Articles on: Returns Management

How to Enable Order Lookup by Email or Shipping Postal Code

Plans: All plans Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more

Overview


On AfterShip Returns, merchants can allow their customers to search or find their orders by email and shipping postal code. This can be easily set up under the Order lookup settings.

📢 What you’ll learn



In this tutorial, we’ll discuss:

How to enable order lookup by email or shipping postal code
How to modify the email or postal code prompt

How to enable order lookup by email or shipping postal code



Log in to AfterShip Returns admin account
Go to Return policy > General


Under Order lookup, check Email address, Shipping postal code, or both if you want your customers to find their orders with both the options
Hit the Save button

Once done, you need to modify the email/postal code prompt in the returns page editor and the corresponding error messages. Please make sure you modify it because the system will not update automatically.

How to modify the email or postal code prompt



Go to Customizations > Returns Page > Choose the Page content tab
Click Email/postal code prompt and set your text


Now click Language and content under the Other pages section at the bottom
Under Error messages, set your error message for Order lookup - Incorrect order number/email/postal code


If you have any questions, feel free to reach out to our support team for quick assistance.


👉 Supported Platforms

Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza

Updated on: 20/03/2023

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