Articles on: Custom Domain Setup

Create CNAME Entry for Branded Returns Page in Cloudflare

Plans: Essentials, Premium, Enterprise Platforms: All platforms


Create a custom domain for branded returns page with Cloudflare to boost post-purchase customer engagement and improve SEO ranking. Cloudflare is a website security company that provides DNS services amongst others.

Note that enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. Connect with our support team for the same.

Add host value

Let us suppose you wish to set the custom returns page URL as So, the value of the host filed will be returns.

Create CNAME entry

Make sure you use DNS only while setting up a CNAME.

Go to Cloudflare > Select Website > Select a domain from the drop-down menu on the top-left > DNS tab
Consider as your website and enter details as follows

Host: Based on the above example returns*

Points to:

Domains is a placeholder for your brand's name (i.e., ANTIQUEVASE), this is the URL that was set up when you first installed AfterShip Returns to your Shopify store (i.e.,

TTL: Leave it unchanged

Custom domain:

Add record

It takes around 48 hours for the changes to take effect.

Updated on: 17/10/2023

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