Create Returns Labels AutomaticallyAutomatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them.
💡 Do you know? To streamline the returns process, requests can be auto-approved
Currently, the auto-label feature is supported for 17 carriers UPS, USPS via Endicia, DHL, DHL Germany, DPPopular
How to Set Up Return WindowOverview
Return window specifies the amount of time customers have to return a product. Now, when you want to start this window to make customers eligible to submit a return request, it's up to you. It may begin once the order is placed, shipped, or delivered. If your order fulfillment is slow, you might want to take the sPopular
Set Up Postmen USPS Shipper Account For Seamless Label GenerationConnect a Postmen USPS Shipper account and generate labels at discounted rates. AfterShip Returns Center allows you to create labels automatically and streamline the returns process.Popular
How to Set Eligibility Rules According to Product Types?Managing returns has always been tough, especially for those products that can easily be damaged, like perfume, vases, etc. AfterShip Returns Center allows you to specify product categories so that you can avoid potential losses easily.
Three easy steps to set eligibility rules for different product types:
Login to your Returns Center account and go to the “Non-returnable items” section.
Check the fourth option, i.e. ‘Ineligible product types,’Some readers
Troubleshoot Label Generation ErrorsAfterShip Returns Center is an automated, self-service portal designed to deliver a streamlined returns experience to shoppers. You can connect a Postmen account to the Returns Center and print labels with just a few clicks.
❗ Error: data.shipment.shipfrom.country is a required property
To generate labels successfully, the shipfrom country must be specified for each return request.
✅ Steps to fix the error
Open order details in your store Edit shipping addreSome readers
Display Multiple Returns MethodsAfterShip Returns Center allows shoppers to choose a returns method as per their convenience. The three methods supported are:
📌 Ship with any carrier of your choice
📌 Return to a retail store
📌 Ship with a returns label
📌 Green returns (customer keeps the item)
While filling out a returns request, shoppers will be prompted to select a method for the resolution of request. By default, a returns method will be enabled and up to 3 methods can be presented.
🔧 Enable Returns methodsSome readers
How to Let Shoppers Replace With the Same ItemShoppers prefer exchanging a product rather than returning it. With the new display mode, set up mapping rules in the Returns Center and allow the exchange of purchased products for available variants.
⌛ For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules.
Additionally, you can define advanced rules and set a pricSome readers
How Do Eligibility Rules Work for Discounted Items?AfterShip Returns Center enables you to set a rule for discounted items, which helps to limit the losses a merchant has to bear while accepting an order return.
Three easy steps to set eligibility rules for discounted items:
Login to your Returns Center account and go to the “Non-returnable items.”
In the third option, you have to decide whether you want to accept returns for the discounted items or not.
Click on ‘Save’ to finalize youSome readers
Generate Labels Automatically to Simplify Returns With FedEx Drop-off ServicesShipping with FedEx in the US? You can enable an in-store label printing service for returns. Customers can present a QR code received with shipping instructions to an associate while dropping off return packages at a FedEx office or Walgreens store.
🔗 Steps to generate labels for FedEx automatically
Go to your Return routSome readers
Sync and Track Your Return Orders on AfterShipAfterShip Returns Center allows customers to submit their return requests easily and keeps them updated with the present location of their return orders via AfterShip tracking.
Enabling the auto-sync feature keeps your customers informed of the present location of their order and the refund status at all times. It syncs all your shipments to the AfterShip shipment visibility dashboard for real-time tracking updates.
How to Set Eligibility Rules According to Product Tags?Accepting returns has always been a bitter pill to swallow for e-commerce businesses because you don’t only have to return the customers’ money back but also invest time and capital to ensure safe returns.
AfterShip Returns Center lets you set eligibility rules for different product tags so that you can minimize the monetary loss and avert unnecessary hassle.
Three easy steps to set eligibility rules for different product tags:
Login to your Returns Center account (https://admin.returnFew readers
How to Auto-approve Return RequestsOverview
AfterShip Returns allows you to auto-approve return requests to speed up the processing of the return requests. RMAs can be approved automatically for all return shipping methods based on specific countries or regions.
