Enable Image Upload Feature on Branded Returns Page
Plans: All plans Platforms: All platforms
With AfterShip Returns you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page.
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/screenshot-2023-09-04-at-10525_b6pq26.png)
Go to Return policy > Return reasons in the AfterShip Returns admin
Move down to the Reason library. We have pre-populated a few return reasons for your convenience, but you are welcome to delete them and add new ones
To edit the existing return reason, click Edit
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/image_ecjwmy.png)
To add a new return reason, click Add reason
Input the name of the reason
To add a sub-reason, select Add sub-reason
To enable comments and images upload, select the checkbox and select optional or required
Add a brief instruction for shoppers while uploading the images (optional)
Click Save
The image icon will be visible alongside return reason for which you have enabled the images upload option.
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/image_5fgski.png)
While submitting a return request, the customer can upload the images for the return reason(s) for which you have enabled the images upload option if they select that particular reason.
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/untitled_1rjnnq2.gif)
Overview
With AfterShip Returns you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page.
Enable image upload feature
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/screenshot-2023-09-04-at-10525_b6pq26.png)
Go to Return policy > Return reasons in the AfterShip Returns admin
Move down to the Reason library. We have pre-populated a few return reasons for your convenience, but you are welcome to delete them and add new ones
To edit the existing return reason, click Edit
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/image_ecjwmy.png)
To add a new return reason, click Add reason
Input the name of the reason
To add a sub-reason, select Add sub-reason
To enable comments and images upload, select the checkbox and select optional or required
Add a brief instruction for shoppers while uploading the images (optional)
Click Save
The image icon will be visible alongside return reason for which you have enabled the images upload option.
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/image_5fgski.png)
Customer experience
While submitting a return request, the customer can upload the images for the return reason(s) for which you have enabled the images upload option if they select that particular reason.
![](https://storage.crisp.chat/users/helpdesk/website/6987ccceee08d000/untitled_1rjnnq2.gif)
Updated on: 04/09/2023
Thank you!