• Create Returns Labels Automatically

  Overview Automatic label generation is crucial to optimize your returns process and reduce manual efforts. AfterShip Returns allows you to create returns labels automatically instead of manually uploading them. 💡 Do you know? Return requests can be auto-approved (https://help.returnscenter.com/hc/en-us/articles/360001750027-How-to-enable-Auto-Approval-in-Returns-Popular

• How to Set Up Return Window

  Overview Return window specifies the amount of time customers have to return a product. Now, when you want to start this window to make customers eligible to submit a return request, it's up to you. It may begin once the order is placed, shipped, or delivered. If your order fulfillment is slow, you might want to take the sPopular

• Troubleshoot Label Generation Errors

  Overview AfterShip Returns is an automated, self-service portal designed to deliver a streamlined returns experience to shoppers. You can connect a AfterShip Shipping account to the AfterShip Returns and print labels with just a few clicks. ❗Error: data.shipment.shipfrom.country is a required property To generate labels successfully, the shipfrom country must be specified for each return request. ✅ Steps to fix the error Open order details in your store Edit shiSome readers

• How Do Eligibility Rules Work for Discounted Items

  Overview AfterShip Returns enables you to set a rule for discounted items, which helps to limit the losses a merchant has to bear while accepting an order return. Set eligibility rules for discounted items Go to Eligibility rules in the AfterShip Returns admin Navigate to Basic rules and shift the toggleSome readers

• How to Let Shoppers Replace With the Same Item

  Overview Customers want products, not refunds. Even if they are not fully satisfied with the product they received, they would still prefer a simple exchange with a better alternative instead of returning it altogether. This simple barter is convenient for them and beneficial for your brand and cash flow. AfterShip Returns’ replaceSome readers

• How to Auto-approve Return Requests

  Overview AfterShip Returns allows you to auto-approve return requests to speed up the processing of the return requests. RMAs can be approved automatically for all return shipping methods based on specific countries or regions. To enable Auto-approval for AfterShip Returns’s supported shipping methods, including Ship with a return label, Ship with the carrier customers chFew readers

• How to enable Green Returns

  Overview Accepting returns isn’t easy for e-commerce businesses because it not only consumes ample time but also costs capital related to shipping costs, damages, etc. With AfterShip Returns, you can use the ‘Green returns to skip time sinks and also obtain customer delight. When should I opt for the Green returns? Green returns allows you to refund the order amount withFew readers

• Set Up Blocklists and Allowlists

  Overview AfterShip Returns blocklists and allowlists feature enables you to prevent returns and allow exceptions in certain situations. To set up and manage blocklists and allowlists, navigate to AfterShip Returns admin Return policy Eligibility rules. 📢 What you’ll learn In this articleFew readers

• Enable Images Upload for Return Items

  Overview While submitting the return requests customers can upload the image of the returned product. You can choose to enable image(s) upload based on the return reason. Enable Images Upload Go to Return reason under Return policy section in the AfterShip Returns admin In the Reason library section, select the returFew readers

• How to Restock Returned Items

  Overview AfterShip Returns supports restocking of the returned items. With this help guide, you will learn how you can optimise inventory management with this new feature and also get answers to questions that could possibly come to your mind. What you’ll learn In this article, we will shFew readers

• Enable Image Upload Feature on Branded Returns Page

  Overview With AfterShip Returns you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page. Enable image upload feature Go to Return policy (https://admin.returnFew readers

• Export AfterShip Returns RMA Data

  Overview Export AfterShip Returns returns dashboard data to get a complete account of the number of return requests placed, resolution methods adopted, the zone from where maximum requests originated, return methods opted for and much more. The export file can be used to determine the returns method that are chosen the most and optimize it with better eligibility and routing rules checkFew readers

• Set up questions to qualify products for return

  Overview Return workflows is a feature that allows you to manage return requests more effectively. The workflow tool accommodates scenarios that fall outside of a typical return policy. Under workflows, you get two templates you can choose from and set up based on your requirement. In this tutorial, we will discuFew readers

• Managing Returns in AfterShip Returns

  Overview AfterShip Returns’ Returns dashboard lets you easily create, find, and manage RMAs with many features and functionalities. This article will take you through each and every one of them in detail. 📢 What you’ll learn In this article, we will show you: Understanding returns dashbaord Viewing returns details UndFew readers

• How to Offer Bundle Returns for Your Shopify Store

  Overview A bundle is a single product (SKU) in Shopify combining two or more products (SKUs). All the products in a bundle are fulfilled and sold together at a discount. This is a common practice to encourage customers to buy additional products and increase average order value. Bundles is a feature supported by AfterShip Returns that allows you to create custom-built bundles eligible to be returned paFew readers

• Enable Gift Returns for Your Customers

  Overview AfterShip Returns’ new gift return functionality enables you to allow customers who receive a product as a gift to use the AfterShip Returns branded returns page to initiate a return or exchange request without any interaction with the original buyer or your customer support team. 📢WhaFew readers

• How to Create a Workflow for Providing Additional Labels for the Same RMA

  Overview AfterShip Returns' multiple return labels for the same RMA feature allows merchants to generate the correct number of labels for the number of items being returned within the same order. This enables customers to properly pack each product within its box based on the product type and size and ship them bFew readers

