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Create returns labels automatically
Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them. 💡 Do you know? To streamline the returns process, requests can be auto-approved Currently, the auto-label feature is supported for ten couriers **[UPS, USPS via Endicia, DHL, DHL Germany, D
Setup Postmen USPS Shipper account
Connect a Postmen USPS Shipper account and generate labels at discounted rates. AfterShip Returns Center allows you to create labels automatically and streamline the returns process. 🔧 Set up USPS Shipper account Create Postmen USPS Shipper account > API keys > Generate a new API key and copy it Select an Organization (from the drop-down me
Define eligibility rules
Create smart returns rules for your online store with AfterShip Returns Center and offer a personalized experience to shoppers. Customize rules as per your returns policy to reduce processing costs. 🔧 Set up eligibility rules Go to Eligibility rules page > Specify returns window Allow single or multiple returns per order > [Specif
Shopify Plus merchants - How to refund store credit by issuing Gift Card?
Refund to store credit (Shopify Gift Card) For Shopify Plus merchants, you could refund to store credit by issuing Shopify Gift Card in Returns Center. Requirements You are using Shopify Plus Contact us Please contact us to configure with you.
Troubleshoot label generation errors
AfterShip Returns Center is an automated, self-service portal designed to deliver a streamlined returns experience to shoppers. You can connect a Postmen account to the Returns Center and print labels with just a few clicks. ❗ Error: data.shipment.ship_from.country is a required property To generate labels successfully, the ship_from country must be specified for each return request. ✅ Steps to fix the error Open order details in your store > Edit shipping addre
Customize returns zones and routing rules
Automated routing rules (based on returns reasons, product type, returns resolutions, and order tag ) can be defined for different zones. Multiple returns methods can be enabled, with unique shipping instructions for each. Benefits of setting up zones and routing rules 📌Define rules in accordance with returns policies 📌 Facilitates in-store returns for shoppers 📌 Generate returns label automatica
Define Returns window
Returns window is the number of days within which a buyer is allowed to submit returns request for the purchased product(s). 🔧 Set up Returns window Go to Eligibility rules page > Enter number of days within which shoppers can request a return Save changes
Define advanced exchange rules
Shoppers prefer exchanging a product rather than returning it. With the new display mode, set up mapping rules in the Returns Center and allow the exchange of purchased products for available variants. ⌛ For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules. Additionally, you can define advanced rules and set a pric
Customize return resolution methods
AfterShip Returns Center allows shoppers to decide how they wish the return request to be handled. A smooth returns process plays a major role in determining customer loyalty and future sales. The three methods supported are: 📌 Refund to Original Payment Method 📌 Refund to Store Credit 📌 Exchange While submitting a returns request, shoppers will be asked to select a resolution method. ✏ Customize Resolution methods Go to [Returns settings](https://admin.returnscenter.com/sett
Display multiple Returns Methods
AfterShip Returns Center allows shoppers to choose a returns method as per their convenience. The three methods supported are: 📌 Returns Label provided by the merchant 📌 Ship with courier of customer's choice 📌 In-store return While filling out a returns request, shoppers will be prompted to select a method for the resolution of request. By default, a returns method will be enabled and up to 3 methods can be presented. 🔧 Enable Returns methods Go to [Returns Methods page](http
Enable refund for approved returns
Shopify Plus users can enable refunds (in the form of a gift card) for an approved return from AfterShip Returns Center. The refund needs to be set up manually. 📱 Create a Private App API key (Shopify) Go to Apps from Shopify admin > Manage private apps Enter the required details to create a new private app Save changes to generate an API key and password 🔗 Connect Private App to AfterShip Login to Shopify admin Request Shopify support
Merchants preferred choice of carrier for returns shipping
To receive the return order with a specific courier, please follow the steps mentioned below, Sign in to your account, Go to Settings > Return Methods > Click on edit in “Courier of Customer’s Choice Enter your preferred courier choice under the shipping instructions tab (optional) Also, you can specify the p
Simplify returns with FedEx drop-off services
Shipping with FedEx in the US? You can enable an in-store label printing service for returns. Customers can present QR code received with shipping instructions to an associate while dropping off return packages at a FedEx office or Walgreens store. 🔗 Set up a Postmen account Create a Postmen FedEx Shipper account Go to API keys > Generate a new API key and copy it **Go to [Returns methods](https://admin.returnsc
Auto-approve return requests
To speed up the returns process, requests for return can be auto-approved. This feature can be enabled for all the returns methods (return to retail store, ship with any carrier of your choice, and ship with a returns label). 🔧 Enable Auto-approval (Ship without returns label) Go to Returns methods page > Edit default returns method under the desired zone Select the method for which you wish to enable auto-approva
How to upload the image of Returned products?
