How to Enable Order Lookup by Email or Shipping Postal Code
Plans: All plans Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more
On AfterShip Returns, merchants can allow their customers to search or find their orders by email and shipping postal code. This can be easily set up under the Order lookup settings.
In this tutorial, we’ll discuss:
How to enable order lookup by email or shipping postal code
How to modify the email or postal code prompt text
Log in to AfterShip Returns admin account
Go to Return policy > Order lookup
Under Finder orders, check Email address, Shipping postal code, or both if you want your customers to find their orders with both the options
Hit the Save button
Once done, you need to modify the email/postal code prompt in the returns page editor and the corresponding error messages. Please make sure you modify it because the system will not update automatically.
Go to Customizations > Returns Page > Choose the Page content tab
Click Email/postal code prompt and set your text
Now click Localize in the upper-right hand side of the to edit the email and postal code prompt text in all the languages you have configured your returns page in
On the return page language editor, select the language in which in which you want to tweak the prompt text from the dropdown above and move to the Email/postal code prompt section. Though our system auto-translates the various returns page elements in the language you set, we will still recommend verifying the translation
Move to the Error messages section, set your error message for Order lookup - Can't find order
You add another language for your returns page, expand the language dropdown and click + Add language.
Select the language from the list of supported languages
Select the checkbox if you want our system to run the auto-translation of your returns page
Hit Add
Check all the sections of your returns page again and edit content wherever required
Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
If you have any questions, feel free to reach out to our support team for quick assistance.
Overview
On AfterShip Returns, merchants can allow their customers to search or find their orders by email and shipping postal code. This can be easily set up under the Order lookup settings.
📢 What you’ll learn
In this tutorial, we’ll discuss:
How to enable order lookup by email or shipping postal code
How to modify the email or postal code prompt text
How to enable order lookup by email or shipping postal code
Log in to AfterShip Returns admin account
Go to Return policy > Order lookup
Under Finder orders, check Email address, Shipping postal code, or both if you want your customers to find their orders with both the options
Hit the Save button
Once done, you need to modify the email/postal code prompt in the returns page editor and the corresponding error messages. Please make sure you modify it because the system will not update automatically.
How to modify the email or postal code prompt
Go to Customizations > Returns Page > Choose the Page content tab
Click Email/postal code prompt and set your text
Now click Localize in the upper-right hand side of the to edit the email and postal code prompt text in all the languages you have configured your returns page in
On the return page language editor, select the language in which in which you want to tweak the prompt text from the dropdown above and move to the Email/postal code prompt section. Though our system auto-translates the various returns page elements in the language you set, we will still recommend verifying the translation
Move to the Error messages section, set your error message for Order lookup - Can't find order
You add another language for your returns page, expand the language dropdown and click + Add language.
Select the language from the list of supported languages
Select the checkbox if you want our system to run the auto-translation of your returns page
Hit Add
Check all the sections of your returns page again and edit content wherever required
Supported Platforms
Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
If you have any questions, feel free to reach out to our support team for quick assistance.
Updated on: 05/09/2023
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