• Auto-Create Orders for the Replace With the Same Item Return Requests

  Overview Returns can be difficult to manage, especially when your store is closing a large sales volume every month. The new automation rule to create exchange orders automatically when a shopper chooses to exchange the purchased item with the same item will help you manage returns better and streamline the return process further.Few readers

• How To Enable Returns Drop-off At Happy Returns® Locations

  Overview AfterShip Returns has partnered with Happy Returns® , a PayPal company, to offer customers convenient box-free, printer-free returns. With this integration, merchants can offer customers the option to drop off their returned items at any accessible Happy Returns® Bars in the U.S. without any label or packaging while continuing to leverage AfterShip Returns Center’s digital returns customeFew readers

• How to Tag Returned Items and Upload Images for Better Management

  Overview Getting your products back doesn’t feel good, especially after putting in so much effort to deliver them on time. However, having a friendly return policy is important at the same time because it is directly connected with the post-purchase experience. Merchants can now add tags and upload images to keep a record of the quality in which products are returned, and this help guiFew readers

• How to Edit Return Shipping Instructions

  Overview AfterShip Returns allows merchants to give their customers the liberty to choose how they wish to return their orders. Based on the return method selected, merchants can set up clear shipping instructions that customers need to follow to send the item back to them. The shipping instructions and the return address for each return option can be customized via their respective detail pages.Few readers

• How to Disable RMA Creation for Unfulfilled Orders

  Overview Prevent RMA creation for unfulfilled orders feature allows you to decide whether customers can raise return requests for unfulfilled (unshipped) orders during the return window. Activating this feature will enable customers to only submit return requests on the return portal when their original orders are fulfilled during the return windFew readers

• How to Enable Order Lookup by Email or Shipping Postal Code

  Overview On AfterShip Returns, merchants can allow their customers to search or find their orders by email and shipping postal code. This can be easily set up under the Order lookup settings. 📢 What you’ll learn In this tutorial, we’ll discuss: How to enable order lookup by email or shipping postal code (3-how-to-Few readers

• How to Send Reminder Emails for Unreceived Items

  Overview To initiate a refund, it is important to get back the item from the shopper, especially when it is expensive. With AfterShip Return Center, merchants can send reminder emails to shoppers so that the latter can ship back the item as soon as possible. Check this guide to learn the steps. What you’ll learn In this article, we will show you: Set up reminder email (3-set-up-reminder-eFew readers

• How to Generate Packing Slips for Your Returns

  Overview Packing slips are provided with return labels which act as a paper trail or record of what should be in the shipment. They usually contain RMA numbers, product SKUs, product quantities, return reasons, and ship from and ship to location addresses. In AfterShip Returns, you can auto-generate packing slipFew readers

• How to Edit Shipping Information

  Overview AfterShip Returns allows merchants to edit shipping information directly on the AfterShip Returns portal. It helps you to easily edit the information and regenerate a label when there is a label generation failure due to wrong information without needing to visit the eCommerce platform to edit the order data. 📢 What you’ll learn In this tutorial, we’ll discusFew readers

• Set Product SKU Limit per Return Request

  Overview You can limit the number of products that customers can return in a single request in a bid to better manage your financial reconciliation when sourcing products from different suppliers. Product SKU limit rules can be easily configured under Eligibility rules in AfterShip Returns settings 📢 What you’ll learn In this article, we will show you: Product SKU limit setup (3-product-sFew readers

• Configure Return Label Display Settings

  Overview AfterShip Returns’ Shipping settings allow you to control whether you want to offer customers a return shipping label, QR code, or both when the carrier supports the QR code when sending the items back or dropping them off at the designated location. Based on your Shipping settings, a return label, QR code, or both will be displayed on the returns page or sent via email notification. ThiFew readers

• Set Up Blocklists and Allowlists Based on Discount

  Overview You can set up eligibility rules for your store returns based on specific conditions. The blocklists and allowlists feature enables you to prevent returns and allow exceptions in certain situations. A discount is one of the criteria for making items eligible or ineligible for returns. 1. Blocklist returns based on discount Blocklisting a discounFew readers

• Create a Workflow for Holiday/Product-Specific Windows

  Overview AfterShip Returns’ workflow feature allows you to configure a return window for specific products based on certain conditions. This gives customers a flexible return policy and windows to return or exchange their recent purchases spanning different types, boosting customer confidence and brand loyalty.Few readers

• Auto-Select the Cheapest Carrier Per Shipment

  Overview AfterShip Returns allows merchants to auto-select the easily affordable carrier for shipments, empowering them to effortlessly manage shipping costs. By instantly comparing rates across multiple carriers in real-time, AfterShip Returns guarantees you receive the most favorable pricing every time. Steps to enable the auto-select for the cheapest carrier Log in to AfterShip Returns adFew readers

• Add Comments and Tag Members to RMA Requests

  Overview AfterShip Returns allows you to tag/mention your current organization members on the RMA timeline logs to seek their immediate assistance or direct their attention to certain important developments. You can also leave comments pertaining to critical updates and announcements resulting in faster resolution of order-related issues and improved collaboration capabilities. The mentioned member(Few readers