Configure Your Store’s Return Policy
This tutorial will give you an understanding of our general return policy settings, which are applied to all return requests and can be found under the Return Policy section in AfterShip Returns admin.
📢What you’ll learn
In this tutorial, we will show you:
Return policy set up
a. Return window set up
b. Return resolution set up
c. Minimum inventory set up
d. Gift returns set up
Return policy set up
Go to Return Policy > General in the AfterShip Returns admin
Set up order lookup to allow customers to search or find their orders by email and shipping postal code
Check out this complete tutorial to enable order lookup and update the email/postal code prompt in the returns page editor.
Set up a Return window to allow customers reasonable time to return a product
Choose when the return window will start
a. Order date
b. Fulfillment date (recommended)
c. Delivery date
Select the radio button for either of the three options to configure the Start from point from where the return window calculation will start
Input the number of days under Ends in to specify when the return window will close from the date of start
You can also configure product-specific return window to allow customers more time to return certain products. Click Add product-specific window
Move the toggle to the right to activate to allow customers to submit return requests during the return window only when their original orders are fulfilled
Get a detailed tutorial to set up general and product-specific return windows here
Under Resolutions, select the return and exchange resolutions you would like to offer customers on the return page
Select the checkbox for resolutions to activate and display them on the returns page
Add a description (optional) for each return and exchange resolution in the description box.
This description will appear on the returns portal under How can we resolve it? Section
Find a step-by-step guide to set up and activate each return resolution offered by AfterShip Returns.
Enable or disable the Minimum inventory level. Move the toggle to the right to enable and set up minimum inventory level for exchange orders
Specify the product Quantity at or below which the product will show out-of-stock for the exchange resolution.
Find more information on minimum inventory setup in this article.
Move the toggle to the right to enable customers to return gifts without interacting with the original buyer directly on the returns portal
Setting up gift returns functionality for your store is quick and easy with AfterShip Returns. Get a hands-on tutorial to enable gift returns for your customers.
Updated on: 14/04/2023