Articles on: Returns Management

Troubleshoot Label Generation Errors

AfterShip Returns Center is an automated, self-service portal designed to deliver a streamlined returns experience to shoppers. You can connect a Postmen account to the Returns Center and print labels with just a few clicks.

Error: data.shipment.ship_from.country is a required property



To generate labels successfully, the ship_from country must be specified for each return request.

Steps to fix the error



Open order details in your store > Edit shipping address > Specify country in the shipping address
Print label again

Error: data.shipment.ship_from.phone is required for this request



This error occurs when a customer’s phone number is not mentioned in contact details. For some carriers, this is a necessary field.

Steps to fix the error



Open order details in your store > Edit customer’s contact information > Add a phone number
Print label again

Error: data.shipment.ship_to.state should NOT be shorter than 1 character



Steps to fix the error



Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Specify state
Print label again

Error: 121100 The requested service is invalid for the shipment origin



This error occurs when a particular service is not supported for a shipping address.

Steps to fix the error



Go to Returns methods Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another service
Print label again

Alternatively, you can visit the Carrier's official website and check if the service is supported.

Errors specific to USPS



Error: 120213: ShipTo PhoneNumber must be at least 10 alphanumeric characters



Steps to fix the error



Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Enter phone number
Print label again

Error: 120309: Missing or invalid ship from phone number



This error occurs when a customer’s phone number is not mentioned in the contact details or is incorrect.

Steps to fix the error



Open order details in your store > Edit customer’s contact information > Add a phone number
Print label again

Error: 121210: The selected service is not available from the origin to destination



This error occurs when a service is not available for a particular return request.

Steps to fix the error



Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another service
Print label again

Alternatively, you can visit the Carrier's official website and check if the service is supported.

Error: 120121: The Shipper’s shipper number cannot be used for the shipment



This error occurs due to incorrect details entered while setting up a Postmen account.

Steps to fix the error



Ensure the following requirements are fulfilled:

You have a Postmen USPS Shipper Account

The ship-to address for the order is US

Error: 121501: The selected packaging is not valid with the requested accessory option



Steps to fix the error



Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another Package
Print label again

Updated on: 04/11/2022

Was this article helpful?

Share your feedback

Cancel

Thank you!