How to Enable Order Lookup by Email or Shipping Postal Code
Plans: All plans Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more
On AfterShip Returns, merchants can allow their customers to search or find their orders by email and shipping postal code. This can be easily set up under the Order lookup settings.
In this tutorial, we’ll discuss:
How to enable order lookup by email or shipping postal code
How to modify the email or postal code prompt
Log in to AfterShip Returns admin account
Go to Return policy > General
Under Order lookup, check Email address, Shipping postal code, or both if you want your customers to find their orders with both the options
Hit the Save button
Once done, you need to modify the email/postal code prompt in the returns page editor and the corresponding error messages. Please make sure you modify it because the system will not update automatically.
Go to Customizations > Returns Page > Choose the Page content tab
Click Email/postal code prompt and set your text
Now click Language and content under the Other pages section at the bottom
Under Error messages, set your error message for Order lookup - Incorrect order number/email/postal code
If you have any questions, feel free to reach out to our support team for quick assistance.
Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
Overview
On AfterShip Returns, merchants can allow their customers to search or find their orders by email and shipping postal code. This can be easily set up under the Order lookup settings.
📢 What you’ll learn
In this tutorial, we’ll discuss:
How to enable order lookup by email or shipping postal code
How to modify the email or postal code prompt
How to enable order lookup by email or shipping postal code
Log in to AfterShip Returns admin account
Go to Return policy > General
Under Order lookup, check Email address, Shipping postal code, or both if you want your customers to find their orders with both the options
Hit the Save button
Once done, you need to modify the email/postal code prompt in the returns page editor and the corresponding error messages. Please make sure you modify it because the system will not update automatically.
How to modify the email or postal code prompt
Go to Customizations > Returns Page > Choose the Page content tab
Click Email/postal code prompt and set your text
Now click Language and content under the Other pages section at the bottom
Under Error messages, set your error message for Order lookup - Incorrect order number/email/postal code
If you have any questions, feel free to reach out to our support team for quick assistance.
👉 Supported Platforms
Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
Updated on: 20/03/2023
Thank you!