Articles on: Branded Returns Page

Configure Returns Page Languages

Plans: Pro, Premium, Enterprise Platforms: All platforms


AfterShip Returns support language translation for multiple customer-facing sections, including content in the returns page, request status list, request progress bar, and error messages.

📢 What you’ll learn

In this article, we will show you:

Language support
Language setup and content customization
Customer experience

Language support

Merchants who would like the AfterShip Returns return experience to include different language translations based on the customer base and locale can add different languages and additional content pages in the AfterShip Returns admin to support multilingual returns page.

The current languages and content pages that can be added are as follows

English (US)
Chinese (Simplified)
Chinese (Traditional)
Portuguese (Brazil)

As merchants add languages to the list, additional content pages will be generated and translated simultaneously. However, most fields will not be translated to allow merchants the flexibility to input their own verbiage in those fields as needed. This is why we recommend auditing all the additional content pages and their respective fields within content customization to ensure they are filled with the right verbiage and accurate translations.

Language setup and content customization

To begin the process of multiple language support, you first need to add language within the Returns page section in the AfterShip Returns admin. Follow the steps to get started

Go to Customizations in AfterShip Returns admin
Click Returns Page and scroll down to Language and content
Click on Add language
You will see a dropdown with a list of languages AfterShip Returns support. Select the language you want to add to the list to display your return page content
Confirm by clicking Add

If you want to support multiple language translations, each language must be added independently

Once the new language has been added, click on the {...} icon next to the language and click Edit content

Begin the audit process for each additional content page to verify which fields require the right translation and edit current translations if required
Repeat the process for every content page added for each new page
Though English will be set as the default language, you can add another language as the returns page default language by clicking Set as default

Only one language can be set as a default language. Default language will be automatically applied if the customer language does not match any other configured languages in the list.

Customer experience

When a language is added, and additional language pages are enabled in the AfterShip Returns admin, a language tab with a globe icon will appear in the far upper right corner of the returns page. Click on it to expand it to display the list of languages the returns page supports. You can proceed by selecting their language of preference before beginning the returns process. Once the desired language is selected, the entire returns page flow will be translated for the customer.

Updated on: 13/06/2023

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