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Create Returns Labels Automatically
Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them. 💡 Do you know? To streamline the returns process, requests can be auto-approved Currently, the auto-label feature is supported for 17 carriers **[UPS, USPS via Endicia, DHL, DHL Germany, DP
How to Let Shoppers Exchange Disliked/damaged Products With Other Items
Managing returns has never been easy because the whole process consumes ample time and increases unnecessary expenses. In addition, you lose customer loyalty, and that results in attrition when you don’t take the required steps to lower down the rate of returns. With AfterShip Return Center, you can give an option of ‘Exchange for other items’ to customers for a unique brand experienc
Shopify Plus Merchants - How to Refund Store Credit by Issuing a Gift Card?
Friendly return policies always pave the way for long-term customer relationships. But for businesses, it is significant to decide whether they want to refund to customers’ original payment mode or issue a gift card. The benefit of issuing a gift card is that it indirectly puts pressure on customers to purchase from your store again. AfterShip Returns Center lets ++ Shopify Plus++ users refund store credit in the form of a gift card. Here are the steps: Mandatory conditions: *✅
How to Set Up Returns Window?
Offering friendly return policies is necessary to maintain customer relationships for a long period, but it is important for businesses to ensure that shoppers do not take undue advantage. AfterShip Returns Center allows Shopify store owners to control the returns window with no hassle. Here are the steps: ➡️ Steps to set up the returns window: Go to the ‘Settings’ of your AfterShip Returns Center account > Click on ‘Eligibility rules’
Customize Returns Zones and Routing Rules
AfterShip Returns Center helps merchants with returns management by letting them create routing rules for different zones. This help guide will explain the steps you need to follow to create return zones and routing rules with AfterShip Returns Center. 🔧 Add a New Zone Log in to your AfterShip Returns Center account > Go to Settings and select Return routing rules > Click Add return zone !(https://storage.crisp.chat/users/helpdesk/
Customize Return Resolution Methods
AfterShip Returns Center allows shoppers to decide how they wish the return request to be handled. A smooth returns process plays a major role in determining customer loyalty and future sales. The three methods supported are: 📌 Refund to Original Payment Method 📌 Refund to Store Credit 📌 Exchange While submitting a returns request, shoppers will be asked to select a resolution method. ✏ Customize Resolution methods Go to [Returns settings](https://admin.returnscenter.com/sett
Set Up Postmen USPS Shipper Account For Seamless Label Generation
Connect a Postmen USPS Shipper account and generate labels at discounted rates. AfterShip Returns Center allows you to create labels automatically and streamline the returns process.
How to Set Eligibility Rules According to Product Types?
Managing returns has always been tough, especially for those products that can easily be damaged, like perfume, vases, etc. AfterShip Returns Center allows you to specify product categories so that you can avoid potential losses easily. Three easy steps to set eligibility rules for different product types: Login to your Returns Center account and go to the “Non-returnable items” section. Check the fourth option, i.e. **‘Ineligible product types,’
Display Multiple Returns Methods
AfterShip Returns Center allows shoppers to choose a returns method as per their convenience. The three methods supported are: 📌 Ship with any carrier of your choice 📌 Return to a retail store 📌 Ship with a returns label 📌 Green returns (customer keeps the item) While filling out a returns request, shoppers will be prompted to select a method for the resolution of request. By default, a returns method will be enabled and up to 3 methods can be presented. 🔧 Enable Returns methods
Troubleshoot Label Generation Errors
AfterShip Returns Center is an automated, self-service portal designed to deliver a streamlined returns experience to shoppers. You can connect a Postmen account to the Returns Center and print labels with just a few clicks. ❗ Error: data.shipment.ship_from.country is a required property To generate labels successfully, the ship_from country must be specified for each return request. ✅ Steps to fix the error Open order details in your store > Edit shipping addre
Make Returns Hassle-free by Setting Automation Rules for Received Shipments and Quick Refunds
Shoppers always expect a faster refund after returning an item, and it’s the merchant’s responsibility to keep a close eye on all the shipments and release the order amount asap. With AfterShip and Returns Center, you can easily address your pain points related to shipment tracking and returns management. Let’s learn how: 👉 Steps to enable ‘Shipment received’ and 'Auto-refund' automation rules:
How to Let Shoppers Exchange With the Other Variant of the Same Item?
Shoppers prefer exchanging a product rather than returning it. With the new display mode, set up mapping rules in the Returns Center and allow the exchange of purchased products for available variants. ⌛ For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules. Additionally, you can define advanced rules and set a pric
How Do Eligibility Rules Work for Discounted Items?
