Articles on: Warranty

Warranty Claims Status Overview Dashboard

Plans: Enterprise Platforms: All platforms


AfterShip Returns’ Warranty claim dashboard lets you easily manage warranty requests with many features and functionalities.

What you’ll learn

In this article, we will show you:

Understanding warranty claims dashboard
Warranty claim request status
Shipping status

Understanding warranty claims dashboard

Once a customer submits a warranty request through the warranty page, the request is automatically synced to the warranty claims dashboard in the AfterShip Returns admin.

The following information is available on the overview dashboard for you to access at a glance. You can click on a specific request to view more information about that request.

Warranty item image
RMA number #, also known as AfterShip Returns ID, which is unique to every request
Warranty claim requested date
Warranty claim status
Current shipping status
Customer name

Warranty claim request status

The warranty claims dashboard contains 7 tabs to help you sort and manage the requests based on the key statuses.

You can see the status of each request on the dashboard in different colors

SubmitUnder review
Process claimIn progress
Mark as resolvedResolved

All: All the warranty claim requests ever submitted will appear under this tab
Under review: The warranty claim request that is successfully submitted but is yet to be manually reviewed for the desired customer action
Approved: The warranty claim request that is manually approved to be treated as desired by the customer but not yet resolved
In progress: The warranty claim request that is currently in process and being treated as reviewed by you, i.e., repaired, replaced, or returned
Resolved: The warranty claim request that is marked as resolved. A resolved request typically means the customer has received the desired outcome
Rejected: The request that is successfully submitted but is manually rejected for any further course of action. Requests that are initially approved can still be rejected from the RMA detail page
Cancelled: The request that has been cancelled by the you during any stage of the process

Shipping status

Warranty claims settlement involves reverse logistics with products moving up and down the supply chain.

The product for which the claim is raised will have to be returned to you by the customer for review
Based on the review after the product collection, the replaced or repaired product will be returned to the customer.
In both cases, the shipping status of the product will be available on the warranty claim dashboard, provided you have installed the AfterShip Tracking app

The following shipping statuses are available for you to track the items coming back to them and again the items being shipped to the customers after repair or replacement.

Information ReceivedThe carrier has received a request from the shipper and is about to pick up the shipment.
In TransitThe carrier has accepted or picked up the shipment from the shipper. The shipment is on the way.
Out for DeliveryThe carrier is about to deliver the shipment or is ready for pickup.
Failed AttemptThe carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again.
DeliveredThe shipment was delivered successfully.
Available for PickupThe package arrived at a pickup point near you and is available for pickup.
ExceptionCustom hold, undelivered, returned shipment to sender, or any shipping exceptions.
ExpiredThe shipment has had no tracking information for 30 days since added.
PendingNew shipments added that are pending to track, or new shipments without tracking information available yet.

Learn how to process warranty claim requests

For any further questions or help, please contact our chat support team

Updated on: 10/08/2023

Was this article helpful?

Share your feedback


Thank you!