dynamic content in your return orders email notifications. Merge tags automatically extract unique user, order, and carrier information from the AfterShip Returns Center database according to the return status. Each return status email has a list of merge tags displayed on the left-hand side of the admin. Each email communicates different information, so make sure to review all the tags availab
How to customize the Email notification template?
Aftership Returns Center enables online merchants to send email notifications to keep customers informed during the return process and communicate necessary information about their return order. Emails are triggered for the following events, In this article, you’ll find in detail about Email notification templates customization Set sender name and email address
What does each Return status mean?
These are the statuses of a return in AfterShip Returns Center.
How to change my email address for notifications sending from Returns Center?
You can change the email address with steps below: Goto Settings-> Customize Email Update the Email address and click on the Update button.
How to track the Return item?
This article describes how to add the tracking number and what does each tracking status means. a) Adding a tracking number: Once the return request is approved by the merchant, the customer will be able to see the tracking number field on their return page. Customer needs to provide the tracking number in the tracking number field and select the courier for the same. Please note if the courier is not pr