Articles on: Returns Management

How to Edit Return Shipping Instructions

Plans: All plans Platforms: All platforms


AfterShip Returns allows merchants to give their customers the liberty to choose how they wish to return their orders. Based on the return method selected, merchants can set up clear shipping instructions that customers need to follow to send the item back to them.

The shipping instructions and the return address for each return option can be customized via their respective detail pages.
The instructions set up by the merchants will be displayed on the return page and the email notification once the return request is approved.
The merchants can also adjust whether they want the return request manually approved or automatically.

Edit return shipping instructions

Log in to your AfterShip Returns account
Navigate to Return Policy from the admin. Go to Return routing rules
Select the customer return zone for which you want to edit the return instructions > click {...} icon > Edit rule
Scroll down to the Return shipping method for which you wish to edit the instructions
Edit the Return instructions as per your requirement and click Save

For any questions or help, please contact our chat support team

Updated on: 24/07/2023

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