Q: Exchange for Other Items

<p>${youtube}<a href="UiUwE6Xm9Js">AfterShip Returns Center - Turn refunds into exchanges with "Exchange for other items"</a> Managing returns has never been easy because the whole process consumes ample time and increases unnecessary expenses. In addition, you lose customer loyalty, and that results in attrition when you don’t take the required steps to lower down the rate of returns.</p> <p>With AfterShip Return Center, you can give an option of ‘Exchange for other items’ to customers for a unique brand experience and high retention. </p> <h3 id="whyitmatters">👀 Why It Matters</h3> <p>When you let customers exchange disliked products with other items, the rate of returns drops drastically. Plus, they are likely to stick with your brand in the long run, give a positive review, refer your store to their friends, and so on. </p> <p>In short, AfterShip Returns Center turns the frustration of raising a return request into the excitement of placing a new order 🤟</p> <h3 id="stepstoenablethisnewrefundoption">👨💻 Steps to enable this new refund option</h3> <p>|| Note that only pro and enterprise plan users are eligible to use this feature. So, upgrade your plan if required :) | If you’re an eligible user, make sure your Shopify store is connected with Automizely Shopping as well. It is important to sync all your products so that customers can check other products available for the exchange. So, ++ <a href="https://apps.shopify.com/automizely-shopping">install Automizely Shopping now</a>++ if you haven’t done it yet. It’s free 🤟 </p> <ul> <li>Go to the ['Returns settings' of your AfterShip Returns C</li> </ul>

Question 1

Set up a Custom Domain for Branded Returns Page

Accepted Answer

Display the branded returns page using a custom domain to boost brand recognition and accelerate search engine optimization.

Example of a custom domain- http://returns.mystoredomain.com/

| Note that enabling SSL is mandatory due to the new Cloudflare policy. In case you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. For the same, please connect with our support team and discuss our pocket-friendly pricing for SSL activation :)

🔧 Set Custom Domain in Returns Center

|| Make sure you use ${color}[#fa0000](DNS only) while setting up a CNAME.

Create a CNAME entry
Go to the Domains section of your hosting account
Select your domain name from the list and go to Manage DNS
Add a new record on the DNS Management page > Select CNAME as a record type
Consider www.xyz.com as your website and enter details as follows:

Host: @ (for example returns)
Points to: domains.myreturnscenter.com
TTL: Leave it unchanged The custom domain will be- https://returns.xyz.com

Save changes
Now go to the Returns Page
Click on the 'Set up custom domain' button

Now, you will be connected with our support team. Provide the r

Question 2

Create Returns Labels Automatically

Accepted Answer

Automatic label generation is crucial for the optimization of returns process. AfterShip Returns Center allows you to create returns labels automatically instead of manually uploading them.

💡 Do you know? To streamline the returns process, requests can be auto-approved

Currently, the auto-label feature is supported for 17 carriers [UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, Correos Spain, and many more.]

🔧 Steps for auto label generation

|| Make sure you have an active Postmen account with all your preferred carriers :)

Go to your Return routing rules settings > Select the desired rule and click the three horizontal dots to choose **‘Edit rule’ **

Scroll down to the Return shipping methods section and turn on the ‘Ship with a return label’ toggle button
Look for the Set return shipping information button and click it to fill in the required details > Click Save once you're done

|| In case your shipping information is not pre-saved, follow this guide. ![](https://storage.crisp.c

Question 3

Connect Branded Returns Page to Shopify Store

Accepted Answer

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.

🔧 Connect returns page to Shopify store footer

Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

Go to your Shopify store > Online store > Pages > Select a page
Select the required text and link branded returns page

🔗 Link returns page to order details page

Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
Add the below-mentioned code before
```
<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p> 
```
Replace href value with your returns page URL and save changes
You can set up a custom domain for your branded returns page
Link returns page to order details page (except for canceled orders)
1. Go to your Shopify store > Online store > Themes > Customize > Theme actions > **Edit cod

Question 4

Exchange for Other Items

Accepted Answer

${youtube}AfterShip Returns Center - Turn refunds into exchanges with "Exchange for other items" Managing returns has never been easy because the whole process consumes ample time and increases unnecessary expenses. In addition, you lose customer loyalty, and that results in attrition when you don’t take the required steps to lower down the rate of returns.

With AfterShip Return Center, you can give an option of ‘Exchange for other items’ to customers for a unique brand experience and high retention.

👀 Why It Matters

When you let customers exchange disliked products with other items, the rate of returns drops drastically. Plus, they are likely to stick with your brand in the long run, give a positive review, refer your store to their friends, and so on.

In short, AfterShip Returns Center turns the frustration of raising a return request into the excitement of placing a new order 🤟

👨‍💻 Steps to enable this new refund option

|| Note that only pro and enterprise plan users are eligible to use this feature. So, upgrade your plan if required :) | If you’re an eligible user, make sure your Shopify store is connected with Automizely Shopping as well. It is important to sync all your products so that customers can check other products available for the exchange. So, ++ install Automizely Shopping now++ if you haven’t done it yet. It’s free 🤟

Go to the ['Returns settings' of your AfterShip Returns C

Question 5

How to Refund Store Credits by Issuing a Gift Card?

Accepted Answer

| Plans: ${color}[#646262](Pro, Premium and Enterprise plans) Platforms: ${color}[#646262](Shopify and Bigcommerce)

Overview

AfterShip Returns offers merchants the option to provide their customers refunds in the form of store credits as a way to retain revenue while allowing customers to spend their refund amount on other items from the store catalog. Activating the option to issue refunds to store credits for customers on the returns portal is pretty straightforward. It can be done under General return policy > Resolutions in AfterShip Returns admin.

📢 What you’ll learn

In this article, we will show you:

Demo
Enable refund to store credit
RMA management
Gift cards on Shopify
Customize Shopify email notifications

Demo

${youtube}Refund to store credit by issuing a gift card

Enable refund to store credit

Go to ** General return policy ** in AfterShip Returns admin
Move down to Resolutions
Under Refund resolution, select the Refund to store credit checkbox and add a small preview text (Description) to give extra information on the resolution method

Click Save

|| To use th

Question 6

How to Use Merge Tags in Notifications?

Accepted Answer

**Overview **

Merge tags are shortcodes also known as custom variables and personalization tags used to insert dynamic content in your return orders email notifications. Merge tags automatically extract unique user, order, and carrier information from the AfterShip Returns Center database according to the return status.

Each return status email has a list of merge tags displayed on the left-hand side of the admin.
Each email communicates different information, so make sure to review all the tags available for all the email templates.

📢 What you’ll learn

In this article, we will show you:

List of merge tags

List of merge tags

|CUSTOMER_NAME|

Display the name of your customer

|RMA_ID|

Display the unique RMA id of a return request

|ORDER_NUMBER|

Display the associated order number of a return request

|STORE_NAME|

Display your store name

|REJECT_REASON|

Display the reject reason. It will be displayed only if the return is rejected.

|RECEIVEDITEMLIST|

Display the list of items for which a customer has raised a return request.

|SHIPPING_INSTRUCTIONS|

Display the relevant shipping instructions to ship the return items, according to the Returns Methods chosen by customers.

Note: You can [set up shipping instructions](https://admin.returnscenter.com/settings/returns-met

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