AfterShip Return Center lets you create a branded returns page, which you can embed into your store and let shoppers return or exchange products effortlessly. This help guide will explain what steps you need to follow.

Only users with a Premium plan or above can use this feature.
Please avoid downgrading your plan because your store visitors won't be able to check your embedded returns page.
➡️ Steps for Shopify platform

Log in to your AfterShip Returns Center account > Go to the Returns page

Look for the Embedded returns page > Click Copy to copy your returns page URL


Go to your Shopify store’s admin > Online store > Navigation

Decide whether you want to embed your returns page into the Main menu or Footer menu > Click Add menu item


Enter page title (e.g. Returns & Exchange) > paste the returns page URL you copied from your AfterShip Returns admin in the link field > Click Add


Click Save menu to make changes to your selected menu

➡️ Steps for Other platforms

You can use iFrame to embed the return page into your Shopify store as well, though we recommend the above method 😄
Repeat the first step mentioned above

Look for the Embedded returns page > click Add domains to allowlist


Enter your returns page URL > Click Add

Now, an iFrame code will be generated


Use the generated code to embed a branded returns page into your store

👀 How can shoppers initiate a refund or exchange request?

Once your return page is embedded into your store, shoppers just need to find your return option (It will be either located in the main menu or footer menu of your store, depending on where you've added it.).

After this, they just need to enter the order number and their email address to file a refund or exchange request.

Note: If the shopper has already logged into your store, they can skip this step and choose the product they want to return or exchange from their order history.

Facing issues when embedding your branded returns page? Get help from our chat support team
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