AfterShip Returns Center enables you to set a rule for discounted items, which helps to limit the losses a merchant has to bear while accepting an order return. Three easy steps to set eligibility rules for discounted items: Login to your Returns Center account and go to the “Non-returnable items.” In the third option, you have to decide whether you want to accept returns for the discounted items or not. Click on ‘Save’ to finalize you
Generate Labels Automatically to Simplify Returns With FedEx Drop-off Services
Shipping with FedEx in the US? You can enable an in-store label printing service for returns. Customers can present a QR code received with shipping instructions to an associate while dropping off return packages at a FedEx office or Walgreens store. 🔗 Steps to generate labels for FedEx automatically Go to your [Return rout
How to Set Eligibility Rules According to Product Tags?
Accepting returns has always been a bitter pill to swallow for e-commerce businesses because you don’t only have to return the customers’ money back but also invest time and capital to ensure safe returns. AfterShip Returns Center lets you set eligibility rules for different product tags so that you can minimize the monetary loss and avert unnecessary hassle. Three easy steps to set eligibility rules for different product tags: Login to your [Returns Center account](https://admin.return
Sync and Track Your Return Orders on AfterShip
AfterShip Returns Center allows customers to submit their return requests easily and keeps them updated with the present location of their return orders via AfterShip tracking. Enabling the auto-sync feature keeps your customers informed of the present location of their order and the refund status at all times. It syncs all your shipments to the AfterShip shipment visibility dashboard for real-time tracking updates. Ho
Auto-approve Return Requests
To speed up the returns process, requests for return can be auto-approved. This feature can be enabled for all the returns methods (return to retail store, ship with any carrier of your choice, and ship with a returns label). 🔧 Enable Auto-approval (Ship without returns label) Go to Returns methods page > Edit default returns method under the desired zone Select the method for which you wish to enable auto-approva
Define Eligibility Rules
Create smart returns rules for your online store with AfterShip Returns Center and offer a personalized experience to shoppers. Customize rules as per your returns policy to reduce processing costs. 🔧 Set up eligibility rules Go to Eligibility rules page > Specify returns window Allow single or multiple returns per order > [Specif
Enable Refund for Approved Returns
Shopify Plus users can enable refunds (in the form of a gift card) for an approved return from AfterShip Returns Center. The refund needs to be set up manually. 📱 Create a Private App API key (Shopify) Go to Apps from Shopify admin > Manage private apps Enter the required details to create a new private app Save changes to generate an API key and password 🔗 Connect Private App to AfterShip Login to Shopify admin Request Shopify support
What Does ‘Green Returns’ Mean and How to Use This Return Method?
Accepting returns isn’t easy for e-commerce businesses because it not only consumes ample time but also costs capital related to shipping costs, damages, etc. With AfterShip Returns Center, you can use the ‘Green returns’ to skip time sinks and also obtain customer delight. Yes, you got that right, it’s like killing two birds with one stone 😉 🤔 When should I opt for the ‘Green r
How to Connect Returns Center With Postmen for Smooth Business Operations?
Offering a friendly return policy is crucial to keep the CLV (customer lifetime value) high and strengthen the brand image. However, returns management operation sometimes drives you crazy because it consumes a lot of time during the label generation and delays the refund process. This negatively impacts customers’ post-purchase experience and finally results in negative WOMM (word-of-mouth marketing). You can put an end to this hassle by simply bringing Returns Center and Postmen together. I
Enable Image Upload Feature
With AfterShip Returns Center, you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page. 🔧 Enable image upload feature Go to Settings > Image Upload Field > Mark it Visible > Save
How to Embed Your Branded Return Page Into Your Store
AfterShip Return Center lets you create a branded returns page, which you can embed into your store and let shoppers return or exchange products effortlessly. This help guide will explain what steps you need to follow. ➡
How to Upload the Image of Returned Products?
While filing the return request customers can upload the image of the returned product. As shown in the given image, you can choose and upload the image of the returned product in step 2 while filing return. In case you do not see this option, please reach out to your seller asking him to enable image upload for returned products by following steps at [How to enable image upload feature?](https://help.returnsce
How to Create Return Reason Library and Return Reason Group?