To enable Auto-approval for AfterShip Returns’s supported shipping methods, including Ship with a return label, Ship with the carrier customers choose, Return to a retail store, and Green returns, follow the steps below.
Enable auto-approval fFew readers
How to enable Green ReturnsOverview
Accepting returns isn’t easy for e-commerce businesses because it not only consumes ample time but also costs capital related to shipping costs, damages, etc.
With AfterShip Returns Center, you can use the ‘Green returns to skip time sinks and also obtain customer delight.
When should I opt for the Green returns?
The meaning of ‘Green returns’ is to refund the order amFew readers
How to Connect Returns Center With Postmen for Smooth Business Operations?Offering a friendly return policy is crucial to keep the CLV (customer lifetime value) high and strengthen the brand image. However, returns management operation sometimes drives you crazy because it consumes a lot of time during the label generation and delays the refund process.
This negatively impacts customers’ post-purchase experience and finally results in negative WOMM (word-of-mouth marketing).
You can put an end to this hassle by simply bringing Returns Center and Postmen together. IFew readers
Set Up Blocklists and AllowlistsOverview
AfterShip Returns blocklists and allowlists feature enables you to prevent returns and allow exceptions in certain situations. To set up and manage blocklists and allowlists, navigate to AfterShip Returns admin Return policy Eligibility rules.
📢 What you’ll learn
In this artiFew readers
How to Upload the Image of Returned Products?While filing the return request customers can upload the image of the returned product. As shown in the given image, you can choose and upload the image of the returned product in step 2 while filing return.
In case you do not see this option, please reach out to your seller asking him to enable image upload for returned products by following steps at How to enable image upload feature? (https://help.returnsceFew readers
Enable Image Upload FeatureWith AfterShip Returns Center, you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page.
🔧 Enable image upload feature
Go to Settings Image Upload Field Mark it Visible SaveFew readers
Export Returns Center DataExport Returns Center data to get a complete account of the number of return requests placed, resolution methods adopted, the zone where maximum requests originate and much more.
The export file can be used to
📌 determine the returns method that is chosen the most and optimize it with better eligibility and routing rules
📌 check the time taken for completion of requests
📌 plan better returns policy, based on data collected from the export
📌 determine the zone from which maximum requestFew readers
How to Restock Returned Items With AfterShip Returns CenterAfterShip Returns Center supports restocking of the returned items. With this help guide, you will learn how you can optimize inventory management with this new feature and also get answers to questions that could possibly come to your mind.
Create a ReturnYou can submit a return request on behalf of shoppers. Once a return is initiated, you will be directed to the branded returns page for submitting the request.
🔧 Create a return
Go to Returns Create a return Enter details Continue
Submit returns request through the returns page Approve returns request
A confirmation email with shipping instructions will be sent to the shoppeFew readers
Set up questions to qualify products for returnOverview
Return workflows is a feature that allows you to manage return requests more effectively. The workflow tool accommodates scenarios that fall outside of a typical return policy. Under workflows, you get two templates you can choose from and set up based on your requirement. In this tutorial, we will discuFew readers
How to Create a Product-Wise Return WindowOverview
AfterShip Returns Center allows its users to create a product-wise return window so that shoppers can return items with high value and warranty with no fuss. This help guide will explain about the special return window.
Steps to create a product-wise returnFew readers
Generate Discounted Return Labels With a Postmen DHL Shipper AccountHandling returns is not the most pleasant experience, especially since it costs you both time and money.
But by creating a Postmen DHL shipper account and connecting it to AfterShip Returns Center, you can automatically generate return labels at a discounted rate, streamlining the entire process and saving you money.Few readers
How to Offer Bundle Returns for Your Shopify StoreOverview
A bundle is a single product (SKU) in Shopify combining two or more products (SKUs). All the products in a bundle are fulfilled and sold together at a discount. This is a common practice to encourage customers to buy additional products and increase average order value.
