Articles on: Notifications

How to Track the Return Item?

This article describes how to add the tracking number and what does each tracking status means.

a) Adding a tracking number:

Once the return request is approved by the merchant, the customer will be able to see the tracking number field on their return page.

Customer needs to provide the tracking number in the tracking number field and select the carrier for the same. Please note, if the carrier is not present in the list, then the customer can select ‘Others’ as a carrier option.

The given image shows the approved return request with the tracking number.

You can track the shipment by clicking on the track shipment button.

b) List of Carriers supported by AfterShip is given in the link below:

c) What does each Delivery status mean?

You can get more info by clicking here

Updated on: 04/11/2022

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