Set Product SKU Limit per Return Request
Plans: All plans Platforms: All platforms
You can limit the number of products that customers can return in a single request in a bid to better manage your financial reconciliation when sourcing products from different suppliers. Product SKU limit rules can be easily configured under Eligibility rules in AfterShip Returns settings
In this article, we will show you:
Product SKU limit setup
Customer experience
Go to Eligibility rules under Returns policy in the AfterShip Returns admin
Move down to the Product SKU limit section
This feature limits whether multiple product SKUs per return request are allowed. This means if a customer has purchased multiple products (SKU) in the same order, say three different types of vases in numerous quantities, say, 3 brown vases, 2 gray vases, and 1 multicolor vase (variants), you can put a limit on whether.
a. All the products (SKU) can be returned within the same return request, or only one product (SKU) per return request can be returned
Move the toggle to the right to Limit to one product SKU per return request
b. All the product variants (quantities) can be returned within the same return request, or only one variant (quantity) per return request can be returned
Select No limit on product quantity to allow all product variants per product SKU to be returned in one return request
Select Limit product quantity to one to allow only one product variant per product SKU to be returned in one return request
Based on the above settings for Product SKU limit, two scenarios can occur
Scenario 1 : If Limit to one product SKU per return request and No limit on product quantity is enabled, the customer can return, say, all the 3 (product quantity) brown vases (SKU) in one request.
But if they go on to select the 2nd product SKU say a multicolor vase, they won’t be able to do so because of the one product SKU per return request rule.
Scenario 2 : If Limit to one product SKU per return request and Limit product quantity to one is enabled, the customer can return 1 unit (product quantity) of a brown vase (SKU) in one request.
But suppose they go on to increase the number of units of a brown vase. In that case, they won’t be able to do so, nor will they be able to add another SKU to the return request because of the limit to product SKU and quantity that can be returned to 1 per RMA.
If you have any questions, please contact our support team for quick assistance.
Overview
You can limit the number of products that customers can return in a single request in a bid to better manage your financial reconciliation when sourcing products from different suppliers. Product SKU limit rules can be easily configured under Eligibility rules in AfterShip Returns settings
📢 What you’ll learn
In this article, we will show you:
Product SKU limit setup
Customer experience
Product SKU limit setup
Go to Eligibility rules under Returns policy in the AfterShip Returns admin
Move down to the Product SKU limit section
This feature limits whether multiple product SKUs per return request are allowed. This means if a customer has purchased multiple products (SKU) in the same order, say three different types of vases in numerous quantities, say, 3 brown vases, 2 gray vases, and 1 multicolor vase (variants), you can put a limit on whether.
a. All the products (SKU) can be returned within the same return request, or only one product (SKU) per return request can be returned
Move the toggle to the right to Limit to one product SKU per return request
b. All the product variants (quantities) can be returned within the same return request, or only one variant (quantity) per return request can be returned
Select No limit on product quantity to allow all product variants per product SKU to be returned in one return request
Select Limit product quantity to one to allow only one product variant per product SKU to be returned in one return request
Customer experience
Based on the above settings for Product SKU limit, two scenarios can occur
Scenario 1 : If Limit to one product SKU per return request and No limit on product quantity is enabled, the customer can return, say, all the 3 (product quantity) brown vases (SKU) in one request.
But if they go on to select the 2nd product SKU say a multicolor vase, they won’t be able to do so because of the one product SKU per return request rule.
Scenario 2 : If Limit to one product SKU per return request and Limit product quantity to one is enabled, the customer can return 1 unit (product quantity) of a brown vase (SKU) in one request.
But suppose they go on to increase the number of units of a brown vase. In that case, they won’t be able to do so, nor will they be able to add another SKU to the return request because of the limit to product SKU and quantity that can be returned to 1 per RMA.
If you have any questions, please contact our support team for quick assistance.
Updated on: 04/08/2023
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