While filing the return request customers can upload the image of the returned product. As shown in the given image, you can choose and upload the image of the returned product in step 2 while filing return. In case you do not see this option, please reach out to your seller asking him to enable image upload for returned products by following steps at [How to enable image upload feature?](https://help.returnsce
Enable image upload feature
With AfterShip Returns Center, you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page. 🔧 Enable image upload feature Go to Settings > Image Upload Field > Mark it Visible > Save
Create a return
You can submit a return request on behalf of shoppers. Once a return is initiated, you will be directed to the branded returns page for submitting the request. 🔧 Create a return Go to Returns > Create a return > Enter details > Continue Submit returns request through the returns page > Approve returns request A confirmation email with shipping instructions will be sent to the shoppe
Resolve Shopify private app connection error
Private apps (built exclusively for a Shopify store) can be connected to AfterShip Returns Center. While connecting, you may receive an error due to insufficient permissions. Below-mentioned Admin API permissions must be enabled: 📌 READ access to Products, variants, and collections 📌 READ and WRITE access to Orders, transactions, and fulfillments 📌 READ and WRITE access to Gift cards ([required to issue gift cards](https://help.returnscenter.com/hc/en-us/articles/360042751534
How to Set Eligibility Rules According to Product Types?
Managing returns has always been tough, especially for those products that can easily be damaged, like perfume, vases, etc. AfterShip Returns Center allows you to specify product categories so that you can avoid potential losses easily. Three easy steps to set eligibility rules for different product types: Login to your Returns Center account and go to the “Non-returnable items” section. Check the fourth option, i.e. **‘Ineligible product types,’
How to Set Eligibility Rules According to Product Tags?
Accepting returns has always been a bitter pill to swallow for e-commerce businesses because you don’t only have to return the customers’ money back but also invest time and capital to ensure safe returns. AfterShip Returns Center lets you set eligibility rules for different product tags so that you can minimize the monetary loss and avert unnecessary hassle. Three easy steps to set eligibility rules for different product tags: Login to your [Returns Center account](https://admin.return
How Do Eligibility Rules Work for Discounted Items?
AfterShip Returns Center enables you to set a rule for discounted items, which helps to limit the losses a merchant has to bear while accepting an order return. Three easy steps to set eligibility rules for discounted items: Login to your Returns Center account and go to the “Non-returnable items.” In the third option, you have to decide whether you want to accept returns for the discounted items or not. Click on ‘Save’ to finalize you
Sync and track your return orders on AfterShip
AfterShip Returns Center allows customers to submit their return requests easily and keeps them updated with the present location of their return orders via AfterShip tracking. Enabling the auto-sync feature keeps your customers informed of the present location of their order and the refund status at all times. It syncs all your shipments to the AfterShip shipment visibility dashboard for real-time tracking updates. Ho
Export Returns Center data
Export Returns Center data to get a complete account of the number of return requests placed, resolution methods adopted, the zone where maximum requests originate and much more. The export file can be used to 📌 determine the returns method that is chosen the most and optimize it with better eligibility and routing rules 📌 check the time taken for completion of requests 📌 plan better returns policy, based on data collected from the export 📌 determine the zone from which maximum request