Bundles is a feature supported by AfterShip Returns that allows you to create custom-built bundles eligible to be returned paFew readers
Enable Gift Returns for Your CustomersOverview
AfterShip Returns’ new gift return functionality enables you to allow customers who receive a product as a gift to use the AfterShip Returns branded returns page to initiate a return or exchange request without any interaction with the original buyer or your customer support team.
How to Tag Returned Items and Upload Images for Better ManagementGetting your products back doesn’t feel good, especially after putting in so much effort to deliver them on time. However, having a friendly return policy is important at the same time because it is directly connected with the post-purchase experience.
Merchants can now add tags and upload images to keep a record of the quality in which products are returned, and this help guide will share all details with you.Few readers
How to Create a Workflow for Providing Separate Labels for the Same RMA?AfterShip Returns Center’s multiple return labels for the same RMA feature allows merchants to generate the correct number of labels for the number of items being returned within the same order. This enables customers to properly pack each product within its box based on the product type and size and ship them back to the stock warehouse.
👉 Steps to configure a workflow for printingFew readers
How to Auto-Create Orders for the Replace With the Same Item Return Requests?Returns can be difficult to manage, especially when your store is closing a large sales volume every month. The new automation rule to create exchange orders automatically when a shopper chooses to exchange the purchased item with the same item will help you manage returns better and streamline the return process further.
👉 Steps to enabFew readers
How to Edit Return Shipping InstructionsOverview
AfterShip Returns Center allows merchants to give their customers the liberty to choose how they wish to return their orders. Based on the return method selected, merchants can set up clear shipping instructions that customers need to follow to send the item back to them.
The shipping instructions and the return address for each return option can be customized via their respective detail pages.
The instructions set up by the merchants will be displayed on the return page anFew readers
How To Enable Returns Drop-off At Happy Returns® LocationsOverview
AfterShip Returns has partnered with Happy Returns® , a PayPal company, to offer customers convenient box-free, printer-free returns. With this integration, merchants can offer customers the option to drop off their returned items at any accessible Happy Returns® Bars in the U.S. without any label or packaging while continuing to leverage AfterShip Returns Center’s digital returns customeFew readers
How to Enable Order Lookup by Email or Shipping Postal CodeOverview
On AfterShip Returns, merchants can allow their customers to search or find their orders by email and shipping postal code. This can be easily set up under the Order lookup settings.
📢 What you’ll learn
In this tutorial, we’ll discuss:
How to enable order lookup by email or shipping postal code (3-how-to-eFew readers
How to Disable RMA Creation for Unfulfilled OrdersOverview
Prevent RMA creation for unfulfilled orders feature allows you to decide whether customers can raise return requests for unfulfilled (unshipped) orders during the return window. Activating this feature will enable customers to only submit return requests on the return portal when their original orders are fulfilled during the returnFew readers
How to Send Reminder Emails for Unreceived ItemsTo initiate a refund, it is important to get back the item from the shopper, especially when it is expensive. With AfterShip Return Center, merchants can send reminder emails to shoppers so that the latter can ship back the item as soon as possible. Check this guide to learn the steps.
➡️ Steps to follow:
Log in to your AfterShip Return Center account Go to Notifications
Look for the Return reminder and turn on its toggle buttonFew readers
How to Generate Packing Slips for Your ReturnsOverview
Packing slips are provided with return labels which act as a paper trail or record of what should be in the shipment. They usually contain RMA numbers, product SKUs, product quantities, return reasons, and ship from and ship to location addresses. In AfterShip Returns, you can auto-generate packingFew readers
How to Edit Shipping InformationOverview
AfterShip Returns allows merchants to edit shipping information directly on the AfterShip Returns portal. It helps you to easily edit the information and regenerate a label when there is a label generation failure due to wrong information without needing to visit the eCommerce platform to edit the order data.
📢 What you’ll learn
In this tutorial, we’ll discuss:Few readers
Set Product SKU Limit per Return RequestOverview
You can limit the number of products that customers can return in a single request in a bid to better manage your financial reconciliation when sourcing products from different suppliers. Product SKU limit rules can be easily configured under Eligibility rules in AfterShip Returns settings
📢 What you’ll learn
In this article, we will show you:
Product SKU limit setup (3-product-sFew readers