Connect Branded Returns Page to Shopify Store

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

🔧 Connect returns page to Shopify store footer

Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

Go to your Shopify store > Online store > Pages > Select a page
Select the required text and link branded returns page

🔗 Link returns page to order details page

Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
Add the below-mentioned code before <table class="order-table">

<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>

Replace href value with your returns page URL and save changes

You can set up a custom domain for your branded returns page

Link returns page to order details page (except for canceled orders)

Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
Add the below-mentioned code to “<div class="order--cancelled">” block

<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>

Replace href value with your returns page URL

You can set up a custom domain for your branded returns page.

Updated on: 01/06/2022