Articles on: Returns Management

How to Send Reminder Emails for Unreceived Items

To initiate a refund, it is important to get back the item from the shopper, especially when it is expensive. With AfterShip Return Center, merchants can send reminder emails to shoppers so that the latter can ship back the item as soon as possible. Check this guide to learn the steps.

➡️ Steps to follow:

Log in to your AfterShip Return Center account > Go to Notifications

Look for the Return reminder and turn on its toggle button

Make sure you edit the default email template as per your preference.

By default, the trigger time is set to 15 days, but you can increase or decrease it if you want

Once done, click Save

Now, your reminder will be sent out automatically as per your settings.

✍️ Important info to keep in mind:

The functionality of a reminder email depends on the returns method. For example:

Ship with any carrier of your choice: After {approved time + X days}, if shipping status = IS NOT shipped nor shipment received, the reminder email will be sent

Ship with a returns label: After {approved time + X day}, if Shipping status = IS NOT *shipment received, the reminder email will be sent

Green returns (the customer keeps the item): No reminder email will be sent

For any questions, reach our support team

Updated on: 28/10/2022

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