Articles on: Returns Management

How to Edit Return Shipping Instructions

AfterShip Returns Center allows merchants to give their customers the liberty to choose how they wish to return their orders. Based on the return method selected, merchants can set up clear shipping instructions that customers need to follow to send the item back to them.

The shipping instructions and the return address for each return option can be customized via their respective detail pages.

The instructions set up by the merchants will be displayed on the return page and the email notification once the return request is approved.

The merchants can also adjust whether they want the return request manually approved or automatically.

👉 Here's how you can edit your shipping instructions

Log in to your AfterShip Returns Center account

Navigate to Settings from the admin > go to Return routing rules

Select the customer return zone for which you want to edit the return instructions > click on Edit rule

Scroll down to the return method for which you wish to edit the instructions

Edit the shipping instructions as per your requirement and click Save

For any questions or help, please contact our chat support team

Updated on: 14/12/2022

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