Articles on: Returns Management

How Do Eligibility Rules Work for Discounted Items?

AfterShip Returns Center enables you to set a rule for discounted items, which helps to limit the losses a merchant has to bear while accepting an order return.

Three easy steps to set eligibility rules for discounted items:

Login to your Returns Center account and go to the “Non-returnable items.”
In the third option, you have to decide whether you want to accept returns for the discounted items or not.
Click on ‘Save’ to finalize your settings.

Scenario 1: When you click on the “Accept discounted items” option

It’s pretty much self-explanatory!

Customers won’t confront any hassle and will be able to return the product smoothly.

Scenario 2: When you click on the “Do not accept discounted items” option

If a customer purchases a discounted item from your store and tries to return it due to some reason, he/she won’t get the option on the return page. For e.g.:

Important information to keep in mind:

You can set the eligibility rules for discounted items if you are on any of the following e-commerce platforms:


Magento 1

Magento 2


PrestaShop (only Decathlon CA)

In case of any queries, please contact our support team for quick assistance. ✌️

Updated on: 01/06/2022

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