Articles on: Returns Management

How to Generate Packing Slips for Your Returns

Plans: Premium, Enterprise Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more


Packing slips are provided with return labels which act as a paper trail or record of what should be in the shipment. They usually contain RMA numbers, product SKUs, product quantities, return reasons, and ship from and ship to location addresses. In AfterShip Returns, you can auto-generate packing slips when generating return labels under the return Shipping settings.

What you’ll learn

In this tutorial, we will discuss:

Enable packing slips
Customer experience

Enable packing slips

Log into your AfterShip Returns account > Navigate to Shipping > Packing slips
Move the toggle to the right to automatically generate packing slips along with the return labels

Opt for the preferred return methods
Choose between printing the packing slip and return label on a single page or separate pages, as shown below:

Put packing slip and return label on separate page

Put packing slip and return label on one pages

For Ship with the carrier customer chooses and Return to a retail store options, packing slips are generated automatically and can be accessed by shoppers through email notifications or the return page.
You can also choose to include barcode on the packing slip to increase warehouse handling efficiency.
Select the checkbox for RMA number to populate the barcode with AfterShip Returns RMA no.
Select the checkbox for Order number to populate the barcode with eCommerce platform order no.

Hit the Save button

Add a step in the return shipping instructions under Return routing rules to tell customers to include the packing slip in their return

Customer experience

The customers can view and download the return label and packing slip from the two locations they will appear after the return request submission.

1. Return request status page

The customer will see the link for the packing slip named View invoice on the return request status page. Once they click on it, a new window with a pdf of the packing slip will open. The customer can download the packing slip from there right away.

2. Return confirmation email

The customer can also access and download the packing slip from the return confirmation email they will receive after submitting the return request.

Supported platforms

Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, and Gorgias

For any further questions or help, please contact our chat support team

Updated on: 04/03/2024

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