Articles on: Returns Management

How to Create a Workflow for Providing Additional Labels for the Same RMA

Plans: Premium, Enterprise Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more


AfterShip Returns' multiple return labels for the same RMA feature allows merchants to generate the correct number of labels for the number of items being returned within the same order. This enables customers to properly pack each product within its box based on the product type and size and ship them back to the stock warehouse.

What you’ll learn

In this tutorial, we will show you:

Set up workflow for printing multiple labels for a same RMA
Set up workflow triggers
RMA management

Set up workflow for printing multiple labels for a same RMA

Head to Settings in your AfterShip Returns account and select Return workflows

Click on Create workflow to configure a new workflow
To edit any existing workflow, from the right-hand drop-down under Print additional labels choose Edit workflow

To access different workflow types, switch between tabs

You will see four templates on the popup window > Select Print additional labels for a return > Click Create

Set up workflow triggers

After clicking on Create, you will land on the New Workflow editor page, where you will be asked to select the trigger to activate the workflow
You can choose to activate the workflow when all conditions are met or if any of the conditions are met by simply selecting one of the options
Move on to Add conditions > set up conditions like Product Type and Product Tags for which the multiple label generation workflow will automatically activate

Merchants can select between

A. TRUE if All conditions are met. This setting is an AND statement that will trigger the corresponding action when all conditions are met
B. TRUE if Any condition is met. This setting is an OR statement that will trigger the corresponding action when any defined conditions are met

Click on Save draft if you wish to come back for further changes
Click on Enable to save and activate the workflow right away

RMA management

Case 1: For merchants

Head over to the Returns dashboard > Click on any of the pending return requests
Scroll down to the two options asking if you want to Reject or Approve the RMA request

Once you approve the request, you will see two options. Select Generate label with AfterShip Returns > Generate label

If the request meets the pre-defined conditions of generating multiple return labels, you will see labels for each returned item in the RMA

Click Submit > your customers will receive an email with all the return labels

An error message along with the reason will appear in case there is a problem generating any label

Once the return request is approved, and the labels are successfully generated, the merchants can see all the labels on the detailed RMA page

Please bear in mind that you can approve the return request only if all the labels are generated successfully.

Case 2: For shoppers

Once the merchant approves the return request, the return status page will be automatically updated with the return labels for the items that the shopper wishes to return

The shopper will also receive an email with shipping instructions and the corresponding labels for the returned items

Supported platforms

Print additional labels template is available for users on Premium and Enterprise plans. The availability of certain conditions and actions varies from one eCommerce platform to another.

Product tag conditions are available for Shopify, Magento 1, and WooCommerce

Product type conditions are available for Shopify, Magento 1, 2, and BigCommerce

For any questions or help, please contact our chat support team

Updated on: 24/08/2023

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