Articles on: Returns Management

How to Let Shoppers Replace With the Same Item?

Shoppers prefer exchanging a product rather than returning it. With the new display mode, set up mapping rules in the Returns Center and allow the exchange of purchased products for available variants.

For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules.

Additionally, you can define advanced rules and set a price range for exchange. With display mode as Free text, shoppers need to enter exchange notes.

🔧 Customize Exchange settings

Go to Returns Settings > Click on the checkbox given for the 'Replace with the same item(named "Exchange" before)' option

Tap on the 'Settings' button and turn on the toggle button > Decide whether you want to offer exchange for 'All variants' or for ones that are at the same price or below

Note: “Allow customers to select the product variant" option is only available for Growth and above plans.

Click on Save

🤔 How to create a new order when a customer raises a return request?

It’s super easy with AfterShip Returns Center! Just follow these simple steps:

Go to the Returns section of your AfterShip Returns Center account and then click on any open return request

Note: Shopify users must make sure that they are using the newest version of AfterShip Returns Center.

Click Create Shopify/BigCommerce order > Click Create order

Ta-da! A new order to facilitate the exchange is created successfully in your Shopify/BigCommerce admin.

For any help, please contact our chat support team

Updated on: 14/03/2023

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