Troubleshoot Label Generation Errors
AfterShip Returns Center is an automated, self-service portal designed to deliver a streamlined returns experience to shoppers. You can connect a Postmen account to the Returns Center and print labels with just a few clicks.
To generate labels successfully, the ship_from country must be specified for each return request.
Open order details in your store > Edit shipping address > Specify country in the shipping address
Print label again
This error occurs when a customer’s phone number is not mentioned in contact details. For some carriers, this is a necessary field.
Open order details in your store > Edit customer’s contact information > Add a phone number
Print label again
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Specify state
Print label again
This error occurs when a particular service is not supported for a shipping address.
Go to Returns methods Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another service
Print label again
Alternatively, you can visit the Carrier's official website and check if the service is supported.
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Enter phone number
Print label again
This error occurs when a customer’s phone number is not mentioned in the contact details or is incorrect.
Open order details in your store > Edit customer’s contact information > Add a phone number
Print label again
This error occurs when a service is not available for a particular return request.
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another service
Print label again
Alternatively, you can visit the Carrier's official website and check if the service is supported.
This error occurs due to incorrect details entered while setting up a Postmen account.
Ensure the following requirements are fulfilled:
You have a Postmen USPS Shipper Account
The ship-to address for the order is US
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another Package
Print label again
❗ Error: data.shipment.ship_from.country is a required property
To generate labels successfully, the ship_from country must be specified for each return request.
✅ Steps to fix the error
Open order details in your store > Edit shipping address > Specify country in the shipping address
Print label again
❗ Error: data.shipment.ship_from.phone is required for this request
This error occurs when a customer’s phone number is not mentioned in contact details. For some carriers, this is a necessary field.
✅ Steps to fix the error
Open order details in your store > Edit customer’s contact information > Add a phone number
Print label again
❗ Error: data.shipment.ship_to.state should NOT be shorter than 1 character
✅ Steps to fix the error
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Specify state
Print label again
❗ Error: 121100 The requested service is invalid for the shipment origin
This error occurs when a particular service is not supported for a shipping address.
✅ Steps to fix the error
Go to Returns methods Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another service
Print label again
Alternatively, you can visit the Carrier's official website and check if the service is supported.
Errors specific to USPS
❗ Error: 120213: ShipTo PhoneNumber must be at least 10 alphanumeric characters
✅ Steps to fix the error
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Enter phone number
Print label again
❗ Error: 120309: Missing or invalid ship from phone number
This error occurs when a customer’s phone number is not mentioned in the contact details or is incorrect.
✅ Steps to fix the error
Open order details in your store > Edit customer’s contact information > Add a phone number
Print label again
❗ Error: 121210: The selected service is not available from the origin to destination
This error occurs when a service is not available for a particular return request.
✅ Steps to fix the error
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another service
Print label again
Alternatively, you can visit the Carrier's official website and check if the service is supported.
❗ Error: 120121: The Shipper’s shipper number cannot be used for the shipment
This error occurs due to incorrect details entered while setting up a Postmen account.
✅ Steps to fix the error
Ensure the following requirements are fulfilled:
You have a Postmen USPS Shipper Account
The ship-to address for the order is US
❗ Error: 121501: The selected packaging is not valid with the requested accessory option
✅ Steps to fix the error
Go to Returns methods > Edit methods for the desired zone> Ship with a returns label > Postmen connection > Edit details > Select another Package
Print label again
Updated on: 04/11/2022
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