Articles on: Custom Domain Setup

Set up a Custom Domain for Branded Returns Page

Plans: Essentials, Premium, Enterprise Platforms: All platforms


By default, AfterShip Returns returns page URLs are formatted as AfterShip Returns merchants on Essentials, Pro, and Premium plans can create a new CNAME entry to update their AfterShip Returns’ return page URL to a customized URL.

If you want to create a new custom domain for your AfterShip Returns’ return page and format it the way you want, you will need access to your DNS provider to create a new CNAME record. You can create any CNAME to suit your brand goals.

For e.g.,

Default URL -
Custom domain URL - (or anything you deem fit)

This tutorial will show you how to create a custom domain for your returns portal.

📢 What you’ll learn

In this article, we will show you:

Enable SSL
Creating a new CNAME record
Set up a custom domain in AfterShip Returns

Enable SSL (Critical)

Enabling SSL is mandatory due to the Cloudflare policy. If you already use a custom domain, ensure the SSL is activated at your end for an uninterrupted and delightful experience.

if you are setting up a custom domain for your branded returns page, get in touch with our team to get your SSL activated before setting up a new CNAME record.

SSL certificate keeps user data secure, verify ownership of the website, prevent attackers from creating a fake version of the site, and gain user trust.

Please connect with our support team and discuss our pricing for SSL activation.

Creating a new CNAME record

Use DNS only while setting up a CNAME

Log in to your DNS provider
Create a new CNAME record
Set the Host to: returns
Set the Points to:
Keep the TTL (time to live) unchanged
Save all changes

It takes around 48 hours for the changes to take effect.

Find the steps to create a CNAME entry in different web hosting companies here

Set up custom domain in AfterShip Returns

Go to Customizations > Returns Page in AfterShip Returns admin
Click the Set up custom domain button. A live chat widget will open

Talk to our support team. Provide the required details ( your custom domain URL) to verify details

While it typically occurs in under an hour, it can take 24-72 hours for your DNS provider to modify the CNAME settings. Once updated, you will be able to access the returns page.

Once your custom domain is set up, copy the link and add it to your store’s navigation for easy customer access.

For any further questions or help, please contact our chat support team.

Updated on: 17/10/2023

Was this article helpful?

Share your feedback


Thank you!