Connect Branded Returns Page to Shopify Store

Overview

Engage customers with a personalized returns page and extend your brand’s post-purchase experience. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

Add returns page URL to Shopify store navigation

Navigate to Customizations > Returns page in the AfterShip Returns admin
Move to the Add returns page to website section and copy your returns page URL
Go to your Shopify store admin



Click on Online store > Navigation > Footer/Main menu > Add menu item
Enter page title (e.g. Returns & Refunds) and paste it in the link field
Hit Save changes

Add a hyperlink to your return policy content

Go to your Shopify store admin
Click on Online store > Pages
Select your store's return policy page
Select the required text on the return policy page and link your branded returns page URL
Save the changes

You can also set up a custom domain for your branded returns page. Checkout this tutorial to know how.

Link returns page to order details page (except for canceled orders)

Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
Add the below-mentioned code to “<div class="order--cancelled">” block

<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>

Replace href value with your returns page URL

Please contact our support team for quick assistance if you have any questions.

Updated on: 29/03/2023