Articles on: Branded Returns Page

How to Add Return Policy Page

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A simple and easily comprehensible return policy is the first step towards delivering a hassle-free returns experience. AfterShip Returns provides a pre-defined and customizable return policy page to help you implement an effective return policy for your online store. The returns policy page can be set up in the Returns page editor under Customizations > Returns page.

Returns policy page set up

Go to the Returns page in the AfterShip Returns admin

Click Customize in the top-right corner of the page

Click Returns policy or > icon under Page content settings to open the returns policy set up page

Configuration options available for the Returns policy page under the Returns page settings are as follows

Summary: Summarize your return policy in the given dialogue box to give your customer a clear understanding of what makes a product eligible or ineligible for a return, along with your company's refund, exchange, and shipping policy.

Link: Select the link destination to redirect customers to the returns policy page URL to want you when they click View Full Policy on the return page

You get two options to configure the return policy link

Edit content of your existing returns policy published on your website

Users will be directed to the updated version of the returns policy when they click View Full Policy.

a. Click Edit content to open the existing return policy editor box
b. Format content with Paragraph, Heading 1, and Heading 2 options
c. Insert links in content by clicking the Link 🔗synmbol

Select Custom page URL if you wish to redirect users to a different return policy page than what is given on your website

a. Add the custom URL in the URL field you wish to direct users to view your company’s return policy

Exit the Return policy editor page and click Save to confirm changes

For any further questions or help, please contact our chat support team

Updated on: 18/04/2023

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