For online businesses, it is imperative to beware of each return reason that customers mention while raising refund requests, as it helps to take necessary actions later on. AfterShip Returns Center lets its users create a return reason library along with return reason groups very easily. Here are the steps: ➡️ Steps to create a return reason library Go to [‘Returns settings
Export Returns Center Data
Export Returns Center data to get a complete account of the number of return requests placed, resolution methods adopted, the zone where maximum requests originate and much more. The export file can be used to 📌 determine the returns method that is chosen the most and optimize it with better eligibility and routing rules 📌 check the time taken for completion of requests 📌 plan better returns policy, based on data collected from the export 📌 determine the zone from which maximum request
How to Use Blocklist and Allowlist With AfterShip Returns Center
AfterShip Returns Center now supports blocklist and allowlist to let its users ensure that shoppers don't take undue advantage of return policies. With this help guide, you'll learn the meaning of blocklisting and allowlisting and how you should use them AfterShip Returns Center. Let's get started: 👀 What do blocklisting and allowlisting mean? Blocklisting means preventing return requests on some specific grounds like: Specific product types Customer email address Discounted it
How to Restock Returned Items With AfterShip Returns Center
AfterShip Returns Center supports restocking of the returned items. With this help guide, you will learn how you can optimize inventory management with this new feature and also get answers to questions that could possibly come to your mind. ➡️
Create a Return
You can submit a return request on behalf of shoppers. Once a return is initiated, you will be directed to the branded returns page for submitting the request. 🔧 Create a return Go to Returns > Create a return > Enter details > Continue Submit returns request through the returns page > Approve returns request A confirmation email with shipping instructions will be sent to the shoppe
How to Manage Carriers and Warehouses
For hassle-free return management, it is imperative to manage carriers and warehouses. With AfterShip Returns Center, you can do that with the utmost ease. Follow this guide closely to tick all the checkboxes. ⚙️ Set up settings Log in to your AfterShip Returns Center account > Go to Settings Select Carriers and warehouses > Take care of these 5 steps: Integration Carrier accounts and services Warehouse location Package sizes
How to Create a Product-Wise Return Window
AfterShip Returns Center allows its users to create a product-wise return window so that shoppers can return items with high value and warranty with no fuss. This help guide will explain about the special return window. ➡️ Steps to create a product-wise return window Log in to your AfterShip Returns Center account > Go to Settings > Click Eligibility rules Click **Add product-sp
Generate Discounted Return Labels With a Postmen DHL Shipper Account
Handling returns is not the most pleasant experience, especially since it costs you both time and money. But by creating a Postmen DHL shipper account and connecting it to AfterShip Returns Center, you can automatically generate return labels at a discounted rate, streamlining the entire process and saving you money.
How Does Pre-discount Credit Work When Customers Exchange For Other Items?
Merchants can now enable the pre-discount credit feature with AfterShip Returns Center. It gives shoppers the credit according to the original value of an item, instead of the discounted value they paid. It means they have a little extra to spend when doing an exchange. This help guide will explain how pre-discount credit works. ➡️ Steps to enable pre-discount credit Go to the [Returns settings of your AfterShip Returns Center acco
How to Tag Returned Items and Upload Images for Better Management
Getting your products back doesn’t feel good, especially after putting in so much effort to deliver them on time. However, having a friendly return policy is important at the same time because it is directly connected with the post-purchase experience. Merchants can now add tags and upload images to keep a record of the quality in which products are returned, and this help guide will share all details with you.
Ask a Question Before the Return Process Begins
There are times when shoppers try to return a product without considering return policies. It either results in a loss (for merchants, after making an exception) or a return request rejection. With AfterShip Returns Center, merchants can ask a question to a shopper before the return process begins to automatically decide whether the item is eligible for a return or not. Check this guide to understand the entire process. ➡️ Steps to follow [Log in to your AfterShip Returns Center accoun
How to Send Reminder Emails for Unreceived Items
To initiate a refund, it is important to get back the item from the shopper, especially when it is expensive. With AfterShip Return Center, merchants can send reminder emails to shoppers so that the latter can ship back the item as soon as possible. Check this guide to learn the steps. ➡️ Steps to follow: Log in to your AfterShip Return Center account > Go to Notifications Look for the Return reminder and turn on its toggle button
How to Create a Workflow for Providing Separate Labels for the Same RMA?
When customers order multiple heavy and oversized products in the same order and need to return each one, they often have to pack and ship each product separately to ensure their safe return to the original shipping location. This can be a time-consuming and daunting task. AfterShip Returns Center’s multiple return labels for the same RMA feature allows merchants to generate the correct number of labels for the number of items being returned within the same order. This enables customers to pr