Enable and Customize Returns Page Content in Multiple Languages
Platforms: All platforms
AfterShip Returns allows multiple languages in the returns page for all the customer-facing sections, including order lookup, item selection, return reasons, shipping instructions, and more. Merchants can leverage these capabilities to tailor their returns experience according to their specific business needs.
In this article, you’ll learn how to:
Customize your returns page
Customize returns page variations
Configure returns page in different languages
Change default language
Localize content based on different languages
Enable Auto-translate
Plans: All plans
Go to Returns page in the AfterShip Returns admin
Click Customize on the top right corner
Set default language for your returns page
Please note that the “Set default language” pop-up will only appear while customizing the returns page for the first time.
Click elements on the side panel of the Order lookup page.
Enter the content according to your suitability
Merchants can now edit returns page variations from order lookup and request review to request list and error message to provide customers a more localized experience.
Go to Returns page > Customize
Select the return page section from the dropdown
Select the element you want to edit from the side panel under Page content settings
Enter the content that you want to show on the page
Plans: Pro, Premium, Enterprise
AfterShip allows merchants to customize different settings on the returns page in multiple languages for a seamless experience.
Go to Customizations in the AfterShip Returns admin
Click Returns page > Supported languages > Add language
Select multiple languages from the Supported languages
For every supported language you can customize individual content page
Go to Customizations > Returns page > Supported languages
Click Edit content for the language you want to edit pages for
You will land on the language editor. Click language dropdown > Add language
Edit the content in the required fields
Go to Customizations on AfterShip Returns admin
Click Returns page
Go to Language and select Change default under Default language settings
Select the language you want to set as default
Click Confirm
If the merchant chooses a language that they have already added to the supported languages, such as Chinese (Simplified), and wants to make it the default language, any previously translated content will be deleted.
However, if they choose the language they have not added to the supported languages yet
Click Change default
Choose the language that they want to set as default
Click Confirm
There are three entrances to localize the content for different pages:
Go to Returns page > Customize
Select the return status page you want to edit
Select the element you want to edit from the side menu and input the required content
Click Localize
Merchants can now edit the Return policy summary in multiple languages
Go to Returns page > Customize
Click Returns policy summary
Once done, click Localize
Navigate to Language section under Returns page > Supported languages
Select the language you want to edit
Click Edit content
The supported languages on AfterShip Returns are English (US), Chinese (Simplified), Chinese (Traditional), Danish, Dutch, French, German, Italian, Japanese, Norwegian, Polish,Portuguese, Portuguese (Brazil), Spanish, Swedish, Turkish, Czech
Merchants can localize content under Return reasons, Eligibility Rules, Refunds and exchanges and Return routing rules
Return reasons
Go to Returns Policy > Return reasons > Reason library
Select a return reason and click Edit > Localize
Eligibility rules
Merchants can localize Return workflows under Eligibility rules.
Go to Return policy settings
Click Eligibility rules
Navigate to Ask a question and click Add workflow
Once done, click Create workflow
Enter the workflow and click Localize
Refunds and exchanges
Go to Returns policy on AfterShip Returns admin
Click Refunds and exchange > Localize
Return routing rules
Go to Return policy settings on your AfterShip Returns admin
Select Return routing rules > Localize
Plans: Premium, Enterprise
Go to Returns page > Language > Supported languages
Select the language
Click Edit content
Once done, select the page from the dropdown menu
Click Auto-translate
Note: The content that has already been entered in the chosen language, will not be updated.
For any further assistance, feel free to reach out to our support team.
Overview
AfterShip Returns allows multiple languages in the returns page for all the customer-facing sections, including order lookup, item selection, return reasons, shipping instructions, and more. Merchants can leverage these capabilities to tailor their returns experience according to their specific business needs.
What you’ll learn
In this article, you’ll learn how to:
Customize your returns page
Customize returns page variations
Configure returns page in different languages
Change default language
Localize content based on different languages
Enable Auto-translate
Customize your returns page
Plans: All plans
Go to Returns page in the AfterShip Returns admin
Click Customize on the top right corner
Set default language for your returns page
Please note that the “Set default language” pop-up will only appear while customizing the returns page for the first time.
Click elements on the side panel of the Order lookup page.
Enter the content according to your suitability
Customize returns page variations
Merchants can now edit returns page variations from order lookup and request review to request list and error message to provide customers a more localized experience.
Go to Returns page > Customize
Select the return page section from the dropdown
Select the element you want to edit from the side panel under Page content settings
Enter the content that you want to show on the page
Configure returns page in different languages
Plans: Pro, Premium, Enterprise
AfterShip allows merchants to customize different settings on the returns page in multiple languages for a seamless experience.
Go to Customizations in the AfterShip Returns admin
Click Returns page > Supported languages > Add language
Select multiple languages from the Supported languages
For every supported language you can customize individual content page
Go to Customizations > Returns page > Supported languages
Click Edit content for the language you want to edit pages for
You will land on the language editor. Click language dropdown > Add language
Edit the content in the required fields
Change default language
Go to Customizations on AfterShip Returns admin
Click Returns page
Go to Language and select Change default under Default language settings
Select the language you want to set as default
Click Confirm
If the merchant chooses a language that they have already added to the supported languages, such as Chinese (Simplified), and wants to make it the default language, any previously translated content will be deleted.
However, if they choose the language they have not added to the supported languages yet
Click Change default
Choose the language that they want to set as default
Click Confirm
Localize content based on different languages
There are three entrances to localize the content for different pages:
Return page settings
Go to Returns page > Customize
Select the return status page you want to edit
Select the element you want to edit from the side menu and input the required content
Click Localize
Merchants can now edit the Return policy summary in multiple languages
Go to Returns page > Customize
Click Returns policy summary
Once done, click Localize
Supported languages
Navigate to Language section under Returns page > Supported languages
Select the language you want to edit
Click Edit content
The supported languages on AfterShip Returns are English (US), Chinese (Simplified), Chinese (Traditional), Danish, Dutch, French, German, Italian, Japanese, Norwegian, Polish,Portuguese, Portuguese (Brazil), Spanish, Swedish, Turkish, Czech
Returns policy settings
Merchants can localize content under Return reasons, Eligibility Rules, Refunds and exchanges and Return routing rules
Return reasons
Go to Returns Policy > Return reasons > Reason library
Select a return reason and click Edit > Localize
Eligibility rules
Merchants can localize Return workflows under Eligibility rules.
Go to Return policy settings
Click Eligibility rules
Navigate to Ask a question and click Add workflow
Once done, click Create workflow
Enter the workflow and click Localize
Refunds and exchanges
Go to Returns policy on AfterShip Returns admin
Click Refunds and exchange > Localize
Return routing rules
Go to Return policy settings on your AfterShip Returns admin
Select Return routing rules > Localize
Enable Auto-translate
Plans: Premium, Enterprise
Go to Returns page > Language > Supported languages
Select the language
Click Edit content
Once done, select the page from the dropdown menu
Click Auto-translate
Note: The content that has already been entered in the chosen language, will not be updated.
For any further assistance, feel free to reach out to our support team.
Updated on: 17/07/2023
Thank you!