How to Set Up Return Window
Plans: All plans Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more
Return window specifies the amount of time customers have to return a product. Now, when you want to start this window to make customers eligible to submit a return request, it's up to you. It may begin once the order is placed, shipped, or delivered. If your order fulfillment is slow, you might want to take the shipping or delivery date as your starting point to allow customers to check and decide if they want to keep or return the product.
AfterShip Returns allows you to configure general and holiday/product-specific return window for your customer from when it starts to when it ends. Follow the steps below to get started.
In this article, we will show you:
How to set up general return window
How to set up holiday/product specific return windows
Go to Returns Policy > Order lookup in the AfterShip Returns admin
From the three available options, select when you want the return window to start
Order date: The return window will begin when the order is placed by the customer
Fulfillment date (recommended): The return window will begin when the original order is marked as fulfilled in Shopify
Delivery date: The return window will begin when the original order is marked as delivered in AfterShip
To set return window based on delivery date, it is a must to first install and connect the AfterShip Tracking app and subscribe to a plan to receive shipment tracking updates based on which the return window rules will be applied.
Set the number of days when the return window will close. Leave it empty to set an unlimited returns window
Best practice: We recommend setting a return window of around 30-60 days from the date of fulfillment
Longer return windows or shorter return windows on certain products types may not be profitable for your business. Therefore, you must determine the best return window for which product types.
You can set the return window based on specific product types or tags in AfterShip Returns admin.
Learn how to set up holiday/product-specific returns window with this step-by-step tutorial.
Returns window by fulfillment date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Shopline, Shoplazza, ShipStation, SalesForce, NetSuite, Google-Shopping, Ecwid-v3, eBay, Amazon, Cdiscount, Shopware, Commerce API, CSV Import
Return window by order date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, Gorgias, and Zendesk
Return window by AfterShip delivery date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Shopline, ShipStation, SalesForce, Ecwid-v3, Shopware, and CSV Import
For any further questions or help, please contact our chat support team
Overview
Return window specifies the amount of time customers have to return a product. Now, when you want to start this window to make customers eligible to submit a return request, it's up to you. It may begin once the order is placed, shipped, or delivered. If your order fulfillment is slow, you might want to take the shipping or delivery date as your starting point to allow customers to check and decide if they want to keep or return the product.
AfterShip Returns allows you to configure general and holiday/product-specific return window for your customer from when it starts to when it ends. Follow the steps below to get started.
📢 What you’ll learn
In this article, we will show you:
How to set up general return window
How to set up holiday/product specific return windows
General return window
Go to Returns Policy > Order lookup in the AfterShip Returns admin
From the three available options, select when you want the return window to start
Order date: The return window will begin when the order is placed by the customer
Fulfillment date (recommended): The return window will begin when the original order is marked as fulfilled in Shopify
Delivery date: The return window will begin when the original order is marked as delivered in AfterShip
To set return window based on delivery date, it is a must to first install and connect the AfterShip Tracking app and subscribe to a plan to receive shipment tracking updates based on which the return window rules will be applied.
Set the number of days when the return window will close. Leave it empty to set an unlimited returns window
Best practice: We recommend setting a return window of around 30-60 days from the date of fulfillment
Holiday/Product-specific return windows
Longer return windows or shorter return windows on certain products types may not be profitable for your business. Therefore, you must determine the best return window for which product types.
You can set the return window based on specific product types or tags in AfterShip Returns admin.
Learn how to set up holiday/product-specific returns window with this step-by-step tutorial.
Supported platforms
Returns window by fulfillment date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Shopline, Shoplazza, ShipStation, SalesForce, NetSuite, Google-Shopping, Ecwid-v3, eBay, Amazon, Cdiscount, Shopware, Commerce API, CSV Import
Return window by order date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, Gorgias, and Zendesk
Return window by AfterShip delivery date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Shopline, ShipStation, SalesForce, Ecwid-v3, Shopware, and CSV Import
For any further questions or help, please contact our chat support team
Updated on: 05/09/2023
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