Getting your products back doesn’t feel good, especially after putting in so much effort to deliver them on time. However, having a friendly return policy is important at the same time because it is directly connected with the post-purchase experience.

Merchants can now add tags and upload images to keep a record of the quality in which products are returned, and this help guide will share all details with you.

API users can also add tags and images. Kindly use this endpoint https://api.aftership.com/returnscenter/v2/returns/{id}/items/{item_id}.
➡️ Steps to add tags and upload images for returned items

Go to the Returns page of your AfterShip Returns Center account and choose the RMA no. for which you want to add tags and upload images

If the selected RMA no. contains multiple products, you can add tags and upload images for each returned item. Just click + Add tags or images


Click Confirm to add your tags and images

✍️ Important info:

Maximum 50 tags (combining all RMAs) can be added.

Each item can have up to 3 tags

Each item can have up to 6 images

Sort returned items by tags. Look for the More filters in the Returns page of your AfterShip Returns Center account> Choose Item tags > Search and select the tag to sort your returned items


In case you rename or delete a tag while sorting your returned items using the method mentioned above, the change will take place for all the RMAs containing the tag

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