How to Create a Workflow for Providing Additional Labels for the Same RMA
Plans: Premium, Enterprise Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more
AfterShip Returns' multiple return labels for the same RMA feature allows merchants to generate the correct number of labels for the number of items being returned within the same order. This enables customers to properly pack each product within its box based on the product type and size and ship them back to the stock warehouse.
In this tutorial, we will show you:
Set up workflow for printing multiple labels for a same RMA
Set up workflow triggers
RMA management
Head to Settings in your AfterShip Returns account and select Return workflows
Click on Create workflow to configure a new workflow
To edit any existing workflow, from the right-hand drop-down under Print additional labels choose Edit workflow
To access different workflow types, switch between tabs
You will see four templates on the popup window > Select Print additional labels for a return > Click Create
After clicking on Create, you will land on the New Workflow editor page, where you will be asked to select the trigger to activate the workflow
You can choose to activate the workflow when all conditions are met or if any of the conditions are met by simply selecting one of the options
Move on to Add conditions > set up conditions like Product Type and Product Tags for which the multiple label generation workflow will automatically activate
Merchants can select between
A. TRUE if All conditions are met. This setting is an AND statement that will trigger the corresponding action when all conditions are met
B. TRUE if Any condition is met. This setting is an OR statement that will trigger the corresponding action when any defined conditions are met
Click on Save draft if you wish to come back for further changes
Click on Enable to save and activate the workflow right away
Head over to the Returns dashboard > Click on any of the pending return requests
Scroll down to the two options asking if you want to Reject or Approve the RMA request
Once you approve the request, you will see two options. Select Generate label with AfterShip Returns > Generate label
If the request meets the pre-defined conditions of generating multiple return labels, you will see labels for each returned item in the RMA
Click Submit > your customers will receive an email with all the return labels
An error message along with the reason will appear in case there is a problem generating any label
Once the return request is approved, and the labels are successfully generated, the merchants can see all the labels on the detailed RMA page
Please bear in mind that you can approve the return request only if all the labels are generated successfully.
Once the merchant approves the return request, the return status page will be automatically updated with the return labels for the items that the shopper wishes to return
The shopper will also receive an email with shipping instructions and the corresponding labels for the returned items
Print additional labels template is available for users on Premium and Enterprise plans. The availability of certain conditions and actions varies from one eCommerce platform to another.
Product tag conditions are available for Shopify, Magento 1, and WooCommerce
Product type conditions are available for Shopify, Magento 1, 2, and BigCommerce
For any questions or help, please contact our chat support team
Overview
AfterShip Returns' multiple return labels for the same RMA feature allows merchants to generate the correct number of labels for the number of items being returned within the same order. This enables customers to properly pack each product within its box based on the product type and size and ship them back to the stock warehouse.
What you’ll learn
In this tutorial, we will show you:
Set up workflow for printing multiple labels for a same RMA
Set up workflow triggers
RMA management
Set up workflow for printing multiple labels for a same RMA
Head to Settings in your AfterShip Returns account and select Return workflows
Click on Create workflow to configure a new workflow
To edit any existing workflow, from the right-hand drop-down under Print additional labels choose Edit workflow
To access different workflow types, switch between tabs
You will see four templates on the popup window > Select Print additional labels for a return > Click Create
Set up workflow triggers
After clicking on Create, you will land on the New Workflow editor page, where you will be asked to select the trigger to activate the workflow
You can choose to activate the workflow when all conditions are met or if any of the conditions are met by simply selecting one of the options
Move on to Add conditions > set up conditions like Product Type and Product Tags for which the multiple label generation workflow will automatically activate
Merchants can select between
A. TRUE if All conditions are met. This setting is an AND statement that will trigger the corresponding action when all conditions are met
B. TRUE if Any condition is met. This setting is an OR statement that will trigger the corresponding action when any defined conditions are met
Click on Save draft if you wish to come back for further changes
Click on Enable to save and activate the workflow right away
RMA management
Case 1: For merchants
Head over to the Returns dashboard > Click on any of the pending return requests
Scroll down to the two options asking if you want to Reject or Approve the RMA request
Once you approve the request, you will see two options. Select Generate label with AfterShip Returns > Generate label
If the request meets the pre-defined conditions of generating multiple return labels, you will see labels for each returned item in the RMA
Click Submit > your customers will receive an email with all the return labels
An error message along with the reason will appear in case there is a problem generating any label
Once the return request is approved, and the labels are successfully generated, the merchants can see all the labels on the detailed RMA page
Please bear in mind that you can approve the return request only if all the labels are generated successfully.
Case 2: For shoppers
Once the merchant approves the return request, the return status page will be automatically updated with the return labels for the items that the shopper wishes to return
The shopper will also receive an email with shipping instructions and the corresponding labels for the returned items
Supported platforms
Print additional labels template is available for users on Premium and Enterprise plans. The availability of certain conditions and actions varies from one eCommerce platform to another.
Product tag conditions are available for Shopify, Magento 1, and WooCommerce
Product type conditions are available for Shopify, Magento 1, 2, and BigCommerce
For any questions or help, please contact our chat support team
Updated on: 24/08/2023
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